Johnson Jewelers

Category:	Jeweler
Address:	783 Radio Dr, St Paul, MN 55125, USA
Phone:	+1 651-735-4400
Site:	johnsonjewelers.com
Rating:	3.4
Working:	9:30AM–7PM 9:30AM–7PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5PM Closed

Location

Photos 11

Reviews 4

JS Terracotta

I would NOT recommend having a custom ring made here. I wanted a 10K gold ring with a small ruby in the center. I wanted 6 small diamonds from my gold tennis bracelet removed and placed around the ruby. The sales woman kept telling me that rubies surrounding the diamond would look nice too. I clearly stated that I wanted to use my 6 diamonds and asked how much it would be to add my stones. She said $30. Another woman looked at my 18K gold tennis bracelet and told me how much they would buy my gold for and said the diamonds were real. I decided to order the ring setting and selected the ruby PRICE I was willing to pay, I did not get to see the ruby that would go into the setting. After discussing the price with the first sales woman she said the ruby would be a little bigger than my diamonds and would look nice. She wrote up my order and I put down a payment. When I went in to see the gold ring the ruby had already been set in the center (I thought I would see the ruby before it was set in the center). The ruby was the same size as my diamonds (I thought it was going to be slightly bigger). Then I handed them my gold bracelet to sell with 8 diamonds along with four 14k gold rings. They said they would give me $100 for the gold. I showed them where I wanted my 6 diamonds set around the ruby they then told me it would cost $180 dollars additional to have the diamonds set, I said the sales woman told me it would be $30. The guy kind of smirked and said $30 each stone! Well I have never had a custom ring made so I would not know this..Yeah a little uncomfortable....I knew I should have had the sales woman break down the costs on my order form! I just assumed what I was charged included my diamonds being set in the ring and that was going to work in my budget. After some discussion they said they would do the settings for $150 vs. $180, gee thanks (I thought it was only going to be $30). Karen came out to look at where I wanted the diamonds set apparently she has taken over the family business? She did not seem to be very energetic about helping me, in fact no one there seemed overly excited to be working there. After showing her what I wanted I asked here if I could get in writing what we had discussed, something showing that I sold them my gold and what I was going to owe and she replied No you dont need it I have it all in my computer, then she said: so basically we are doing $150 of labor for $50 for you after we deduct your gold you are selling (she seemed very annoyed). I sold my gold basically to cover the new "labor" cost I just found out about!! The next day Karen called me and said she wanted to let me know that my diamonds in my 18K gold bracelet were not diamonds after all, they were cubic zirconias! But she could sell me some tiny diamonds for around $30 a piece! Great, now they have my gold and my diamonds. I only have a picture of the bracelet, and one sales person there who originally said the diamonds were real, other than that I did not have not proof that my diamonds were not diamonds (once again HUGE mistake on my part) I told Karen to just put my stones in the ring, I did not want to pay anymore money for the ring. Bottom line, DONT go here, they are shady, they would not put anything in writing, were misleading on pricing, said my diamonds were real and then said they were not! They did not give back my two remaining stones from the bracelet. I ended up paying about $250 more than I budgeted on this ring, and the ruby was not bigger than the surrounding stones and I did not get to see the ruby before they set it. In my opinion if you cant get GET EVERY DETAIL, cost, labor etc in writing dont do business with them.

Hannah G

Shady. Went there to order an aquamarine to be set in my ring along with two side diamonds. I picked out the aqua size I wanted from some fake ones he had. When the aqua came in it was the wrong size. Jeff johnson told me it was what we had talked about, which it was not because I had it written down from him. He then told me that instead of $60 it was going to be $128 because of the cut I wanted. No....I picked out the exact cut and size and was quoted for that when I was in the shop. The side diamonds also raised in price from $65 to $111 a piece. When I asked for a reciept he scribbled something on the back of a business card that had no dollar amount, clarity or anything descriptive on it. He told me he was doing me a favor when I asked for a refund for my aquamarine. A favor?! You messed up buddy you are fixing your own mistake not mine. He also would not give me the tax I paid back. This place is shady the wife is completely clueless when it comes to jewelry and is often in the Stillwater shop alone. He lied to me and changed prices after the fact and refuses to give a reciept. I will be taking my diamonds to a reputable jeweler to establish their authenticity. My advice is to STAY AWAY

Angela M

Ive never given any business establishment a negative review, but I felt the need in this case to protect other Woodbury consumers from getting duped. I try to support local businesses whenever possible, so I thought it would be a good idea to go to Johnson Jewelers to have a custom wedding band made to match my other rings. I was quoted a price for the band (which was a bit high), but I was willing to pay it, hoping I would receive good-quality work and a jeweler I could continue to use in the future rather than driving all the way downtown. I was quoted a certain amount of money as a trade-in as well. When I went to pick up the ring, not only was it sub-par workmanship, but when I went to pay, the woman (owner?), refused to give me the price quoted to me by the guy the previous week, and significantly reduced the trade-in price, making my total bill a lot higher. I will never take the time again to deal with such rude, unprofessional, and dishonest people. If you dont want a bait-and-switch situation, and want decent customer service, go elsewhere.

A Private User

DO NOT GO TO JOHNSON JEWELERS IN WOODBURY!!! THEYER CUSTOMER SERVICE IS TERRIBLE AND THEY ARE NOT WILLING TO HELP YOU FIX YOUR JEWERY JUST BLAME YOU FOR IT BEING BROKEN! EVEN THOUGH IT WAS ONLY ----THEIR--- DESIGN AND WORK THAT WAS FAULTY NOT ANY OTHER PART-- the ring is an antique that i had added on to... the antique diamonds and prongs are still in tact but the new ones broke? also when i went in i was told that the other prongs were about to break... why was none of this corrected when the original work was done in july? the new work is only 8 months old... . if i could give it zero stars i would...