Kay Jewelers

Reviews 5

A

A Private User

My now fiance and I went into this store to look at possible engagement rings. There was one woman there who was trying to help us and she was the only person working in the store. I ended up falling in love with a ring that I saw and my boyfriend decided to purchase it. The woman processed the transaction and then sized me and said oh my god when she was sizing my finger because according to her I was a half size bigger than what I thought I was (which was very rude by the way). My fiance would have to wait for the ring to be resized which would take a few weeks as per their system and policy etc. Overall, I felt that the process from picking out rings to finishing was a little rushed given that she was alone. FYI my fiance was going to propose in a surprise so I had no idea when or how it would happen. A few weeks later he got on one knee and asked me to marry him. Of course I said yes but as soon as I put on the ring I could tell it was WAY TOO BIG. I shook my hand to see if the ring would hold up and it flew off my finger. So not even one hour after being proposed to my fiance and I were heading back to this location. I was already upset. I speak to a representative there and she agreed that the ring was too big. When I asked whether the resizing could be expedited given that this was their representatives fault i was told with an attitude that even though it was her fault, it wouldnt be fair to other customers waiting for their rings. Now, If my fiance went in there alone and picked the wrong size I think that is something completely different but I was incorrectly sized by their sales rep because she was in a rush. I was so disgusted because i felt like okay we just spent $3500 on this ring but Im sure if my ring was over $10k I would have been treated a little better. Nonetheless a sale is a sale and nobody should have that said to them after having to return an engagement ring not even an hour after being proposed to. I told my fiance to do whatever he wanted and I walked away. So we dropped the ring off and now were in the process of waiting another two weeks for the ring to come back. I truly feel like I didnt get to enjoy my engagement because of them. Their customer service is subpar to say the least. If i ever need my ring to be fixed, ill find another location with better reviews to go to. My advice to anyone considering to go here is to go on a weekday when its generally empty and if you see theres only one person there or they dont acknowledge you as soon as you walk in then dont even bother wasting your time. Everything people said about this location is true. The jewelry is beautiful but the customer service is horrible. In hindsight ring shopping on fordham road would have probably been better.

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DH

Dhakiyah Melendez

If I could give them zero stars I would!!! I went into this location yesterday to start my search with my fiancée to find the perfect wedding bands for our upcoming wedding. I was first turned off when the lady who was suppose to be "helping" us wasnt too thrilled about my fiancée being a woman. She asked me if I was with a another man that was there and when I told her no Im with her (my fiancée) her entire demeanor changed and she looked away from us and said "oh, okay I guess" she did proceed to show us some wedding bands that we did like. We each found a set that we liked in which she asked if we had a Kay card (their credit card) I told her "no." She then asked would we like to apply for one, and when my fiancée said We were not interested in taking out a credit card she closed the jewelery book put the rings back and just stood there literally in the mist of 10 seconds. I was so outraged that I just turned around and left. Not once did she ask if we were interested paying any other way or even attempt to try to make the sale. I would NEVER EVER step foot in a Kay jewelers again. Her customer service completely turned me off with the business. I rather go to the diamond district or every JCpenney!

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A

A Private User

I was there a week ago, and my first and my last time going there. Poor customer service to the max. No one greet you, or tell you to hold one, Ill be with you in a min. Upon walking in that store, I seen 1 person helping a customer, so I assumed she was the only salesperson working the floor but she was, it was two other people who were just standing there, so I sat down thinking maybe someone would come up to me and ask for my help but I was wrong. I literally sat down waiting son someone to assist me for 45mins. I asked the lady how long she was going to be and she said, " Oh youre waiting, Ill just tell someone your next." Here Im thinking Im next, then other people came right in the store after Ive been literally sitting there for 45 mins and not one person asked me for my help but soon as other people walked in the store, they get served on the spot. I dont know if its because I had my baby in a stroller with me and my other two daughters who fell asleep on the glass because thats how long weve actually waited and still never got seen. I just got up and I finally left because I felt so humiliated.

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MA

maria dilaura

Mothers day is this weekend. I understand that for something to be ready it must be ordered in advance. But when I go in there a week before, understand that even if its a week later its fine and say my budget is so and so what can we do. 1- do not tell me you will speak to your specialist and give me a call back on Monday and yet its Thursday and I do not receive a call. 2- I go in there to talk personally and you do not even look at me just a quick hi and you turn away. 3- when your other employee helps and then I tell them that my budget is a certain number and they tell me "Okay theres this but with all adjustments and such itll be $200 more than my budget." Customer service on the first day was GREAT but after such it seemed as if my time wasnt as important as everyone else in there. Personally I have a Credit Card with them that has great credit but at this point ill drive further and get better service.

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A

A Private User

I had a worker I believe undercharge me for a repair (I didnt know it was an undercharge). She waited until the day before my multiple items of jewelry was to be picked up to say 1 item wasnt ready and needed to be sent back to the repair shop, but another item needs an extra 65 dollar charge because she accidentally undercharged me.... No one gave us any detailed summary on what was happening, why I was being charged over 100 for a chain repair. NOTHING. I told her to just leave it as is & Ill just pick it up

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