Hamilton Harley-Davidson

Category:	Motorcycle Dealer
Address:	68951 White School Rd, Sturgis, MI 49091, USA
Phone:	+1 269-651-3424
Site:	hamiltonhd.com
Rating:	4.2
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–3PM Closed

Location

Photos 100

Reviews 20

jason rainey

It took me a while to finally write a review but finally doing after getting my bike to run as it should. Eager for the sale but poor after sales experience This dealer was as nice as could be when I was in there ordering my 2015 CVO Limited. I was trying to decide which dealer to order from, they provided $2500 in-store gift card for any upgrades. Ordered from Tommy Hamilton the owner who claims to have the best after sales experience deliverey to customers. Heres the deal. 1st off told him I will not take delivery until after all of the winter road salt has been washed away. #2 Putting the $2500.00 towards Rinehart True Duals and 4" mufflers, Power Commander V and a proper dyno tune for best performance + LED turn signals. $2500.00 would cover all parts and labor. Gave him $5000 cash and all was good while waiting for the new bike to arrive. Late February I get a call that the bike came in. They prepped the bike, installed the Rinehart Exhaust system, Power Commander V and LED turn signals. Once that was done, I went down to inspect the bike and paid the balance in full. He said its ready to roll and to take it home. I reminded him that I was not taking it until the road salt is off the roads. He said we cant keep it here forever you know. Told him I will pick it up as soon as the salt is gone or he is welcome to deliver it in one of his enclosed trailers. Said no. To far away at approx 85 miles. He became rude and persistent that I need to get the purchased bike out of his shop because it was taking up room. At that time I also reminded him that I was not dyno tuned as promised either because the dyno was packed in the back of the shop and covered from a recent expansion. Bottom line is the bad experience started with him pushing me to remove the bike while the roads were still crusted with salt. Then to find out it was never dyno tuned and they just installed a canned map that wasnt even matched for my bike and exhaust system. Bike never ran right until I removed the Rineharts and Power Commander and installed Fullsacs and TTS Tuner with the right tune. As far as I can see, I did my part by paying a sizable payment when ordering and paying it off as it arrived and not asking him to carry the price until I can actually ride it away. I will never walk through their doors again for any reason.

DeWayne Bontrager

Brought in a wrecked bike. They said no problem, but it didnt turn out that way. It took 2 months longer and $1,000 more than estimated, and I didnt get what I asked for. I wanted two things changed, a fairing and quieter exhaust, which I was willing to pay for. I got charged $600 over the estimate for the fairing and they put on a louder exhaust without asking. They finally finished in the middle of winter, couldnt test ride it, and said bring it back in the spring if anything was wrong. I did, 4 times. Got an oil leak fixed for $75 over the estimate and no satisfaction on the exhaust. The owner even lied and said they had quiet baffles ordered and on the way, then the parts guy shrugged and said they arent made. They could have traded pipes, broke even, and had me back as a regular customer. Instead the owner blew me off. Never going back and telling my biking buddies to steer clear.

Mike Neeley

My late Mrs. bought me a 1999 Classic for Christmas of 2011. This would be the first motorcycle I would own since 1974. After unintentionally modifying it, heavily, three months later, they ordered me a new 2012 from the factory. Hamilton has done all of my service, provided all of my parts (if available through Harley or one of Hamiltons parts vendors), provided seminars, clothing and a place to drop into from time to time as an extended family. I trust this organization to the point that I recently purchased a 1999 Dyna Convertible sight unseen based solely on their description of the bike and its associated riding experience. On the extremely rare event of a problem, warranty issue, or more rarely, a problem with service or sales, Hamilton has handled the issue quickly, professionally and courteously. The below ink still in progress.

Dennis Scott

Tommy was outstanding to deal with. The customer service is great. I like the family atmosphere. Makes me feel right at home. Ill buy all my bikes there. Update: Shes a week old today. Got in for the 1000 service (1342 actual) but whos counting right? My service manager Tom at Hamilton Harley Davidson in Sturgis suggested RCXhaust for my bike. WOW! Sounds deep and throaty. Props to Tom. Thanks man.

Marie Smith

I wouldnt recommend purchasing a bike from this dealership, especially during off season. We bought a used bike, which they indicated had been through service and was in great shape. Weve only owned the bikes a few months and have already put in $2000+ in repairs and now the bike is making another noise in the motor. Wont be back and definitely wont recommend. Bought a lemon!

Jeremy w

Steve and Tommy were both very helpful and wouldnt stop trying to get me financed for the bike i wanted until I got it! They both went above and beyond, and I would absolutely recommend to anyone that wants a bike to stop in and talk to them! Thanks again!

Tim Yoder

Great shop, with great people in it. Always have been treated with respect and like family... even if your just kicking tires or buying something small. They make sure your taken care of and all your questions are answered.

Tamara M Smith

We like it. Nice 57 mile ride from the house. Nice location. But today...noone asked if we needed help. Is it self serve? We always love the clothes. Small but nice establishment.

James Williams

Freedom ride was awesome, got to make memories with my son. Customer service was excellent even though I was only there for the free ride.Thank you.

joel bailey

Very friendly people Tommy had me on my new bike in about hour so I still had time to do some riding the same day great place great people

mary easterday

Beautiful store with very friendly staff!! Thank you Tommy for always going above and beyond for my husband and I with the Freedom Bike!!

mccrea1992

This store and store employees are passionate about knowing their products. Great selection of bikes, but also Harley-Davidson gifts!

Jarret S

Sad, drove over a hour to check out a couple of bikes. No greeting for several minutes. Salesperson wasnt very knowledgeable.

Monica Buzas

Please review your website hours of operation are often incorrect and when call get a message that voice mail box is full ..