Category: | Motorcycle Dealer |
Address: | 579 Amherst St, Nashua, NH 03063, USA |
Phone: | +1 603-889-0928 |
Site: | bestcyclenh.com |
Rating: | 4.3 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 9AM–5PM Closed |
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Rafael Rodriguez
Brought my bike in for service cause my rear caliper was locking up on me the bike I own is only 1 year old with 1375 miles on it. I bought the bike from there and also bought the extended warrenty They first told me that the warranty company wasnt going to pay for it. I called them up myself and they said they didnt even have a claim open. I called the dealer and ask them why there was no claim open. After 2 weeks of back and forth the dealer said they couldnt figure out what was causing the mechanical failure. They final said that even just pushing my bike around the shop to move it that it did end up locking up on them. They finally got the warranty company to pay for a master cylinder and a new caliper. I ended up buying the brake pads and rotor. I bought them myself and brought them in cause its a lot cheaper then there outrages over inflated dealer prices. Then they said the part was on back order and that they had to get one from a dealer in Canada. So now finally 3 weeks later and I go and pick it up and even though the warranty company said they where paying parts and labor for the Caliper and Master cylinder they over charge me saying that they only paid them one shop hour for the labor. I got a $350 bill for a Oil change and to clean my chain. They also charged me for 4 quarts of oil when the bike only takes 2 1/2. 3 quarts yes but four. I then just paid and left with my bike I bring it right back and tell them the rear brake still doesnt feel right. He says the brakes have to break in and see if it changes if not bring it back to us. I made it a mile down the street, I am stopped at the light and the rear wheel is locked up again. I have cars beeping at me, I cant even throttle it off the road cause it kept shutting off on me. I managed to pull it over. Called the dealer. And the service manager tells me its all in my head. He said he will send someone to pick it up. I kept pumping the brakes cause I had to get back to work. I got it to unlock and drove back to my job. I called him back and told him were to pick it up. I went over everything I have been through and instead of being understand he said there is no way its all in my head and hung up the phone on me. The service here is poor, over priced and these people are rude. The worst customer service I have ever in my life experienced and my bike still isnt fix. I am taking it to another dealer and getting them to fix it and getting a lawyer. I work for a car dealership and our service department would never tell a customer even though you are on the side of the road and your life is in danger its all in your head. This is my life on the back of this motorcycle and he didnt have any concern for me and my safety.
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Jamie Rainone
I found a bike on Craigslist that I was interested in so I called Ken at Best Cycle to find out more. He sounded very knowledgeable and friendly over the phone and was nice enough to answer a whole bunch of questions for me that I had about the Harley I wanted. I came in to see the bike in person like he suggested I do and I was very happy to see that the bike was EXACTLY in the condition that it was described online, maybe even a little nicer. Ken showed me the bike as well as some other similar Harleys and he really knew a lot about the different models they make. What I really liked was that he never talked down to me nor put any pressure on me to buy today. I had visited three other motorcycle dealerships over the last two weeks, and the only thing it seemed like they knew about bikes was how to try and make me buy one, you can tell when someone is trying to help you or just help themselves to a sales comission which they apparently dont get paid by at Best Cycle. Anyway, I bought my Harley from Ken at Best and two weeks later the turn signal stopped working. I came in without an appointment, he remembered everything about me and my bike, brought it around back and replaced a burnt out bulb for me in under 5 minutes, no charge. Needless to say they have earned my business for life! Thank you guys SO much, I love my Harley!
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Steve Grenier
I recently had the opportunity to take a Honda Gold Wing F6B out for a test ride. This bike was amazing and I had to have one. I contacted different local and online Honda dealers. I spoke to Ken at Best Honda. Ken was more than willing to negotiate $$$ with me for what I had hoped to be my next ride. After meeting up with him at the dealership, I found Ken to be very accommodating and we ended up closing the deal that same day. My experience with Best Honda was excellent. The Best Honda team actually stayed around beyond regular business hours to see to it that I was able to take delivery on my busy timetable. After the sale, Ken made a call to their rep to qualify me for a new $1,000 Honda accessories incentive that had just been introduced by Honda. Turned out that he could get me into the program and asked me to come back to the dealership with my $1,000 accessories wish list. It doesnt get any better than that. My experience was everything a buyer could hope for. If youre in the market for a new or used motorcycle, you owe it to yourself to give them a try.
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Michael Frassica
WOW! What a difference. The staff is great. John the sales manager is great to deal with and knows a ton about bikes and answered all of my questions. Ken, the used bike manager has been selling bikes for over 10 years and finally brought used bike to Best Cycle Center. Adam the parts and service manager actually knows about parts and service! He races dirt bikes so he truly understands what I’m taking about in regards to parts. Adam also brought the motorcycle service back to the cycle center instead of the Ford advisors, so he got my bike in and out right away. I even got to speak with Kevin the technician and learned that he graduated from tech school and has been working on bikes for over 5 years. Way to go Best Cycle Center it looks like you guys are back on track to being the BEST!
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Devin Cervantes
Got a bike there a couple of months ago and when the time came to get tires I went through them again. They ordered the tires and gave me a bit of a break on the price which I appreciated. When I was leaving after the service, which was completed in a timely fashion, I locked the key to my bike in the under-seat storage compartment (whoops!) After realizing how big of a goof I had just made I asked if they had any experience with this situation. With out hesitation I was met with 2 sets of helping hands, 1 flashlight, a screw driver and a few odd keys! They were able to have me on my way assuring me that I wasnt the first person to have done something so silly.