Shaw And Boehler Florist

Reviews 7

CH

Chrissy Foster

My sister used Shaw and Boehler for her wedding. The owner, Vicki, immediately had some attitude but I disregarded my sisters impression as maybe just Vicki having a bad day. Her order ended up having various issues between poor customer service, multiple pages of the proposal changes lying around the florist shoppe, and she was never shown her stock, as promised, beforehand. Vicki used these cranberry-looking items that my sister would not have wanted but by the time the wedding came, it was too late. She only saw them the day before. When it came time to plan my wedding I decided to go with them anyways thinking that maybe it was just one not-so-great experience. I was disappointed when I saw my paper work after explaining what I wanted to Vicki. For instance, my phone number had approximately 13 digits in it (not sure how they ever planned on calling me) and the description of my dress and the description of what I wanted my bouquet to look like were reversed. (Who buys a white, soft, fluffy, and round wedding dress?) Vicki also told me numerous times that our order seemed small, we was her "small wedding" making me and my fiance feel slightly insignificant and unimportant. But again, we tried to ignore this. I corrected the issues calmly and asked my mom to go deliver them since I am planning the wedding from 5 hours away. When my mom called to schedule her appt. Vicki brought up that my sister was "difficult to deal with" and our orders were so small it really wasnt worth her previously getting upset. Naturally, my moms feelings were hurt and she was taken aback, even after knowing Vicki for years. After seeing how upset my mom was, I called to fire the vendor. Vicki insisted on telling me that everyone loved her and she didnt believe anyone thought otherwise (see other review). I told her I am firing you not for your work but for your customer service. It is never okay to tell someones mother bad things about their daughter or my sister. Not once did she apologize for hurting my mothers feelings. What an awful way to run a business. Really a shame. Poor proposal process, and talking poorly about customers to the customers- Making them feel small. I cant imagine how the guy simply buying 24 roses gets treated.

---

V

V H.Zamay

I went here exploring the town when I moved here.It was interesting to see gifts, some furniture and of course many beautiful variety of flowers. The staff was nice and suggestive as I was over whelmed with the choices. I since moved away but I still use this florist as I know what they have and they do a creative arrangement especially in my budget. It makes downtown Cortland nice to see a shop where you can buy flowers but also gifts. It is diversified.

---

PA

Patrick Moccaldi

Vicki and Steven are 2 of the nicest people Ive ever seen, their flower shop is very clean and filled with everything a top notch florist would have, the staff is kind, courteous and extremely knolegable

---

AD

Adrian Mitchell

Service was great! They help guide me during my purchase, as I didnt know exactly what flowers I really wanted, and I love their selections.

---

JA

Jarrett Greene

Great place. Beautiful arrangements. Staff was very nice and helpful on an incredibly busy day

---

MA

Marcia Patitucci Waffner

Their work, prices and customer service are superior. Im a loyal customer for those reasons.

---

HA

harmony mayhak

Its a beautiful floral arengments that they did and glad to know that they deliver

---

---