Staten Island Verizon Wireless

Category:	Cell Phone Store
Address:	10 Akron St, Staten Island, NY 10314, USA
Phone:	+1 718-370-1992
Site:	yourwirelessinc.com
Rating:	4.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 5

Reviews 15

Linda Lee

DO NOT come to this place. We were helped by Kevin when we opened new Verizon contracts. He said that we would only have to pay a certain amount for our phones and after receiving the rebates, realized that the rebate amount was half of what we were promised. When we went back to the store to ask about the situation, he first claimed that he didnt remember what he promised and then claimed that he must have misunderstood when he told us that information - even though when we asked him about the phone prices on the first visit, we asked multiple times to ensure we had the right information and he steadily repeated the same information. These people are scam artists who promise all these great incentives to get you to sign contracts with them, and then take no accountability when they do not come true. If you do go to them, make sure to get their "words" in writing.

Bill Wansor

THE SI Verizon GO-TO Store for all things Cell/FIOS. The Staff is Friendly, Courteous, Competent and extremely Helpful. I walked in with a FIOS problem that required personal attention to rectify. In short order they sorted thru the difficulties, and worked directly with Verizons CS to resolve the issue in my favor... all while I waited comfortably in the store. They accomplished more in an hour, than I was able to do during days of frustration via the telephone. -All with a smile; and a laid-back / Can-do / Professional attitude, that fostered total Confidence. I reside on the opp. end of SI. After today, despite the distance, this store will be my exclusive Vendor, for all things Verizon. Theyve earned my Customer Loyalty... and my trust. Thank You, Tim... Thanks, Dylan, for CS Above & Beyond.

Jon Smith

Not a happy customer. They were helpful on phone. I had to return equipment and they gave good directions. When arrived, they were all outside - hot day and suspect a/c not great. I carried a bag with 5 receivers and a router to the door, while using a cane, and not a one would help open the door. Someone only took attention after I entered the store. Gave them equipment, received a receipt - fast service here. But then for 2-3 weeks, including over our vacation I got calls about missing equipment and being disconnected because it was not recorded (Shop said would be in the system the day after drop off). Pass and find a friendlier store.

Tammi Caccavale

I would like to say that Your Wireless was great. I had the pleasure of being helped by Alex, Tim and Sergio. They helped me decide on which phone to choose, which had the better features, and explained to me everything i needed to know about my phone, and answered all my questions that i had. They worked as a team, when one didnt know the answer, they all worked on my question together, which you dont get from alot of businesses. I was so happy with them, i went back to them a second time to upgrade another 2 phones. Thank you to Alex, Tim, and Sergio for your support, and i look forward to doing more business with you in the near future.

Biju Balan

Its refreshing to find a store with a level of customer service that far exceeds your expectations. The professionalism begins when you walk through the door, where they greet you and acknowledge that someone will be with you soon. Whether you are there for Wireless or Fios, your issues will be resolved promptly, courteously and professionally. I have returned multiple times for various reasons and I have left completely satisfied every time. I rarely right reviews but this place is worth the effort.

lessmileygrl69

So I order new cable service and had to pick up my box at this location. Me not being tech savvy had so many questions. Alex there was so helpful. I felt terrible because I took a lot of his time. I really didnt know what I was doing as far as hooking up the box myself at home. He patiently explained to me step by step how to do it. He had so much patience with me. He was very knowledgeable. Thank you Alex..I got it right the first time, thanks to you. He is awesome.

jeff jost

Twice I had a phone go bad on me. Once I had to buy a new one just to be able to have a phone that day. I need my phone for work. Once again had the phone for three weeks The batteries went bad. Went dead in an hour. again they said they will have to mail me one. Anther day with out a phone. Cost of service is at the top. Costumer service as far as I have had has been the worst. Time to find a new provider. After 16 years I have had it.

Dominique Livoti

All employees there are well organized and in to tune on communication. No matter what they make sure you leave satisfied. Customer service is great! Oh and a plus to it , there all so attractive. ESPECIALLY ALEX .. So if your stuck in there for an hour or so with Verizons customer service , it works cause you could stare at the hotties while your there. Lol ;)

Carole Coughlin

I had the pleasure of being helped today by Alex, at th Ricmond Ave. Store in the Akron Plaza, Staten Island, N,Y.,,He helped me with all of my needs after I had purchased a new phone. I found Alex to be very knowledgeable, personable and extremely willing to be of service! Alex is a true asset to your company! Thank you, Carole A. Coughlin

Carolyn Burgos

Everyone at the Store was so helpful. They took their time to make sure my whole family got the plan that was best for us. Alex was so great. Made sure we had what we needed, and helped me get acquainted with my new iPhone . Timothy was super helpful with his vast knowledge of all the phones and equipment. Best phone buying experience EVER!

Stephanie Maquilon

Everyone was very helpful, friendly and professional. I opened a Fios account and everything that they stated was true. My first bill came in and it was exactly what they had said it would be. The new manager definitely knows what costumer service is all about. I would recommend this store to everyone and anyone.

Robert Burgos

These people all of them, make you feel like family, they were so helpful and so nice. Ive witness someone who was impaired (l wouldve kicked this person out), but they were so nice and patient, that took their time in explaining the item and plan, I would give them a 10 if I could, thank you so much

A Private User

They tend to sell all of their accessories at 25 to 50 percent above retail and then pretend to give you a "discount" if you show lack of interest in order to make you feel your getting a bargain. Your better off going to a real Verizon store and paying full retail over their bloated prices.

Jay Singh

Amazing service, very knowledgeable and exteremly helpful staff simply put... I love this store!! The staff is so kind and patient. I would definitely reccomend this Verizon location to all my friends and family. Anything you need cellular or Fios they have and can help you with.

Jennifer Lopez

Went to this verizon store was greeted by Tim, He help me Change my plan upgrade 3 phones and received 2 free tablets. Customers service there is phenomenal. All the guys in there where great to deal good vibes wish you guys the best of luck in your new Store.