Category: | Cell Phone Store |
Address: | 7531 France Ave S, Edina, MN 55435, USA |
Phone: | +1 952-956-9600 |
Site: | storelocator.sprint.com |
Rating: | 3.2 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
D.
D. Cole
I went into the store Saturday 3/5 to have my phone the galaxy s6 64g serviced. It had malfunctioned and would not turn back on. The screen was completely black and the light that had been flashed stopped. I explained what happened to the a rep at the initial service desk and my phone was recommended go back to the tech specialists. I was told that my phone would need to spend an hour and a half with them and that they would charge the phone first to see if it would turn on if that did not work they would would proceed with opening up the phone and taking the necessary next steps. I waited for 30 minutes the phone was charging so i left and went on with my day. When I returned to the store I was told that the phone actually did not charge at all and that and that the inside components were fried, the phone was completely dead unable to work at all. I was told that the tech took the phone completely apart to try and repair it but was unsuccessful in repairing it or turning it back on. I was told i would need to replace it and that it would take until wednesday 3/9 to receive it. I received the replacement today Thursday 3/10, the day I am writing this review for some reason I decided to plug in the seemingly inoperable phone to the charger I had at work, (this charger is the original charger I got when I purchased the phone,same one I have always used).To my astonishment the phone began to charge and turned on without any problems. I am floored as I have spent 5 full days without an operable phone being told that there was absolutely nothing that could be done to fix this phone. I called the store and tried to secure some answers and was not given any. I highly doubt that any work was actually done on the phone, I find this to be incredibly lazy and irresponsible on behalf of the employees at this store, especially that manager that came to me to report the news of the phone. I will be filing a formal complaint with Sprint as this was one of numerous times that i have experienced extremely disatisfying customer service at this store.
CH
Chelsea Ready
Ive been a Sprint customer for 15 + years. I honestly can not tell you why... Every time we need help with an upgrade, repair, or just customer service in general its hit or miss on whether we are considered valued customers. I havent had to have my iPhone 6 fixed for service or damage in the 2+ years Ive owned it, until today. The phone has a major battery issue. Well I found out today that for the last 2+ years Ive had this phone, I have NOT had insurance. Looking back at my account over 15 years this would be the FIRST phone that I did not add insurance to. It is also the most expensive phone Ive purchased at $320+ . Doesnt make sense. When I upgraded my account back in 2014 it was a month long process. I went in on 10/27/2014 to upgrade but the upgrade was not complete until 11/22/2014 because of numerous issues with Sprint staff & systems. Add another issue to that...they either didnt transfer the insurance that was active on my account or they just deleted it. My only option today, is to pay $300+ to have insurance put on my phone now, pay for a new battery, or buy a new phone. A person may question why I never noticed my bill not showing I had insurance... Well, for the last 6+ years my bill has not changed except for a few dollars here and there due to taxes. Sprint you are a disappointment again. The staff at this store are mostly friendly. But after this HUGE mistake (on top of the month long issues in 2014), I question how well they are trained to provide quality customer service, and proper care of customer accounts. This store has the ability to fix their mistake. They also have the ability to value me as a customer of 15 years and pause to simply apologize for the inconvenience and lack of support. If you are looking for trained customer service, quality care, and reliable account maintenance, this is not a Sprint store location I would recommend.
BR
bri frank
My two week old LG G4 started to have issues and got to the point of where it wouldnt even turn on. I went to multiple different sprint locations. Apple Valley MN and Ft. Meyers FL pretty much left me high and dry knowing the situation and knowing I needed my phone for work purposes. I sat on the phone with Customer service for 4 1/2 hours and then said that a phone would be expedited to me within a 3 day period before I leave town for work, which never happened! I was ready to just cancel all of our sprint services. After being Sprint Customers for almost 5 year, you would think they would help you in a proper way and make sure you are taken care of. Once again i ended up on the phone with customer service and waited 2 hours just to speak to a supervisor. Finally a lady called different locations and send me to this sprint. She gave me wrong information and when i got there they didnt even have the phone like she said. I am furious by this point. When one of the guys was going to basically send me off saying "sorry, its our policy for inventory," a Sprint employee Bryan Hawkinson offered to help in any way and take care of the situation. He not only figured the problem out that I have been battling for over a week with sprint, he went above and beyond to make sure I left satisfied and a properly working phone. I have never had a worse experience but just because this one amazing Sprint employee, I am now staying with sprint and will only visit this store. Thank you for everything and all the help Bryan!!!!! You dont know how much you helped out!
MI
Mike Boardley
#Terrible. Questionable sales tactics. Was told I must get the "FREE" tablet in order to get special pricing on a plan that would save me money. The "FREE" tablet was actually leased and the cost of that lease was rolled into the cost of the plan and required a data plan. I was told none of this. I was simply given the tablet. I called Sprints customer support a few days after leaving the store, they told me I did NOT NEED the tablet to get the special pricing. Plus they told me that the store should return the tablet without any restocking fees or cost because the store mis-represented what they sold me. I returned to the Sprint store and called Sprints customer service so they could tell the sales guy what they told me. The Sprint store sales guy actually argued with the Sprints customer servicer person over the phone. He would not return the tablet without charging me a $75 restocking fee. Sprints customer service told me they would send me a return packet and I could return it that way without being charged a restocking fee. After I got off the phone I left the store. Sprints phone customer service was excellent and extremely helpful. This store was the complete opposite. #StayAway
RY
Ryan Shirk
Frustrated, I have a phone that is less than a month old yet more than 14 days old which is sprints warranty period. 14 DAYS! REALLY?!?! So, my new phone had an update issue where my phone will no longer turn on. Basically, the store gave me the manufacturers customer service number and agreed with me that the phone wont turn on. I asked if there was a phone I could use and their response was any phone except the new samsungs. Well I guess I was suppose to choose a floor model? (He should of gotten me one at that point). Then I was wondering what sort of services they offered. My understanding is they are a corporate store that does repairs. Well not after 14 days. They will not cancel an added on service such as getting rid of a tablet line. (Asked about that to). Thats something you have to call about. They will not take a payment unless its a sale of service. (You cant pay your bill there). I left the store with a number and that was it. Im probably going to cancel my whole 2 year contract.