Giant Auto Sales

Category:	Used Car Dealer
Address:	6920 Manlius Center Rd, East Syracuse, NY 13057, USA
Phone:	+1 315-701-0644
Site:	thegiantonline.com
Rating:	3.7
Working:	8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–5:30PM 9:30AM–4PM Closed

Location

Photos 14

Reviews 8

A Private User

Giant Autos tagline was: Giant Auto Sales in Syracuse, NY treats the needs of each individual customer with paramount concern. This turned out to be far from the truth. I found a 98 Pathfinder at Giant Auto online. I drove 7 hours to see the car. I performed a visual inspection. I did not have a hydraulic jack to inspect the inner portions of the frame; I expected fair and full disclosure at the time of the sale. I made the mistake of trusting these shady characters. I should note that the vehicle was advertised at 145,000 miles, and when I purchased the vehicle it had 153,000, and that even though the model trim was listed on Autotrader as an LE, it was in fact an SE. These were, in my opinion at the time, forgivable mistakes. I brought the vehicle back to school in State College and then recently brought it back to Johnstown to have my mechanic go over it and alert me to any trouble spots before I had it inspected in PA. At the time of the sale, the guy at Giant Auto assured me that it would have passed NY State Inspection but that he did not have it inspected because I was an out of state purchaser. Turns out I should have demanded that as well, because aside from needing a new alternator, ball joints in the front, rear shocks, rear tires, rear control arms and bushings (all of which I would have understood due to the cars age) it also has a hole which had been rusted through the cross-frame in the back. My mechanics exact words were, "this car should have never been sold like this." I called Giant Auto and they responded flatly that "this was an as-is sale" and further argued that since I had the car for 30 days, the rust through could have "just developed" and he would not be willing to do anything whatsoever to remedy the problem. He then insisted that he still believed it would have passed New York state inspection at the time of the sale and that this problem could have deteriorated mostly within the roughly 35 days I owned the vehicle. I can provide pictures that make it obvious that this is progressive rust that an honest dealer would have disclosed. If you are from out of NY state, stay far away from Giant Auto. And due to their less than genuine response in state purchasers may want to beware as well.

Sally Winne

Thank you Zack for all your help. If you are looking for a salesman who listens to you, You need to see Zack. I had some problems with the Benz when I got home and called Zack he made it right !! I also was missing the owners book and he sent me one with in 2wks.. He is also going to send me the key fob when he talks with the Rep.. Car salesman over the years have got a bad reputation due to the fact that when they sell a car they no longer care about the customer !! A man is as good as his word. I will send you customers I do know a lot of people that are like myself ( art collectors) who pay cash and want to be treated with respect. I have been thinking of selling my Volvo now and getting a Suv to carry my dog in. I will be checking your web when Im ready. you are my new go to guy !! Thank you once again and thank your parents for raising a fine man . Best wishes on your upcoming Wedding God Bless...

A Private User

Buying a car has to be one of the most frustrating things to do. I never imagined I would have had a more pleasurable experience as I did visiting Giant Auto Sales. Not only was the sale representative very accomidating and knowledgeable, but the place had a wide selection of clean, reliable vehicles. I realize how car dealerships work, but I didn't feel as if they were "trying to make a sale". I felt they were very honest and would definitely recommend Giant Auto Sales to my friends and family. The comment that "John" wrote was just simply ignorant. He obviously didn't communicate his concerns properly. I feel Giant would never have let someone leave feeling unsure about a sale. My advice is to go and try it out for yourself. Take a test drive and you'll see for yourself.

Brian Wilmot

I went to Giant Auto sales because I hit a deer with my van. At the time I was in the process of getting married. I worked two seasonal jobs(one in summer, one in winter) My wife is a full time student and a stay at home mom of 3 children. Zak beind mindful of our situation didnt pressure us into anything. Infact we picked the one we liked and left our info with him. After our honeymoon (a couple days later) we pulled in and they switched the plates for us. It was that easy!!! I am so peased with my experience with zak that I would do it again tomorrow!! I will bring my kids there for their first cars. I highly recommend Giant Auto sales.

A Private User

this was the most pleasant experience purchasing a car I have ever had. Dealer was very helpful, and didnt push the salesman stuff. Prices have been very fair, and even below what I looked up in the blue book. They also gave me more on my trade that I had expected to get from a used car dealer. It was simple and easy to test drive and make a decision. Never felt pressured in any way, and was willing to address anything that was an issue with the car before purchase. I dont know that I could say that about any other place. I will definitely be going back, and so will my wife.

Lashonda Adams

Giant auto is the best place to buy a car. My Husband brought my 2007 ford edge cash from them in August of 2016 and i havent had not 1 problem with my car. And there Customer service is awsome. My mom wanted some coffee and they had ran out obe of the employees got in his car and went all the way down the street to get her some coffee.. Then me and my Husband took my brother in law there and he also brought a 2007 Buick Lacross cash no problems they are the best and they made sure both cars were perfect before we drove off the lot! Thanks sooo much Giant auto crew!

brian o

Took my 20 year old son there after buying a junker from the classifieds. Found a great, reliable car for him right away. I have bought new and used cars from every dealership in central New York...these guys are the best overall. I will recommend them highly and would go to them in the future and for servicing. They even gave the car an oil change, detailed the car, and added a couple of new parts before we left...no extra charge. Unheard of on a used vehicle. Extremely satisfied with purchase...son loves his new car.

A Private User

My husband and I were recently in the market for an all wheel drive vehicle for our expanding family. Zak Carter, one of the proprietors, listened to our needs, helped us identify possible vehicles that met our requirements already in inventory and did not hard sell us to buy something we didnt want or couldnt afford. He returned every phone call, gave us more than a fair trade in for the car we exchanged and kept his word about the car being exactly the way we wanted it. We plan on being repeat customers!