Micro Center

Reviews 3

JO

Joyce Woll

My nearly unused laptop died after less than 3 years. Ive never felt more cheated or taken advantage of. This is the most frustrating customer experience of my life - Ive never felt the need to complain or write an online review for anything until now. I told the salesman the specs I was looking for and he came back from the backroom to tell me he found something special for me off of a back shelf. He said it was the last remaining in inventory of the previous years model, and without negotiating, for some reason he said he could cut me a fantastic deal on it. It sounded too good to be true, but I trusted him and bought the laptop along with a $150 2-year warranty. During the time I had the computer, I BARELY used it, and when I did it was only for web browsing and streaming movies. The thing was never bumped or banged, and many days I didnt even take it out of its case, as I didnt use it as my main computing device on a daily basis. So it was a big surprise to see it die recently. Black screen and completely unresponsive, even when plugged in. When this happened I tried calling to check the status of my warranty, but for the life of me I could not get anyone at Micro Center to answer my phone calls. After weeks of calling periodically to no success, my only option was to make the 1.5 hour drive from my home to make my inquiry in person. Of course, when I finally arrived and found someone to speak with, I found out my warranty had expired. Looking back it feels like I was tricked into buying what must have been a refurbished computer and an expensive warranty by being told that the computer was new and the bargain of a lifetime, but that the warranty would be a good idea just in case. More than $600 and less than 3 years later, Im looking back on the whole experience asking myself the following: 1. Couldnt I have spent much less money for a machine that would die in a little over 2 years, after VERY minimal use? 2. Why would I buy anything from a store where the only way to speak to anyone about a past purchase is to drive to the store and meet with people in person? 3. Did the salesman knowingly rip me off? Either way, Im sitting here today with a machine that doesnt work, even though it was treated with care and even looks to be in immaculate condition, an expired warranty, and no trustworthy way to call the store and speak with anyone about resolving the issue. Just save yourself the aggravation and dont shop here.

MA

Martin Carluccio

Worst experience ever. I brought my Mac to these people because it has been locking up for quite a bit lately. It only does this online and never with videos. The first "tech" ran you tube videos all day and said he had a problem with 2 sticks of the 12 Gigs of ram my iMac had. Tech stated that the problem was the ram and if I changed it then my problem would be solved. Against my better judgment I allowed him to change it and the next day after I got it back VOILA!! Froze up online. So I bring it back and they have another "tech" look at it. After a week I hear from this expert that proceeds to tell me the problem is actually my processor (an I3) is old and cant handle the processes Im asking it to do (the only thing I do with my computer is internet related, i.e.: browsing and looking things up). He tells me that the only way to fix it is by changing the motherboard because they are integrated and you cant even do that because they are soldered to the machine. They refuse to refund the diagnostic fee even though they didnt diagnose the problem with the Mac. When I voiced my reservations to the repair manager (Andre) about their ability to properly diagnose a Mac he told me that it didnt matter because they have a relationship with Apple corporate and that Apple would continue to recommend Micro Center as a certified repair center. So the next day while going through the history I notice that the entire history was deleted from Safari for the time the computer was at Microcenter; including pages they were specifically told not to close. While my wife was searching through her Firefox history she found 12 different searches of Youtube and Yahoo on "how to stress a Mac CPU" along with other searches where the subject was how to fix my Mac. These clowns actually searched on my computer how to fix MY COMPUTER! The only reason you would delete the history was if you did not want someone to see what you were doing or where you were going. I have spoken to a Senior Level Apple technician and he has stated that while the I3 processor is a bit older it is by no means incapable of handling 15 open windows when the machine has 12 Gigs of ram. I urge you to stay far away from this place with your Mac because they are by no stretch of the imagination qualified to work on it.

CO

Connor Murphy

I visited this location over a month ago to purchase electrical components. I spent three hours going through the stores inventory - it was so disorganized and things were either unlabeled, mislabeled, or had parts missing. While searching for what I needed - which I had gone online and called in to the store to confirm was there before going - other customers were asking me where items were because no sales associates would offer us any help and I knew more about the location of their goods from the time I spent going through them than the employees who worked there. After no help I purchased what I had come for. Upon opening the specific kit I needed I found that several parts were missing. I was rather frustrated as I work 6 days a week and this store is rather far from my location. I called the store to find out how I could get the parts I needed but instead was talked down to by the sales associate on the line. I called back the next day and was told a manager would call me later. no call. called back the next day, same story, no call. called back again and was given the customer support number, called and was promised a call by the store manager. again, no return. Finally they got someone to email me - Tahnee Nolasco - who has been promising to get me my items for over a month. I still have not received the missing parts or received a phone call back from any of the people I have spoken to - nor do I have the ability to go to the store and go through their inventory again to find the parts my kit was missing. The only time a sales associate offered any help was when they saw I had my items in a basket headed for checkout. I literally had 3 different employees come at me and try to get their stickers on the items in my cart - the stickers show which associate helped the customer and gives that associate undue credit for the sale. This place and company just plain dont care about their customers, guarantee you that nothing happens from me posting this. And yes I will update, Would not recommend this location to anyone, ever.