Menards

Reviews 5

AP

April Monigold

Exceptionally poor resolution to customer complaints, and no follow up by management staff of promised returned calls. We purchased a Maytag washer and dryer from the Oakdale Menards last month. The washer was in stock, and we brought it home that day. The gas dryer was not in stock, and needed to special ordered. The estimated delivery date was July 4. On June 28th we received an email stating that our dryer had been delivered to the store and that we should wait for a phone call when it was unloaded. We received no phone call over the next day, so we called and were told that it was indeed in the store and we could pick it up. When we arrived at the store, and after 45 minutes, the sales associate informed us that he couldnt find it and speculated that the truck had not been unloaded yet. He informed us that they would call when it was unloaded. Two days later, we called again to see if had been unloaded, and we were told by a different person that the dryer was not there and speculated that the associate in charge of checking in the delivery had made a mistake, and hadnt physically looked to make sure that everything that was supposed to be there was there. He apologized and promised to look into the delivery date and call us. Two more days passed and we again called, this time to be informed by a manager that the dryer had come in damaged and had needed to be returned. He said that he did not know where the dryer was in the return process, but that he would look into it and call us back. He also never called back. Two days later, we sent an email to Menards on their corporate home page detailing the lack of response or information regarding our order, our frustration at the situation, and asking for clarification because we had received conflicting stories from every individual that we had talked to. We received a three sentence reply stating that they were sorry and they would look into the status of our order. We have not heard back from anyone yet. I generally do not have a negative thing to say about Menards. We purchase most of our tools, home improvement, lawn and gardening supplies from the Oakdale store. I am beginning to question whether or not to continue frequenting this business when they cannot be bothered to return a single phone call. I would not have an issue if anyone of the associates or members of the management team had followed up with us at any point within the last couple of weeks. As it stands now, I will certainly not purchase any other appliances there, especially if they need to be special ordered.

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LA

Laura Frego

Wow. Had a horrible experience. Went shoping for supplies for putting gutters on my home and garage as it doesnt have any and loaded up a large cart of everything i needed. All i needed left was a ladder (just bought the old home and didnt have one yet). When i asked one of your employees for help (an elderly gentleman in the back by the doors and locks with glasses and sandy short hair) he looked at me, proceeded to ignore me for a moment by looking at something and writing it down before even acknowledging me, only then to scold me repeatedly (repeatedly!!) for pushing such a large cart around and told me to take the cart back up to the front and leave it there to come all the way across the store again to get the ladder. Mind you i was very curtious to my fellow customers by letting anyone pass before me and making sure i wasnt blocking anything and taking care not to knock into anything. I still obliged your employee by taking the cart back to the front and left it while i retreaved the ladder but his rudeness to me honestly made me tempted to leave my 600+ worth of purchaces there and leave to go to home depot. Decided against it as im sure one of the other employees other then the rude man would have had to put it away and i had everything i needed already. At least the cashier was poliet and helpful enough when checking out. However when i requested help loading everything into my vehicle no one showed up to help me. In fact another curtious customer went out og her way to help me instead. Overall your staff needs serious classes in customer service. Ill probably not be back to this store.

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CJ

CJ Barrera

So disappointed. Weve spent thousands of dollars building our new home with Menards and we have quite a few thousand more to go. Weve always went there first. The last round we purchased retaining wall block for our landscaping. We ordered so much we had it delivered. When we started building our wall we noticed cracks in each and every one of the blocks. Anyone that knows anything about building a retaining wall knows that this will cause the wall to weaken fast.....especially after a hard winter. So we called thinking they would of course take care of us as we have always been good to them. They basically told us that there was nothing they would do....that we should seal the blocks if we were worried. You should not have to seal each and every block when you purchase retaining wall block. Our neighbor used to work stone for many, many years. He stopped over as well and looked at the block to make sure we werent just being picky. He agreed as well, and thought the way Menards handled was also very poor. Its very unfortunate as we have many plans yet to finish. So disappointed that a company as large as Menards doesnt stand by their product or their customers.

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10

102ibu

Id rate it fewer than one star if I could. Dont go here (Oakdale MN) if you need help or have a question. Most associates will make you feel like a burden. Today I tried to return some items, but was behind a contractor who was returning a very large quantity of items. Only one associate working returns. I asked if she could ask someone to come help with the growing line of 6+ other customers and she replied, "No, we are extremely busy today" they do not care...period. Their "rebates" are a crock of BS. You get a voucher good only at Menards to buy more of their cheap crap. And if you return something with no receipt- they only give you store credit for the lowest price that item had in the last X months, so basically less than you paid for it. Which seems unethical at best; shady and potentially illegal at worst. If you can, shop anywhere but Menards.

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SO

someguy uhhu

The store has been in decline for several years, as I bet most Menards are. They are trying to move to a "big box" setup and hire no one with knowledge about anything. Their wood is always warped and/or wet. Stud quality studs means they should be straight right?....not the case. I dont ask anyone anything at this store any longer. Im better off searching myself as no one seems to know any details. If you need a hammer, they might know where it is. If you need a specialty tool or accessory good luck. Home Depot isnt any better. Should we accept this? NO! But do they care? NO! Best to do your own research before stepping foot in their stores.

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