Kay Jewelers

Category:	Jewelry Store
Address:	12535 Wayzata Blvd, Minnetonka, MN 55305, USA
Phone:	+1 952-593-1000
Site:	stores.kay.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 8

Reviews 8

Lynn Sanford

My fiancée bought my engagement ring from Kay Jewelers online last spring, 2016. I had been looking for a wedding band to go with it and happened to go into a different jewelry store where she cleaned it and checked the setting. She told me I had a missing diamond and two loose stones. So, we took it to Kay, at Ridgedale, where they said theyd need to send it in for repairs. They did honor the diamond guarantee and this would be done at no additional cost to us. I was told it would take about a month. When that month was up we heard from them letting us know that the ring wasnt fixable and would need to be replaced with a brand new ring. So, more waiting time as well. Lets talk about this, my fiancee was sold a ring that was in such bad shape that it couldnt even be repaired??!! So, finally heard that the replacement had arrived at the store but would now need to be sent in to be sized. So, 6+ weeks after bringing it in, I finally was able to get my ring back. It looked great and we were very pleased, especially with the service from Danny at the Ridgedale location. He appraised a different ring of mine and I ended up trading it in for a wedding band from them as well. That was yesterday, 4/11/17. This morning, less than 24 hours after picking up my ring, a diamond fell out of part of the setting! Somehow my coworker was able to find it so I do still have the diamond. However, what the heck??? A "brand new" replacement ring... lost a diamond within 24 hours of picking it up? I dont have a problem with the store itself. We enjoy working with Danny and hes been very helpful. However, Kay Jewelers in general, their quality control and the products they sell are extremely questionable in my opinion. This story is to be continued. I will be calling the store when they open today to see what they can do for me now. My wedding is less than 6 weeks away. Im afraid its a just a poorly designed setting and they sold him the first ring originally knowing that. The one we started with couldnt even be repaired!!! Lets see what theyll do to accommodate me and my fiancée... and in time for me to have a ring for my wedding day. Im even more nervous especially since I ALSO bought a wedding band from them.

Jessica Garver

I have now been sitting in the store for 20 minutes even just waiting for someone to acknowledge my presence. Not a single, "hello" "well be right with you". Im pretty sure its company policy to at least acknowledge your customers even if its busy. There are two associates and both are busy with customers but I havent even gotten eye contact with either associate. I have had nothing but problems with Kay lately and the decline in customer service is convincing me to take my business elsewhere. I am so disappointed that I am stuck with this company for the lifetime of my ring or until I can possibly get a different ring. At least from now on I know not to come to this location in particular.

Michael Weinberg

Was just at the Ridgedale location and left pretty disgusted. This was the third time in less than 6 months that Ive had to bring my necklace in for repair. The service manager had several excuses for why it is breaking but was unwilling to replace it - he insists on forcing me to send it off for repair again. It is incredibly inconvenient to have to drive back and forth to the mall and have to leave it with them for close to a month before I have to go back and pick it up, only for it to break again. We wont be purchasing anything from Kays anymore. Their stuff is junk.

James Cody

Manager John is a terrible manager. Bought a ring that kept breaking after a day or two. Blamed my girlfriend for how she wears it and was incredibly rude to me. Said he ordered a new ring after the third time it was broke and that it would be in in 10 days. 3 weeks later I called to check on the status of the ring and he never ordered it. Do NOT go to this store especially this location.

Madalynn Gerold

Brit and Colin were extremely helpful and kind during a lengthy exchange process. They made me feel important, and Im eager to return for my next purchase.

Kellie Homan

They were really helpful when I came into get help with broken chain for my necklace today! Great customer service!

Victor Shevchuk

Love this place! Must visit for everyone!

Alison Lancashire

Great customer service!