Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	1130 Broad St, Shrewsbury, NJ 07702, USA
Phone:	+1 732-945-7351
Site:	awireless.com
Rating:	3.3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–6PM

Location

Photos 8

Reviews 17

Nicholas Apruzzi

Helping an older relative move into an assisted living facility is a busy time. Each night after work there are time sensitive tasks, identifying the best place for them, getting them and their furniture moved, helping them change doctors, making sure they don’t miss their prescriptions, and cleaning out their house to sell it to pay for the assisted living. So, I was very relieved that when I called Verizon Fios they were able to cancel my relative’s existing TV and Internet service and move their phone service in one short call. In fact, they said they could terminate the old service immediately and have a technician out to the assisted living facility to turn on the new phone service the very next day. Then they walked me through the list of retail locations where I could return the router and TV boxes and gave me a confirmation number to return them. I left that call with the feeling that Verizon appreciates their customers and wants to help. Great, so with confirmation number in hand I drove 30 minutes that night to this store, which is a Verizon franchise, to return the equipment. The customer service person at this Verizon franchise store scanned the equipment and tells me that it is not in their system yet. He explains that sometimes it does not load in the system, it is cancelled but it is in limbo until the new service is connected and that I would have to leave with the equipment and come back tomorrow. I explain that Verizon told me to come here and issued a confirmation number. At this point, a company that cared about customer service would say, “Look, this happens sometimes. So, I can’t issue you a Verizon receipt until the system updates and I can scan the equipment in. But, what I can do is take the equipment and issue you a receipt from this store for now. Then tomorrow we will scan it in, email you the Verizon receipt and send the equipment back to Verizon.” He does not say that, he just says it is store policy he can’t take the equipment. So, I suggest “You could just take it and scan it in tomorrow.” At this point I truly figured he or his manager would call Verizon and straighten this out. Instead, he replies “No, you see all of these people (pointing to the other customers in the store), they all have the same problem, we cannot take equipment back until it is in the system …and if you leave it here it goes on the truck back to Verizon unscanned and Verizon sends you to collections.” In one breath he made the store’s problem the customer’s problem, spoke badly of Verizon and managed to threaten the customer. Verizon, if you are listening, please bring back your own FIOS store in Monmouth County, NJ.

Steven S

Tricky. This is not an official Verizon Store - rather it is an authorized retailer. They deliberately call themselves "A Wireless" so that you think it is an official store. The window says "Verizon Wireless - A Wireless Premium Retailer". You think nothing of this. But their store name is "A Wireless". So, they charge you for things that the official Verizon Store does not charge for, such as a SIM card ($25). You wait forever too. I had 3 people ahead of me and I waited 20-25 minutes before I just decided to leave. Meanwhile, some of the staff is playing around, looking at their phones, not attending to customers.

Nina Hellmers

I was disappointed this last visit, I have used this store in the past and had excellent customer service. I wanted to upgrade my phone because I cracked my screen. I thought I was due to upgrade, but was mistaken. I most likely would have paid the money to upgrade the phone, but the store associates were all goofing off and kept interrupting the person helping me. He was distracted and could have cared less about helping me. Horrible costumer service, such a drastic change from my other visits.

Lori Singer

Went to this store with a question a couple of weeks ago. Was told by Verizon on phone that Id need to go to a store location. Wait time exceeded one hour. Worst customer service Ive experienced in quite a long time. They really didnt care, were unhelpful and unprofessional. The manager was absolutely awful. Will never frequent again. Would give zero or negative stars if I could.

Samg381

Staff are helpful and attentive. Ive never walked out disappointed. A lot of the complaints here can be addressed by simply knowing what you want before you walk in, and being assertive in asking about your pricing options.

L Fascio

I returned my old equipment this morning; Mr Green was both efficient and polite. I may have waited about 10-15 minutes, he took care of my business, gave me my receipt, and I was on my merry way. Thank you.

Ariella Marshall

Awful... the worst customer service Ive ever seen! If I could give it 0 stars I would! Charges on my acount that I was never informed of! The shipping of my phone to the store instead of my house!

Dee GR

Only two associates working and therefore wait times approximately 45 minutes at least. They are courteous but just a real waste of time on such a gorgeous day.

Mike G

These fools working here wanting me to wait 30 minutes to just buy a phone case because theres other people in front of me lol

Steven Mercurio

Helpful staff. Hit or miss if there will be a wait but the staff does their best while still providing good service.

Ahmet T Sangiray

Terrible, no AC long wait not enough help especially on Sunday when most people can come to store

Dave Sperling

They cant do much for you. Their solution always seems to be to try to sell you a new phone

Joe Viz

they employ the best people. I have gone to them for my phone needs for years

Hilary Halliwell

Gets buys in weekends , so get there early. Staff is helpful and friendly