Kay Jewelers

Category:	Jewelry Store
Address:	7150 Valley Creek Rd, Woodbury, MN 55125, USA
Phone:	+1 651-714-9445
Site:	stores.kay.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 7

Reviews 15

David Montray

Will never go back. Dealt with an "Austin" over the phone today after my wife went there and was told the extended warranty I purchased 4 years ago on her wedding ring is no good for a cracked diamond in the setting as she hasnt been in to have it checked in over 6 months. Austin was a smug and uncaring little fella. That was the start of our unpleasant conversation. Now they want to charge us nearly $300 to replace a cracked diamond. In 4 years this is the 2nd cracked diamond and one fell out too. Also, nearly lost another one that was loose. What kind of poor materials and workmanship does Kay Jewelers have? Sheesh. 2 cracked diamonds and a lost diamond in 4 years??!! That was bad enough, but on top of it I get attitude from this guy who identified himself as the store manager. He smugly told me they arent "in the business of giving away free diamonds" while advising that I can call corporate if I wasnt happy. Poor company, poor insurance plan, poor employee. We have purchased other things there since the wedding ring, but we will NEVER go back to Kay Jewelers again. Look online for reviews on their insurance plan before you lay down good money buying it. Bad reviews left and right. Better yet, go to another jeweler to do business with.

Linda Nguyen

Steven is amazing! I went to the Woodbury location to get my rings resized and the paper trail is always very messy. Steven went ahead and put all my purchases under my married name, printed out receipts for us., and reorganized my rings in the system. We have asked at other locations for this to be consolidated but nobody has offered like this location has. All said and done it was a longer appointment but they made us feel at home and that it wasnt a bother to them at all. I would definitely go this location especially when going to neighboring Kay Jewelers. Do not hesitate and ask for Steven - he is the best hands down!

Rebecca Johnston

I was just recently engaged over a month ago with the most phenomenal engagement ring. I had the pleasure of meeting Ruth a couple of times previously when my boyfriend and I were "just looking" at rings. She helped my finance personalize an amazing design and Ive never been happier. The store even put a rush on my ring to get it resized before my engagement pictures. Every time we come in we are greated by name, and everyone is so friendly and accommodating. We are so incredibly happy with our service and will definitely be coming back to this location for any future jewelry needs!

William Folkers

Bought my engagement ring her. Staff was really helpful. My girlfriend pick out one they sell online, and they shipped it to the store. We went to look, but didnt like the size, so the offered to make a custom one, that was more expensive. We had to think about it and the guy was very under standing, and even said come back next week as we will have a sale. We did and got the custom ring. Got the first model and made some tweaks, got the second model and love it. Just waiting for completion now.

Rachel Williams

The staff at Kays was fantastic! Stephen, David and Ruth were warm, welcoming, and not the least bit pushy. I was buying a special ring for my birthday, and not only did I find the perfect one for a great price, but they had it ready as promised on the day of my birthday. And not only that, but they had a cupcake and a card waiting for me as I picked it up this morning. Unbelievable customer service! They have a new repeat customer in me!

Nicole Lamosse

I got an engagement ring through Kay and the service is horrible! I had to get my ring resized . The ring was supposed to be done by March 20th... But they screwed up my ring and popped out my sapphire diamond and now have to replace them! Very frustrating! Bad customer service! Stay away from Kay! I read some of these reviews. I shouldve listened! Please listen to these reviews and dont spend your money there!!

Erin Zessin

Unhappy with turnaround time for sizing. They "put a rush on it" which doesnt mean anything. They just say that to make you happy at the moment. Then they say two weeks when its really longer than two weeks. Honestly, if I didnt like the ring so much I would return it. My advice... just tell the truth and people wouldnt get so upset. will not use this location again.

Larry Bashambower

Absolutely love this store ! The staff is so helpful and not pushy. I Love that ! I have bought all my girlfriends jewelry at this store Ruth is the greatest! She has been so helpful by answering all my silly questions and going above and beyond to help me get what i need in the time frame i need it ! Thank you!

Eugene Meives

I recently went to kays for an engagement ring. I was not very knowledgeable about what to buy and how to choose a diamond. I worked with Ruth and she helped me choose the perfect diamond. I ended up with a customer design and a extremely happy fiance. Thank you.

Shawnna Epperson

I was asked if Id like to see if I can get approved for their card, they said it was a soft check, only one point down. Stays on my report for a month then disappears (well see about that).... It was actually a hard check... Thanks guys >:(

DavidFuhs

Needed a jewelry repair. Ruth was very helpful and professional. They completed the repair before the promise date and notified me when the work was done. Repair looks great. Thanks very much.

Bailey Workman

Ruth is the best! Ive always been nervous getting jewelry, and she took all the anxiety away from the experience! Definitely recommend her. :)

Dan Kelly

Got my wedding ring there. Staff was helpful and not pushy, which I value very highly. Prices were normal. Overall it was a great experience.

Mynhia Vang

never will i go back to this location. thinking that it was in a nice neighborhood.

Elizabeth Gagliardi

Really poor customer service, wont be going back.