The Home Depot

Category:	Home Improvement Store
Address:	2045 NJ-57, Hackettstown, NJ 07840, USA
Phone:	+1 908-684-1822
Site:	homedepot.com
Rating:	4
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM

Location

Photos 100

Reviews 12

Arshad Hu

Never Buy Any Appliance From This Store:"GE Dishwasher GDF540HMFES " I have been struggling with my Dishwasher that i ordered from Home Depot, i paid for Installation as well. The product came on time, but they did a very bad job with the installation. The people who installed were very irresponsible. Water was all over the kitchen. On top off all the mess they installed the product incorrectly. I called the Home Depot for the problem and they send another team of people this Friday Dec,20,2014 they again did a bad job. I can see, the product can leak anytime. Since it is installed way out from the kitchen cabnets, it is a life hazzard and can create accidents. I reported the problem on 21st the next day to Home Depot and asked them to remove the appliance, the associate, mentioned i should call next day, since Delivery people will not be around. I have been calling Home Depot all day and they do not acknowledge their mistake, they are routeing me to GE by saying it is their product and they will fix it. I am so frustrated with the experience, i just want to get rid of this product. The people at Home Depot Hackettstown, NJ were not helpful either. No one wanted to get it returned. Please be aware of Home Depot purchases for any Appliances, it is some kind of ripoff.

j butbroski

This is a facility that the word incompetence would be kind. After purchasing a number of appliances (frig, washer, dryer) in a relatively civil, professional manner and promised prompt delivery, the crazy, BS, whose in charge here, nightmare started. Initial delivery, after all was paid in full, was for the Wednesday after and after being informed it would arrive from 6-8pm we got a call that they were running late and it would have to be rescheduled. We were waiting all day. Left a message for mgr toni response. Salesperson we bought from was equally ineffective. A week later, priority delivery was scheduled for afternoon. They arrived on time except no washer dryer. How come? Nobody know nothing. Including HD staff. Got lost in warehouse was response. Finally had to cxl order when HD could not give me an acceptable delivery date. Folks, this is the story. A real lip service, no kind of customer service, wildly incompetent delivery program from a major US retailer. You have been warned. Seek better alternatives because if something goes wrong, you have no one to speak to. Thats the most degrading aspect of it.

A Private User

BUYER BEWARE!!! November 2nd I went into Home Depot in Hackettstown wondering if I could order a floor and have it installed before Thanksgiving. I ordered a "quick" order floor and was told no problem. When I checked to see if the floor was in, I was told it wont be in until November 28th - after Thanksgiving. NO one even called to tell me. Since I was missing Thanksgiving, I asked if it could be installed by December 8th or 9th and was told no problem again. Home Depot should NOT make this promise since they have no control over the installation date, it is out-sourced. So now the floor that was suppose to be installed before Thanksgiving, is not getting installed until December 14th. I have always used Lowes in the past and NEVER had a problem. If you use the Home Depot in Hackettstown - Beware - the managers there need to teach their employees to not lie to customers.

John Palmer

I had an internet order for pick up at Hackettstown which got all screwed up. Leona and the staff at both Customer Service and the Pro Desk patiently worked with me to provide a solution. They made every effort to support me instead of treating me like a problem. When I went to the store to pick up some additional items - the floor staff were also incredibly helpful and courteous. No one had attiutude, no one acted like "I am a professional and you dont know what you are doing." This is huge. Instead, everyone was trying to help me be successfull as I worked to put on a new roof. This is why I choose Home Depot over Lowes and other stores. Hackettstown is a prime example of what Home Depot should be everywhere.

mark saris

Home Depot is very pleasant to go to people are very nice and they help you when you need to have help when you cant find things just text someone and they will tell you approximately where it is if not they will come and show you the workers there working very hard you dont see anybody sitting down relaxing when you need help all you have to do is ask the outside guys work hard they help everybody load their trucks and cars its a shame they cant accept tips but they always reviews have a good day at Home Depot

wade c

Terry is awesome!!! Terry replaced my broken $20 stapler. Terry apologized that it broke and said she hoped me girlfriend didnt get hurt using it. Terry empathized with having a frustrating experience with a product. Terry suggested a credit towards a better one or replacement for the identical product. Thanks Terry!! not shopping at Lowes anymore.

Evan Rys

Great store for you home improvement needs. My friends and I bought some plywood here to make a ping pong board and the staff helped is out and even gave us some tips and ideas

Artem Dyachuk

Great store where you can find anything for your home. I satisfied visiting it. And personnel here polite. But sometimes I couldnt find any manager around to help me.

Justin Hilaire

I had a terrible experience with a product bought from this location but their employees made it right. They went above and beyond to ensure I was satisfied.

Robert Acker

Im a DIYer, and a Home Depot fan... have been for a long time!

Chris Reilly

Staff is helpful

B Sln

Great store