Verizon Authorized Retailer – Cellular Sales

Category:	Cell Phone Store
Address:	2001 South Rd Ste C-104, Poughkeepsie, NY 12601, USA
Phone:	+1 845-298-2091
Site:	cellularsales.com
Rating:	4.8
Working:	10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 11AM–6PM

Location

Photos 13

Reviews 10

Josh Manor

I went there around 5:20pm New Years Day. The two guys were helping other customers, so I waited patiently. About 10 minutes they asked how they could help me. I told them I needed a SIM card for a mobile hot spot I purchased off of Amazon which I bought in with me to be activated. He seemed to be very interested how much I paid, etc. He proceeded to get me the SIM card but refused to transfer my old hot spot off my account and the new one onto my account. I get it...you didnt make the money on the sale. I own my own business too. Sometimes you just have to provide a service and make nothing. It will come back around for you when you go above and beyond. Now I will never go back there to purchase equiptment! He could have at least charge me an activation fee or something, I would have been fine with that. He gave me some BS excuse that they closed at 5pm and his system was not on. But yet the other guy was in the middle of selling other customers equiptment that needed to be activated. So I showed him my phone with the store hours on it. It clearly said "6pm New Years Day". Funny that if I was buying something it would have been no problem. If that were really the case the should have told me they were closed as soon as I walked in...not make me wait, then ask "how can I HELP you?".

Eileen Masselli

Revised UPDATE: I am still not completely happy, because I had to spend time investigating my billing, but I am pleased that Mike did reach out to try to make things right. I appreciate his efforts to help and the time he spent with me. I believe there was a miscommunication between us when I left the store, and Im certainly willing to take some of the responsibility. It was not clear to me that there was action required from me after leaving the store, but at the end of the day, not a lot of harm was done, other than my time being wasted. :) (Background: the agent in the store did not do what - I thought - he said he did (cancel an old, suspended line), and now I have to pay for service we did not use. According to Verizon, I cant get a refund of these charges without going back to the store and talking to the agent -- VERY ANNOYED.) We had a great experience today - Michael spent tons of time with us to make sure we were happy and ready to use our new phones! We are leaving as happy new smartphone users!

Inga Horne

My experience here was nothing short of fantastic. The process was very smooth and the porting took all of 30 minutes, maybe. I was very happy although I didnt mind waiting because I felt it was worth the wait anyway. The longest part of the transaction was waiting on my previous carrier to respond with my account number. The representative was very pleasant and helpful and I think if he wasnt I probably would have just bought a SIM card and completed everything online. A pleasant demeanor means a lot to me in terms of if or how I do business with anyone. All in all it was a painless procedure, I would recommend them. And by the way Im a mom with two boys who pretty much took over one display to play on the phones and none of the Reps gave them any flack. So that was a big plus. Verizon made me a happy customer today.

Christina Von Dietsch

Michael Latempa was amazing in helping me, with my issues .. extremely professional and friendly . I stand by the above regarding that one employee, but have had to make the following corrections since my last encounter . I originally left this store 5 stars, however since I was basically lied to and manipulated I will not, I repeat will not step foot in this store again. The store Manager James, was rude, and not truthful throughout the visit. When I stated that he was not giving me the same information that was directly in front of me off my Verizon acct. his reaction was to state" I guess I dont know my rates then," in a sarcastic manner. I have contacted their regional, district and Verizon management with this complaint. Highly recommend going upstairs to Best Buy or Target for customer support and sales.

Rachel Stedman

Seriously beware! I upgraded to a new iPhone at this store and after the sale (and a few months later with unnecessary money spent) found out they are complete liars and want to rip you off. Basically they sold me an "insurance plan" to cover my phone for $11 a month with a $200 deductible to replace a phone. They said that was much lower than what the verizon warranty charges. But it wasnt - at all. Verizon charges $150 for phone replacement and you dont pay the $11 a month for the plan. The sales rep also told me my data usage was much higher than it was so that i would sign up for a bigger, more expensive plan. They are shady - dont trust them. Im reporting them to verizon to let them know of their shady practices.

Gail Weitlich

I have to tell you I just had a wonderful experience with Michael Camann at this Verizon store. He was teaching a class and it probably was one of the best classes Ive had in learning how to operate my new Galaxy 8. Hes got me so that Im not afraid of the phone anymore and I had a very good experience. He is professional, knowledgeable and I am coming back for another lesson. I cant say enough about this person and if everybody else is as experienced as he is and as good a teacher as he is Verizon will have no problems.

Silvio Morales

Id like to share with verizon the experience I had today, at your dolson avenue location in Middleton. The two employees that Id like to credit with exemplary customer service, is Tom Haase, and Michael Canaan. They went above and beyond, what Ive been use to, to not only retain me as a Verizon client, but also address my needs to the best of their ability. Performing their tasks within the guidelines of verizon, while inquiring and addressing my concerns. Kudos to both of these conscientious employees!

Cheryl Demetros

Maggie who taught the free class on using an Android was better than a 5. She is a 10! As far as purchasing the phone and the service, we were given inaccurate information about the monthly cost. They dont give anything in writing so we are stuck paying about $25 more each month than we were promised. I do means promised, because the sales person reassured us about the cost, and said if there were any problems he would make it right. Well he didnt, but the class with Maggie makes up for it

Mel M

Mike Williams represents Verizon with excellent customer service and product knowledge. His patience and concern for the customer is beyond exceptional. He made me feel valued and did not rush me off like I was a bother. He explained benefits and features that helped me make a sound decision. I look forward to being a loyal Verizon customer for many years to come and keeping the Poughkeepsie Galleria store in mind for all of my wireless needs. Thanks again Mike!!!

Lucky Jerk

We walked into the Verizon store and was greeted by Michael Camann and I can say that we sat with him for 2-3 hours and he helped us above and beyond. Not only did he help us with our accounts and payments but also found a potential problem did treated it as if it was his problem and helped us to the fullest. If I was to buy another phone or update my bill / contract I will definitely come back and work with him!