Category: | Home Improvement Store |
Address: | 5800 Cedar Lake Rd, St Louis Park, MN 55416, USA |
Phone: | +1 952-512-0109 |
Site: | homedepot.com |
Rating: | 3.4 |
Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM |
MA
Matthew Erickson
Update: No follow through. I received a call from the stores general manager, which was great! He offered to send me a digital gift card for the trouble and to win back our business. Guess what? I havent received the gift card and that was a week ago. I really dont get it, the store messed up, the GM did a great job calling me, asking questions and alleviating concerns and then with no prompting offered something for my troubles and then doesnt follow through, making the situation exponentially worse than before he called! WTF! Really frustrated by this stores management and customer service. We bought an in-stock sliding patio door, it didnt have pre-drilled holes for the stops on the stationary door. I called the store and get customer service, who transfers me to a manager, who transfers me back to customer service, who then transfers me to the garden department (wtf?), who then physically walks down to windows and doors to speak with somebody in that department who then hangs up on me! So I call back, and finally speak with somebody in the correct department who has no idea what im talking about, but eventually figures it out and finds a door for us to exchange. When we are almost at the store to exchange the doors, the manager calls me back (20 minutes after hanging up on me), then tells me hell put the door at customer service so I can get in and out quick and that "theyll take care of me" and then called me bud. I found his language and tone condescending, and he wasnt even at the front to meet me when I told him wed be there in 2 minutes. I walked in, nobody talked to me, they said leave the door, take that one and thats it! This entire thing took over an hour, because I was on the phone with them for 30 minutes and then had to go exchange the doors. Look, mistakes happen, sometimes products arent perfect, but the utter lack of respect from the store manager and complete lack of caring about customer service that was demonstrated really didnt sit well with me. I had moved my business from Menards to Home Depot because of customer service and better products, but guess what? Im going back to Menards or driving further to a different Home Depot, this one is awful. On a different note, they are regularly out of items, they dont carry the selection of others stores and other than the lighting department, have been frustrating to work with.
SO
Solomon Gould
Just yesterday, my colleague and I discovered that one of our pivotal pieces of medical equipment was not working. Out of sheer desperation, we took the piece of equipment into Home Depot to see if there may be something basic that would remedy the situation. Why Home Depot? Admittedly, we didnt know of any other options so decided to test our luck with the masters. Truly glad we did. We were greeted by sales Associate, Kyle Muehlberg, almost immediately. He greeted us with a warm, friendly smile and asked how he could help us. We explained our situation and asked if he might have any tricks up his sleeve. Without hesitation, Kyle methodically and skillfully took apart the housing of the medical device, spotted the problem, and took us to the department where we could actually buy the piece needed without having to order from the manufacturer (which, by the way, would have taken weeks if not longer). From there, Kyle installed the new piece with finesse, handed us the packaging, and escorted us to the front to pay the very small nominal fee for the needed product. Thanks to Kyles customer service, skill sets, and sheer generosity - our medical device was utilized for a day of surgery today for several patients. Kyle truly saved the day! Thank you Kyle Muehlberg and Home Depot!
KI
Kiki Cherry
My contractor sent me in to get a certain product. The first, very sweet employee did not understand what I was looking for. So, she asked a guy to help me. Be proceeded to argue that my contractor did not know what he was talking about, and demanded I buy a $2 product, as opposed to the $22 product I was looking for. I told him that I was only interested in what I was sent for. He proceeded to talk about the sqft of his house, and how that made him an expert. I repeated myself, so he huffed, "we dont have that stuff." I went to customer service, where a very nice young man found the product in the system. I waited for 20 minutes to tell a manager. When she.finally showed, she told me that their management instructed them to recommend application of the cheaper product first. She refused to acknowledge that the guys behavior was wrong. I ended up in a shouting.match with the guy, while the.manager stood staring with her mouth gaped open. Not once did anyone acknowledge that he should have sent me to customer service or try to help me find the product. I need to contact the supplier and tell them about this experience. Apparently, Home Depot does not want to sell this product!
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Patrick L
As a previous Menards employee I felt like a traitor shopping at HD, but....I just liked it better. Maybe it was the color orange because it certainly was not for the customer service. The past month I have been completing several large projects and using additional services like delivery, custom ordering and other services I have not used before. My experience has been just plain bad. I have gone in to do simple stuff like place an order for will-call and the associate has been awful at setting stuff up. They are confused and instead of asking for help, they spend a HOUR trying stuff to the point where I am so frustrated I swear I will never return. I had late and missing deliveries, wrong names on orders, missing parts, people tell me they do not have a way to track special orders, ect. Also, the sales floor never has enough people to help when I have a question, even when it is dead inside. Once this project is done I am going back to Menards for life.
AL
Alan KRUTSCH
Im on my third trip to buy a screen door. First trip I needed to order a measurement. Returned the second time and they couldnt find the measurement. Now Ive waited 20 minutes to talk to someone to see if they have the measurement in the system. There is one person on duty in doors and windows helping a couple with what looks to be a complex order. No one else in the store can help me apparently, except for one guy who went to dinner. The fellow that is working in this department is nice enough. This is a management issue. To the store GM: you may have your labor costs under control but you are torturing your customers. Disorganized and understaffed, Home Depot never fails to dissapoint. After this I hope Im cured of this mediocrity.
TH
The Wanderer
Home depots are hit and miss. Theres a couple decent employees but most of them act like theyre doing you a favor if you ask them anything. The 5 star reviews are paid for, or falsified by some means. Theyre all the exact same verbiage. Theyve got to be fake. On a side note. Im really sick of seeing the pro parking area littered with d bags in audis, Mercedes, bmws etc that very clearly do not do construction for a living and simply think they deserve front row parking. Im having to go out to the parking lot with a cart full of drywall, buckets of mud, paint or whatever else I have to get and they just get front row parking for their little bag of diy nonsense. If youre in a sedan, go park somewhere else.