Verizon Wireless Retailer/ Wireless Depot

Category:	Cell Phone Store
Address:	281 Pascack Rd, Township of Washington, NJ 07676, USA
Phone:	+1 201-358-0900
Site:	vzw.com
Rating:	4.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–6PM

Location

Photos 8

Reviews 18

Jude F

I dont understand all of the positive reviews that this place got. My husband and I went in to upgrade our phones. We were told they had to be ordered. Weeks go by and we are strung along being told that our phones hadnt come in yet. Hard to believe so we called Verizon only to find that the phones were shipped and received by the store. The UPS people say they delivered - the store said they didnt get them. The store then closed out my order and didnt even have the courtesy to return a call or to let me know what the situation was. In the meantime, the trade-in deal is no longer in effect and I am stuck with my iPhone 5 or I have to pay twice as much for a new phone. Will never walk into that store again. Also, the service in the store was less than good on the day that we first walked in. The store attendant was not very courteous or helpful. He kept asking me if I was ready to upgrade without even giving me the details on what it would cost me. Oh, and this is not a Verizon store either - it is a third party retailer, despite what the storefront says.

Ashley Marie

NIGHTMARE! - We were promised $650 per line when turning in our old phones and switching to Verizon from Sprint. We switched on October 25th 2016 and are still calling in every 10 days to argue and plead our case for getting our $650 gift cards. We still have yet to receive any compensation from verizon or 1 consistent monthly bill, 3 LINES IS COSTING ALMOST $300 per month! After a documented chat session promising our $1,950.00, all of our submission IDs, website tracking numbers, fed-ex tracking/shipping info we still have not received any compensation or a guarantee that we will! ALMOST 6 MONTHS LATER AND I STILL DO NOT HAVE THE $1900 I PAID SPRINT FOR OUR PHONES THAT WE MAILED INTO VERIZON AND FOR THE CONTRACT TERMINATION. TOTSLLY DISGUSTED WITH EVERY REPRESENTATIVE THAT WEVE DEALT WITH THUS FAR. THE BEST PART ABOUT THIS SCAM IS THAT WHEN YOU GO INTO A VERIZON STORE THEY ADVISE YOU THERE IS NOTHING THEY CAN DO AND THAT YOU HAVE TO CALL THEIR 800 NUMBER. WHAT A JOKE!! RUN RUN RUN RUN AWAY

A Private User

The staff is incompetent.....upon activation of my phone what I thought would be a seamless transfer of my contacts turned out to be a complete disaster. My contact list was somehow doubled, making multiple entries for each contact. It took the better part of my Saturday in front if the computer to fix what should have only taken someone who knows how to do their job a few minutes to do. After I was told I had 30 days to bring back the phone should I not like it, I bring it in on day 19 only to be told oh no we only offer a 14 day return policy, what a joke! I honestly wouldnt buy a stick of gum from this store. I shouldve trusted my gut and went back to BJs, I NEVER had a problem with anyone at that store!!

Philip Messerian

I decided to finally upgrade my iPhone 5 to the iPhone 6. I was worried about losing my information as it has happened to me in the past when I broke my phone. The manager, Chris did a great job of explaining to me the benefits of iCloud and he personally moved all my information over for me from my old iPhone to the next!! I was so happy that I still had all my old texts and pictures!! Hes patient and explained everything thoroughly and helped me make sure all my important information is backed up for the future if anything happens. I couldnt be more happy. Made my phone buying experience very good and easy!! I recommend him and this store to anyone!

mark anthony pereira

Usually I do not look forward to dealing with phone issues but coming to this one specifically made my experience well worth it and far from a hassle. Christopher Mendez in particular did an amazing job in assisting me with my problem. I look forward to dealing with him again in the future and highly recommend him for anyone else with an issue.

K Brady

Chris Mercado is an excellent customer representative who was greatly helpful in all aspects of my phone setup. He offered many different options, assisted in the activation of my phone, and made sure that I got the best deals available. I appreciate all the time he spent helping me and made the whole process easy and seamless.

nancy dobrow

Chris Mercado was my salesmen. I am in sales myself and I know the value of servicing your clients. I give him a 12+++++. He even dropped my purchaseson off at my house since I am in a cast and had someone driving me who had to leave. Thank you Chris and Wireless Depot Washington Township.!!!

Xavier Aponte

my friend told me to stop in the the store and Chris mendez helped me pick out a good phone and also helped me connect my phone to the car and told me if I had any questions to contact him or take a quick quick visit one of the best experiences ive had shopping.

Robert Valentino

Once again, the staff at Verizons Washington Township store were courteous and effective in resolving problems that I experienced with my cell phone. I used to go to other Verizon stores but my best experience has been with the Washington Township store.

CJ Best

This store has amazing workers for the most part. They are all friendly, and sometimes give me deals on my plan and cheat the system when I want to keep my unlimited data even though verizon does not give unlimited data anymore. Great people in general.

Paul Zeller

Chris is the best! There is a Verizon store in my town, but I drive 5 miles out of the way to deal with him. He has helped me with countless phones and deal with a fraud case. He has the patience of a saint and is an honest man.

eric rosario

Chris Mercado was excellent! He was very focused on us and our cutomer needs. I would definitely come back here again in the future for all of our needs. I highly recommend him when you come to this store!!! Great experience!

Dawn Marshall

Chris Mercado was great. He walked us through our upgrades.Set up all our new phones and tablets. They are always so helpful at this store. I have NEVER had a bad experience here. I highly recommend this store and Chris!

Paul Freda

Chris Mercado gave me outstanding service with a great personality. ALL questions were answered and phone was explained in perfect detail. I would highly recommend this young man each time you visit this store!

Melissa Frank

Chris Mercado helped us at the Verizon store today. Not only was he knowledgeable about the products, he was super helpful and friendly. It was a pleasure shopping there today. He is a true asset to the store.

Maff Clark

I have been having issues with my charger for a while, I decided to come into the store and Darwin helped me solve the issue. I love this store, everyone here is awesome. Keep up the good work guys.

Chelsea Nichole

Chris Mercado is awesome! Extremely nice, thorough, honest and very helpful! Made my experience pleasant and painless! hes a very hard worker, make sure you go to him! Thanks Chris! :)

Daphne Kane

Louis Nieves and Chris Mercado are the best. Everyone at this location is AWESOME! They are so helpful and pleasant to work with! Thanks guys for all your help! You guys rock!