Ashley HomeStore

Category:	Furniture Store
Address:	3025 Woodbridge Ave, Edison, NJ 08837, USA
Phone:	+1 732-548-1200
Site:	ashleyfurniturehomestore.com
Rating:	2.6
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 11AM–6PM

Location

Photos 70

Reviews 28

Oludare Bello

I was at the showroom to purchase a chair and table for my sitting room. The order was placed wrongly and incorrectly by the sales man who used the wrong product code and didnt include the tables. Therefore the delivery personnel brought in the wrong items. They had to return it back and I went to the store the request for corrections. The necessary adjustments were made to include the chairs with the product right code and the 3 pieces of table with about 20-25% discount on the table as a compensation for the mistake. On delivery, only 2 pieces were bought in. I had to get to the store to complain again as all effort to resolve this via phone wasnt yielding any results and i didnt get a call back even though i was promised one. I got to the store to explain and the first excuse given to me was "the table comes in 2 pieces" - this is argued. Second excuse was the amount paid was for 2 tables and i explain why a lower amount was paid as this was a discount given to us by the salesman for wrong item placement. After a couple of minutes the worst and most annoying excuse is currently the tables are no longer available as the product has been discontinued, do i still want the 2 tables or refund. I was like heck yeah. I had to get my refund. In summary, I would consider this as bad salesman job, dishonesty, disorganisation,loss of integrity and bad customer relationship.

Liliana Sierra

They dont should even not even get a one star. The are the worst when it comes to customer service. We bought a $800 bed for my son, the delivery guy forced the draw into the bed and broke it, he didnt not say anything and left our house. I been dealing with them for for 3 Weeks via emails and phone calls and they never get back you. I finally got someone to help and they still managed to deliver the wrong bed. My son bed is brown and they bought white draws. Mind this I have emailed them pictures of the bed several times. Ashley customer service and management team is the worst I have in countered. I will never recommend Ashley Furniture to my worst enemy....

Ganapathi Subramanian

Isnt there a zero star option. Worst customer service. Have been struggling for 5 weeks for a issue with the furniture even though I have a protection plan. No one responds... I was misled and asked to contact platinum services (because I had a protection plan) and wasted 2 weeks talking to them. Protection plan only covers surface scratches and not cracked furniture leg just like my case. They have 100 of channels to sell but ZERO channels for customer service. This is a $ 4 bn company... really!!! Please avoid... this place

John Oshaughnessy

The absolute WORST customer service I have ever came across. Hung up on multiple times. Left on hold for 20 minutes + multiple times. Calls dodged. Calls unreturned. No response. Steven Robinson, a so called manager, never returned or even took my calls once he new there was a problem. How in the world they EVER get any type of repeat business is totally beyond me! Do yourself a huge favor and STAY AWAY!!!!! I have found Raymour and Flannigan to be much better.

Michael Rodriguez

WORST PLACE TO BUY FURNITURE!! Furniture was damaged on both delivery attempts!! They wouldnt replace it after 2nd delivery attempt. Im stuck with a damaged bedroom set. Worst customer service Ive ever had. Same furniture sells for hundreds cheaper on other sites. Stay away from this terrible place. Rude service. They are all con artists. NEVER SHOP HERE!!!!

Tamoor Haider

This is a distribution center so its not a store but a warehouse, they have a lot of open box item deals as well as returns but u can also order stuff from their website or catalogs here for a reasonable discount. As for the items on the floor, just depends on what day you go and what kind of items they have available that day.

Sandra Muniz

I went to find a simple white dresser...I was completely turned off by the random guy in street clothes who was sitting on the couch at the entrance on his phone who asked me if I needed help but in a way as if he was confused to why i was there. Needless to say, I didnt even look any further into the warehouse.

Dianna Bobo

Horrible furniture!! Horrible customer service! Never buy anything from Ashley!! Never buy their purchase protection service plan because you will never get service or repairs. Its been 6 months and i have all broken furniture quality is garbage and they dont stand behind their product!!

Jenna Graber

Brutal customer service. Told me to inspect furniture as the sale was final once I leave and they wouldnt even open the box so I could inspect it. Got it home and the drawer was cracked! They also tried to rip me off until I showed them a lower price on the Ashley website. Never again.

Miss Prosperity

I purchased a chase sectional. I washed the chase portion because one of the kids peed on it when i tried to put it back on the zipper came off. It was still under warranty. When I tried to put it on the zipper came off again. I am beyond disgusted.

Matthew Topper

Terrible customer service, defected product, no one returns calls, expedites replacements, responds to emails, terrible. Will never use again, plus the product is pretty cheap.

MR D DELCID

Worst people ever terrible service..f.g.o delivey service worst ever they abuse of employees..they make it work for free they force work extra deliveries for free thats elegal..

Natalia Buniak

The worst service I have ever experienced! never called me back. Brought the wrong merchandise and will not take it back. Will never shop here again!

Shyam Miyatra

One of good ahley wearhouse store, they offers a lot for some Clarence furniture due to discontinue or some display models.

Ernesto Martinez Jr

best place to buy your furniture for cheap, and youll be happy with your purchase because the furniture here is great!!!

Mohan NIroula

Not a lot of selection. I think discount price is only on items that are on floor.

Seth Katzenstein

Not much selection. Damaged and no service. Its a warehouse with remnants.

Atika Rianom

Was hoping for warehouse deals, not so. The display floor was very limited.