Verizon

Category:	Cell Phone Store
Address:	1300 Springfield Ave, New Providence, NJ 07974, USA
Phone:	+1 908-771-0558
Site:	wirelessoneny.com
Rating:	3.5
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 10AM–6PM

Location

Photos 6

Reviews 18

Linda Lee

When I arrived Saturday at 2pm, the store was locked and unstaffed, no "out to lunch" sign. -1 star. When staff finally came back, I explained I needed a wireless hotspot for a week and that I did not have a Verizon phone. He couldnt meet the Walmart price for a Jetpack, then said I had to pay for basic prepaid service first then a hotspot on top, costing me $122. After some back and forth (had to leave store for a bit), I was back and said I had an old iphone 5 and will just buy the basic service. He said I couldnt do that. I said why not, and he told me he would need the phone physically there for him to set it up. When I asked him why I couldnt set it up directly with Verizon at home after purchase, he finally relented and said oh wait maybe I can do something. - 1 star Then he asked if my phone was unlocked and I said yes, he said oh Verizon wont work on it, and something about old Verizon plans not selling with unlocked phones. -1 star. First of all, when we got the iphone5 we specifically asked Verizon about this and they say they dont lock phones anymore. I told him this old iphone5 used to be on a Verizon network. That is when he ignored me and shouted across the room to his team mate. -1 star. This guy tried his hardest NOT to do business with me. Perhaps I wont make a big enough commission for him to bother. Regardless, I was disgusted by the deplorable customer service and cannot recommend this place. If I could give 0 stars I would.

leo riveros

I was in this store on 12/07/13. I went in to switch sim cards so that I could activate two phones on different numbers. When I finally got attended the sales rep made it seem like he didnt even want to help. Telling me what I was trying to do is very hard to do (I did this a month ago in another location and it took no more than 5 min). and that he didnt know how to. When I explained to him what another Verizon store had done he informed that I would have to pay $30 per sim card. (I needed 2). When I asked why he was charging me when they are free in any other location he told me "good luck with that." Overall this man was very rude. It was my first time in this location and I can assure it will be my last again. I know there is a store less than 5 miles away in Summit that will be more than happy to help me.

D C

Ive been going to this Verizon store for about two years. I have had extremely good service from one of the staff, first name Thomas. I really cant say enough about how great he is to the customers, and also how beyond competent he is. Even when Ive tried with other employees to resolve a problem, without success, I come back when Thomas is there and he realizes something the other employees and myself overlooked, and he comes up with a great solution! I give Thomas 5 stars! If I could Id give him 10!

Lisa castellano

Very Shady place. Sold me something that I didnt want didnt notice until I got my bill and now Im stuck with a 128 gig phone for my 14 year old and 2 years of payments. Anthony the manager knew exactly what he was doing with me. I asked for a 32 gig not a 128!!!! Again its for a 14 year old. I went back to argue and he just laughed in my face and patronized me. NEVER again! Wrote to the CEO of Verizon hopefully they will be able to do something this beyond u fair customer service

Brian Bauman

I have been to this store several times now and am always impressed with the professional manner of the employees. I hardly ever wait for service. I have been to many other branches and am always disappointed in the amount of time I have to spend there and knowledge level of the employees. At this store, everybody knows their stuff and that results in a faster and better experience. Highly recommend.

Laura Harmon

My husband and I were in the store about a week ago and received excellent help. Normally cell phone updates are frustrating and you can walk away feeling like you payed more than planned, but that did not happen this time. Thomas listened to us, helped us stick to our budget and answered are all our questions. I highly recommend going here.

Scott Smalley

I visited this store last week and had a terrible customer experience. I wanted to exchange a faulty product and was told that there was nothing that could be done because of their 7-day return/exchange policy. I also discovered that I was well overcharged for this product. This is now my least favorite store that ever existed.

Camille Paolino

My daughter and I visited this local business to investigate purchasing a new phone for her since she was eligible for an upgrade. The salesman in the store were very nice and helpful, and we were in and out in no time. I would definitely consider going there again when I am due for my own phone upgrade in the Fall.

Andy Panwar

Amazing experience. Everyone in the store was great. They helped me to get Samsung Galaxy S5 on Verizons new Edge plan which saved me $25 on my monthly bill with no contract. Also they gave a free Tablet worth $300.

Cristina Cerbelli

Great experience! Good price for 2 phones. Funny and caring sales associates. I was given the time of day and details regarding my bill and the phones were explained to me in a way I could understand.

Victoria Brocato

Great service! Knowledgeable, quick service, the way it should be! Anthony is an invaluable asset to this store, making my experience in purchases & transactions clear & simple! Ill be back!

Sonia Gutierrez

Friendly and knowledgeable staff. The staff goes above and beyond to answer questions and help with a variety of technical issues. Ask for Anthony or Thomas!

Christopher Lee

Just went there at 6 pm On a Saturday. Online says open to 7 pm. Sign on door says open to 7 pm. CLOSED!

Illsoo Kim

Excllent customer sevices. Long time ago salesmen taught me how to operate a smart phone.

Georgia Burkitt

love this place- nice helpers- nice phones- good deals- nice store- :)

Michael Byrne

Staff is always very helpful. This is my go-to Verizon store!

Gabrielle Guidetti

Wait is so long

rob morrello

Clean