Paramus Chevrolet

Reviews 3

RI

Rick Osso

Mine is an unusual experience... I was a contestant on Wheel of Fortune this spring and was lucky enough to win a Chevy Sonic! I was so incredibly excited, and naturally having no experience in these matters had no idea HOW a car would come to show up in my driveway, particularly because Im in New Jersey and the prize was awarded through a Chevy dealership in California. Once the ball started rolling, George Chevrolet in Los Angeles told me theyd be arranging my pick up through a local dealership, which turned out to be Paramus Chevrolet. My biggest fear was that this might become a nightmare experience. Figured since "nothing was in it" for Paramus Chevrolet that the service Id receive would be average at best, so I set my standards pretty low. From there, my husband took the reigns. He was put in touch with a man named Ron Barna at Paramus Chevrolet. With no hesitation, Ron whisked us through how this unusual transaction would unfold. He was in fact SUCH a professional, it seemed like hed done this a hundred times before which was very relieving for us. He arranged the entire operation, taking his own valuable time to do so, keeping in mind there is nothing monetary in it for him. This took several conversations on his part to assemble, both with George Chevrolet in LA, and with us. The day came to pick up our car last week. We had an appointment to meet with Ron at Paramus Chevrolet. Upon arrival, the energy at Paramus Chevrolet was positive and vitalizing, and though while everyone seemed to be working on something, smiles were generous and "hellos" and "good mornings" were sincere. Without a wasted second, Ron received us into his office where he had all the paperwork laid out to execute. With laughs and a light atmosphere, the process was fast and uncomplicated since Ron did all the legwork. Never had we experienced such capability with a car dealer. It was in his office when we learned that Ron is the OWNER of Paramus Chevrolet. Needless to say, my husband and I were floored. This man took time from his busy schedule to arrange this, nothing at all for his gain. THIS is a sign of excellence no matter what field one works in. Furthermore, this explained why the entire vibe of this dealership was exceptional... trickles down from the top. Ron congratulated me on my good fortune on the game show then turned us over to an employee who walked us through all the bells and whistles of the car. (I want to kick myself for forgetting his name because he deserves to be acknowledged for his part in the process, too.) Wrapping it up... EXCELLENT service, good clean atmosphere, an absolute "home run" experience all around. Go to Paramus Chevrolet. And if Ron Barna ever needed a "customer" to vouch for his business, my husband and I would be first on the list to do so.

AR

Art D

Giving it 1 stars only because of the real awesome help I got from the service advisor otherwise I would give it a negative star for the way vehicle was returned from the mechanic that worked on it. Vehicle went in for engine work received call telling me vehicle was ready. After receiving keys from cashier went outside started vehicle check engine light came on (vehicle was dropped off with no lights on) went back inside and told one of the service advisors that the check engine light was on and was not going to drive vehicle home with out knowing why it was on. Was told that all mechanics had gone. Home for the day. I was lucky enough to have one of the service advisors go to the back and get a scanner tool to see why the engine light was on. Turns out the mechanic did not plug in the fan clutch back in and once I gave the engine bay a look over noticed it was filthy greasy and had antifreeze all over. I stated to the advisor that I did not expect this type of service from a GM dealership and could have gone to a mom and pop mechanic to have work done but figured since it was done at a dealership that I would expect a better result. Guess I was wrong. I shouldnt have to open the hood and do my own investigating as to why the engine light was on. This is basic 101 as far as double checking your work before returning a vehicle to a customer. That and the fact that the mechanic worked or had to take off parts to get to the faulty part and did not clean anything just put the oily parts back on. A total of 2 minutes tops to clean his work would have made such a difference. Called service manager and explained situation she just stated that thing like this happens and the mechanic that worked in my vehicle was one of his best guys (I would hate to see what her average mechanic does) then stated what would you want me to do. I explained that the engine was covered in oil and having his tech clean his work would have made a world of difference. She asked to bring vehicle back so mechanic can take a look make sure everything is correct and to steam clean the engine. ( shouldnt this have been done by mechanic before returning vehicle to customer?) I returned to dealer they took vehicle in had mechanic look over his work again (smh) then I thought he was going to clean engine like service manager stated but once I received vehicle back and inspected it the mechanic just cleaned some parts with spray cleaner not steam engine like was promised. Now I have to spend more money to buy engine degreaser and something to take out oil from driveway that leaked overnight from the mess the mechanic left. I guess lesson learned find a reputable local mechanic rather than return to dealership. I will probably never go back for service or to buy a vehicle from this dealer. Certified service blah blah my butt.

J

J Agu

I leased a blazer from this dealership years ago without a problem. Purchased an Equinox 12/2014 and the biggest problem was the salesman Anthony Butler which would miss appointments, not return calls and try to bond with customers on a personal level having a story for every occasion usually involving his family members. I guess thats his shtick. I went this past Tuesday based on an ad with a really attractive lease deal. For some reason they gave me this same salesman again even after I mentioned I would prefer someone else. Anyway after looking at the nice cars and spending nearly 2 hours with back and forth conversation and several disappearances the salesman presents lease payments that were 2.5 times higher than the advertisement plus an extra $1,500 out of pocket due at signing. I asked why the ad had the special price and he replied that was for a specific car / stock number that was sold the prior weekend. I complained that was bait and switch which according to Miriam Webster "Simple Definition of bait and switch : a selling method in which a customer is attracted by the advertisement of a low-priced product but then is encouraged to buy a more expensive one". If the advertised special was no longer available then why was it still advertised? Now the manager gets involved to show how the ad with poor visibility states a specific stock number for the special. Regardless my time was wasted and the ad for a vehicle they no longer had was still active. That does fall under bait and switch. So now they tell me special offers similar will be available this weekend. Earlier today we called salesman Anthony "Tony" Butler since he never called us as agreed on Tuesday about this weeks specials. He said he would call back in less than 30 minutes. Several hours go by and no return call. Typical. So I called and asked if the vehicle advertised was still available and a representative named Tiffany said yes. So I said I would come right over. When I get there they were clearly not busy. I asked for Tiffany then heard the announcements asking for available sales help needed in the showroom. 5 minutes go by and the announcement repeats. Another 20 minutes and a few more announcements and nothing. I was not approached by a single person. However the salesman Tony passed by with a potential customer and didnt even acknowledge me. Hey maybe some of you will have a better experience or equally as poor as mine. This place has lost my business which is pretty sad considering I was a repeat customer.