iTech Cellular

Reviews 6

DI

Dinesh Kumar

Dont be fooled by the positive reviews. These guys are crooks and I can prove it with pictures of my laptop. I am not a rival repair person ... therefore call them and ask about my repair experience. Summary: 1. I gave them a laptop with a "simple" power jack problem - meaning the jack was intermittently making a connection but mostly not ... it was only a loose jack-to-laptop connection problem because intermittently it would connect and charge the laptop battery. I was "not" an internal power problem. 2. I gave it to them for repair and was promised it would be fixed in 2-3 days. 3. 6 week later I was still calling regularly asking why my laptops problem was not fixed. I even went the store a couple of times and received the following answer from the owner (some young kid who lies with a straight face): "our expert is on vacation an will repair your laptop as soon as he returns" A "complete" Lie (I will explain why he lied. 3. So I waited a couple of more weeks and kept calling because it was now getting ridiculous and I smelled a rat with their responses 4. I finally gave up and went there to get my "un-repaired laptop back" because I did not believe a word they were telling me and my gut told me that something was not right 5. When I went to the store to pick up the laptop - the same lying owner came out - smiled all the way "saying he was sorry their "expert" was still not back (after 8 weeks !!!)" 6. I was STUPID enough to not examine the laptop before I left (maybe I was too gullible and believed the lies from the owner) 7. When I got home, not only had they broken the chassis by about an inch where the power plug goes in, the plug was missing and the entire "power related" electronics inside was missing (MISSING!!!) This brings to mind the following: 1. Did they use a "crowbar" to try and open the chassis because they did not have the proper screw drivers ? 2. Is their "expert on vacation for 8 weeks" 7 years old ? 3. Why be dishonest ? 4. Why let me leave with my laptop which they completely wrecked with lies ? 5. All these crooks had to do was tell me the truth that we screwed up and give me options Bottom line .... want your electronics repaired by crooks whose owner "lies with a smile" and does not have the decency to say I made a mistake. We all make mistakes and I am a very forgiving person. But not when dealing with "owners" that lie and let you leave with laptop that they broke and completely ruined. Ask yourself, are you willing to take that chance with your electronic repair (with anyone ?) I learned my lesson - if you can afford it, get insurance for your products so you dont have to deal with these crooks. I have NO recommendation for any repair place - so I speak the truth. I use Best Buy but I dont trust them either so I purchase insurance through their Geek squad - at least I dont have to deal with crooks like iTech. Make your own decision, just be sensible about it. Even if you go to a local repair shop (I hope you dont go to iTech) - get a written guarantee from the repair place that if they cannot repair or damage your device they will pay you for a replacement. Take pictures before you give it to the repair shop and examine the device on delivery (compare it to the pictures you take). Good luck

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MI

Michele L

I went here to repair my broken screen on my laptop. Unfortunately, while sleeping over my friends house, she stepped on my laptop, which broke the screen, and was a monstrosity because school was around the corner. This was over Christmas break, before classes started up for my college. Anyway, I came to this store as I heard great reviews from my mother, in which they replaced her phone screen when hers cracked. I understand that the way my laptop screen was built, with the speakers below the actual screen, that the screen would be pricey. I paid in full once they told me the price, and had them continue with the repair. When it came to picking up the laptop, the man in the front of the store didnt believe me that I paid for the repair already. It was very much frustrating, even though I had the receipt from the store right in my hands, which I showed him. It came to a point of where he said, "Okay, I believe you." and gave up arguing with me. The repair was excellent. The screen is great, and the quality of the product is amazing. Their customer service sucks. It almost makes me think twice about coming here because I dont want to deal with these people, even though their technicians are phenomenal.

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AL

Alexis Emve

iTech cellular is an amazing company with amazing customer service. A few months ago I had to have my cracked iPhone 5s screen repaired. Today, I had to bring my mothers phone in for the same service. Each visit to this establishment has been both, pleasant and fulfilling. The service itself was quick (about 10-15 minutes). The price was great as well, especially considering to all of the other places that Ive tried. I also purchased phone cases for both phones (iPhone 5s), where Jun, the repair specialist, gave his honest opinion on how well each brand of cases would protect the phones. All in all, I am extremely pleased with the service provided by this company. Any whos in search of some sort of smart phone repair - iTech is the place to go!

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SH

Shelagh McCaffrey

Warning: bringing your phone here will void your warranty with Apple. Brought my phone in with a broken screen, they replaced the screen, however after iTech worked on my phone, the battery would not charge properly. Once the battery died, I could not get my phone to power back on. Long story short, brought them phone with a broken screen, and ended up with a completely non-functional iPhone. Customer service was terrible, Andrew and June were both very rude despite a patient and courteous customer. I would never recommend using this business, they do not take responsibility for their mistakes and once they touch your phone, you cannot take it to apple for any repairs (I know this personally because I tried). STAY AWAY!!!

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JO

Jonathan Sup Lee

Just got my Galaxy S3s cracked screen replaced. Another outfit recommended that I replace the whole LCD at a cost of $200+. Craig, the guy at the store laughed and said its not necessary. He took a look at the phone and said that the LCD is fine, and that if during their repair if they damage the LCD, they will replace it at no cost. I was told itd take about an hour and a quarter, so I left it there to pick up later. Half an hour later, I got a call saying that its ready. I just picked it up. It was beautiful. I got a reassurance that if the screens not responding properly to a touch, bring it back, theyd reset it for me. Very professional. Very courteous.

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PA

Pamela McCullough

An update on a review I did about a few weeks ago. After complaining that my iPod Touch was not repaired to my satisfaction. I received an email from Craig on how to rectify the situation. They not only not charge me for the battery replacement, but did not charge me for the return shipping just to make sure that I was happy. I AM!! YAY! You dont get good customer service like this anymore, and Im very pleased that they went above and beyond to make sure that the customer was happy. Will be sending this to all my tech friends (4) to recommend iTech Cellular for any and all repairs. Good work guys.

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