Verizon Authorized Retailer - Wireless Zone

Category:	Cell Phone Store
Address:	11 Park Ave, Madison, NJ 07940, USA
Phone:	+1 973-593-9199
Site:	wirelesszone.com
Rating:	4.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM

Location

Photos 24

Reviews 23

Sam DePasque Swanson

The staff here are amazing and went above and beyond to help me when my phone spontaneously died. When I first stopped by, they helped me to order the warranty replacement for my dead phone, but after I left I learned that Verizons warranty department shipped the replacement to the wrong address. I called the Madison store back for advice, and Dave immediately put me back in touch with the companys warranty department to correct the issue. He also invited me back to the store to set me up with a loaner phone so I wont have to go dark while I await a replacement. I never expected so much support from a Verizon store - and without spending a dime. They are busy, but they really go above and beyond to resolve your issues.

Mike Westhead

The staff at the Wireless Zone does something very few stores do, they tell you the truth. They help you pick the best plan based upon your last 12-months usage, they help you with the best phone selection for you and they help you with any potential repairs your phone may need (Should you ever drop an I-Phone) without charging you an arm and a leg. If you shop at the Wireless Zone in Madison you can be very confident youre going to be taken care of honestly and fairly.

Marc Albert

These guys are the best! My wife and I bought our I phones 2 years ago there, and they were very helpful. Since then we added a jet-pack, and because they evaluated our plan/usage, it didnt cost us anything!!! Then today my I phone top button stopped working. They fixed it in less then an hour, and at a very reasonable price. I cant say enough good things about these guys. Thank you Will and Dave for consistently providing exemplary customer service!!

Ryan Diehl

Im in sales and I can honestly say this Store is consistently the best shopping experience around. Their experts only consider the best value and product for their customer, not their own bottom line. They are always patient, answer endless questions and have never failed to steer me in the right direction. I now live almost an hour away and still drive home for any wireless needs to speak with these guys, YOURE NUTS TO GO ANYWHERE ELSE!!!

Rough Head

My wife had problems with her phone, when it wouldnt charge or start for more than a few minutes. She replaced it, but wanted her contacts copied. This crew took the old phone, and just charged it and started it over and over. Two days later until it came up long enough to copy the contacts, and they called her to come in so they could move them over to the new one. Where else is someone going to do that, and at no charge?

Kevin Nevias

The individuals that I worked with were friendly and knowledgeable. My only complaint was that they didnt have the phone that I wanted and told me it would be 2 weeks before they had it which is much longer than I would expect. Since I couldnt wait that long I ordered over the phone and had the device I wanted in 2 days.

Ty Monk

We love these guys. We buy all our phones here and use them for handling any issue we have with them. We have bought over 3 dozen phones from them over the years and they have been consistently great. The only complaint I ever have is that they are too popular so there is the occasional wait.

Pedro Guimaraes

Best Verizon store I have ever been too. David Smith provides one of the best Customer service any Verizon employee has provided. He takes his time with customers and gets the job done. Definitely will be coming back again to get new phones or if i ever have any issues with my phones.

George Larson

I have been doing business with these guys for 10 years. The service is excellent. These guys are polite, know their stuff and will help you when help is needed. They can also make great suggestions on how you can use your phone more efficiently so you can save money.

James Franchino

Dave, Will, and all the employees bend over backwards to help everyone. Service could not be better. Their advice is not to sell products but to serve the customer. They will tell you the truth about upgrading, replacing a screen etc. Dont go anywhere else!

Steve Stefani

The guys in the store are great. I live in Southern PA and my sister-in-law recommended that I use these guys to upgrade my phone. I was so happy with the service that my wife is now bring my daughter into town to upgrade her phone as well.

John Dunne

These guys are awesome. They have quickly fixed multiple cracked iPhone screens for me and did a great job. You cant find better customer service anywhere. Madison is lucky to have this store.

Gregg Frank

These guys are extremely knowledgeable and dont care how many times you come back for pointers. They really love their job and that is refreshing. I wouldnt buy a phone anywhere else

regina curcione

Dave is an amazing person with a fantastic work ethic. He stayed after hours 2 nights in a row to assist us. His customer service is amazing.

William Kennard

I am extremely appreciative of the excellent service that all the staff have provided to me. They are super knowledgeable and very polite!

Stephen Dragon

Great product, beyond great customer service provide by a smart knowledgeable staff. These guys are on target all the time.

A Private User

Outstanding customer service. They are definitely going to be my go-to place for cell-phone related maters.

Emily Tracy

Whenever I come in here the workers always greet me and answer any questions and always help me very well.

A Private User

I got a bluetooth from this place and they have a nice selection and great staff