T-Mobile

Category:	Cell Phone Store
Address:	60 Essex St, Rochelle Park, NJ 07662, USA
Phone:	+1 201-843-4354
Site:	t-mobile.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM Closed

Location

Photos 13

Reviews 16

Monica Belcaro

do not go to this store, they do not know anything. first they charge you a $20 assistance fee. which if you call tmobile directly there is no charge for it. they also charge you all the taxes, and again at tmobile corporate they dont do this, and the monthly payment are higher then if you deal with Tmobile corporate. i also have a jump plan and they didnt use it for when i order the new iphone 7. so now im paying for 2 phones. Please call tmobile or go to a company store. this is an independtly own store, and the employees do not really know what they are doing. a very unhappy customer

WooKash

1 it is closed on Sundays so thats wrong. 2 sell broken phones, and give hard time when you want to exchange it. 3 Reps hate their job and take it out on customers. 4 went to help my mom get a new galaxy, rep goes on brake during transaction, and proceeds to get pissed when i ask another rep to get him. Rep starts screaming at me and says i m arguing, because i ask him to explain what he sold me. Call T-Mobile Promotion he sold me on dosent exists, guy hurried me out of the store with out giving me promotion deals. 5 Always video tape your transactions.

Jimmy Kerrigan

This store is a complete joke. I came in to upgrade my phone and after being here for two hours I finally lost my patience. None of the five employees had any idea what they were doing. Now Im sitting here waiting for a manager. Its a shame that whether calling on the phone or visiting a store that nobody at T-Mobile has any idea what Customer Service really is. I dont know if switching phone companies is the answer but I do know I will never come to this store again. Disgraceful!!!

Pratham

THIS IS A FAKE T-MOBILE STORE..... THEY GIVE YOU USED PHONES INSTEAD OF NEW...I DO NOT SUGGEST ANYBODY TO GO TO THIS STORE.... SPECIALLY MANAGER WASIM IS ONE OF THE RETARD PERSON HANDLES THE STORE.... I WENT TO UPGRADE THE PHONE AND THEY ARE LIKE IF I BUY ACCESSORIES I WILL GET THE PHONE IF NOT THAN I WONT BE ABLE TO UPGRADE WHAT A SHAME ON T-MOBILE HAVING SUCH KIND OF STORES IN THIS AREA DO NOT EVEN TRY THIS STORE

elaine martinez

Horrible service. The person who attended me gave me the wrong information. When I called the store, the person who "helped" me gave me attitude; it was like speaking to a brick wall. I will not mention names, although I should. DO NOT GO HERE. HORRIBLE CUSTOMER SERVICE.

Alex Ramos

Customer service is awesome, I actually had a young lady help me by the name of welmely she was great!! Helped solve my problem very quickly. Also fixed my plan and saved me some time and money and she also had a great pair of tits!

Jay Villamar

Great place to get a new device! The employees were extremely helpful as well. I recommend you see Juan. Hes extremely knowledgeable about the devices they carry.

Erica Ortiz

Really fast, friendly service during my recent visit. No wait time allowed me to walk out with a new phone, cheaper plan and smile within 20 minutes.

Andy Broitman

A consistently better experience than most company owned stores. Friendly and knowledgeable staff and the manager Wasim is respected by his team.....

Leon Guo

The associate wont assist customer dont place order there, and they lie to the customer for higher plan, and should get fired!!!!

jannelly Peralta

Extremely slow service. Nobody knows how to do anything and just to pay your bill its gonna take at least half an hour.

gc nj

Is good store Great service ... you need now what you need like others stores dummies

Sonny Flow

really good customer service. and not to many people