Pet Play House

Reviews 6

BR

Bryce Clark

**** Update **** I was contacted this evening by office management, whom worked with me. This raises the bar back up! I was informed that while the policy is in place, they are do review requests for modification. While not a guarantee, they were able to assist me. Removing my result from the equation, having someone contact me to understand my situation and and at least hear my request with genuine concern reinforces the level of service PetPlayhouse has always had. Ill drop this to a training issue. ***** Lack of Customer Service Costs Business **** Rule #1 of any business, Service defines your company. This would be a 5-Star review; however, I find it absolutely crazy that you cannot amend/modify a reservation by a couple of days once youre inside of a 10-day drop-off. Having been a business owner, I understand that schedules need to be planned for. But 10-days? I need to shorten the stay of my dog by 2 days on the end of the reservation (the actual weekend, which is an easy fill), but was told I couldnt. A bit of "tough luck" attitude was expressed. To make it even more customer painful, my reservation isnt for a private room, but for their "slumber party", in which many dogs stay overnight together in the large playroom. Since I am having to pay for the whole period, Ill be utilizing the service; however, they have lost my future business. I bring my dog here for his pleasure and some exercise 1-2 days a week, not for need. The fact they refuse to work with a customer just shows lack of service.

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SH

Shawn Fitzpatrick

I have been taking my Husky to Pet Play house for about 4 months now and i have never had a complaint. Nevaeh is a rescued dog who is very shy and scares easily and since the first day they have been taking care of her and playing with her weekly. Everytime i pick her up as soon as she gets in the truck to go home she is out and once home still lays in her bed for the rest of the night. There was one incident where another dog ended up biting her and cut her on her leg, they called me immediatly and asked me what i would like to do. They said it was a small cut and she seemed fine, she wasnt whinning or anything so i asked them to just watch her and see how she behaves for a bit longer. The manager called me about an hr later and said that she is doing just fine but they want to take her to the vet to get stitches anyways. They drove her to my vet and said they would pay for everything. I am very impressed with Pet play house and after Nevaeh was healed took her back and she could barely stay in the car she was so excited. I will continue to take her to pet play house weekly for as long as i have her. Its pretty impressive when with the amount of dogs they have everytime i bring her in they are happy to see her and know her by name. Anyone who says different about this place is more than likely upset and just lashing out at them for them doing their job which is to ensure the dogs are happy and safe.

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KR

Kristin Hemauer

We have been taking our dogs here for years! The owners are really nice and we always see them when we bring our dogs in. They also keep their staff for a long time, Ive seen the same faces for years now, and some way back from when we brought our older dog that has since died. Its nice to have a personal connection with the people who are caring for your pets. They are always so nice and reassuring to us. Our dogs also appreciate seeing the same people regularly - I see them through the windows run up to the staff with tails wagging to say hi! On a handful of occasions we have actually had to board at several other places when PPH was full and we absolutely HAD to leave town. I can say with certainty that our dogs do better physically and mentally when they stay at PPH. They eat better, they smell better, and they rest better once we are home. I can tell they are happy at PPH. Also when we come to pick them up they give us a rundown of how our dogs did, and who they made friends with. We have not gotten nearly the same level of customer service elsewhere. It is common knowledge among all our family and friends who have dogs that PPH is still the best in town!

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BE

Becca Amos

Excellent daycare for my puppy! I am very nervous about other dogs being aggressive toward my dog and cannot handle the dog park or even bringing my dog around my friends dogs because I am just way too worried. I decided I better leave it to the professionals and let them socialize my dog while Im not looking. I toured all the daycares in town and I was so glad here they let me actually see where my dog is going to be playing. I was relieved to see that the pictures on the website are actually of their facility and their dogs as well. In person I see they are all nice dogs that play so good and are all being supervised by actual people in with them. There is no barking, no fighting, no stench, and it is air conditioned. I have been bringing my dog twice a week and I dont worry at all and feel that she is totally safe there around the dogs. They are very selective on the dogs they take in (I know because I learned my neighbors dogs didnt make the cut!) And I think that is really good, because I dont want my dog playing with dogs that are deemed inappropriate for a play group. And you never know what you might run into at the dog park.

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BR

Brook Bentley

I really cant speak highly enough about Pet Play House. I have a border collie mix that has been going there once or twice a week for about 9 months and hes done an overnight too and I have never once had anything negative to say. They work with my dog while hes there-- I swear his obedience commands are better because of them. Hes tired from playing all day. They give you report cards of your dogs activities from the day. They help communicate with you whenever needed. Ive referred several friends who now take their dogs and seriously always find myself telling people about Pet Play House. I also tell people in confidence because when people know of Pet Play House they feel or have heard the same. All of this awesome experience for my dog for $20?! I could keep going but seriously if youre considering anywhere for your dog this is the place no questions asked.

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A

A Private User

I am very particular about where I board my dogs. That said: I could not agree more with all of the positive reviews for PETPLAYHOUSE. From the condo concept to the care exhibited for the dogs by staff this place is outstanding.Now that we have found this facility I no longer have to worry about where our dogs will be staying while we are gone.One very important note to those who worry about their dogs being exposed to aggressive animals in a play area : the staff and owners appear to be very particular when it comes to screening a dog for questionable social skills.The dogs also are under constant supervision in the play area.Once again: as a guy, who in his wifes opinion is far too protective when it comes to his dogs , this place is a grand slam. Might be more expensive than other kennels but the peace of mind is worth over dime.

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