Genesis Cadillac

Category:	Car Dealer
Address:	19900 E 9 Mile Rd, St Clair Shores, MI 48080, USA
Phone:	+1 586-772-8200
Site:	genesiscadillac.com
Rating:	4.6
Working:	8:30AM–8PM 8:30AM–6PM 8:30AM–6PM 8:30AM–8PM 8:30AM–6PM 9AM–1PM Closed

Location

Photos 89

Reviews 34

Ann Marie Maykowski

Yay for the team at Genesis Cadillac, especially Dave Frazier!!! I just bought my 3rd Cadillac (2nd from Dave) from this dealership as well as several years of visits to their service department for maintenance. Always nothing but the best customer service from this group. Easy to make appointments and theyve respectful of my time. They make the whole car buying and servicing experience SO easy. I love that this dealership is family owned. That makes a difference to me, supporting my local community instead of some big corporation thats headquartered elsewhere. If youre in the market for a Cadillac and you like great customer service, get to Genesis and see Dave!

Allen Eubanks

First off Ken is a awful manager and has no idea how customer service works. Make Wendy your manager and ill gladly give you guys a shot at my cars again. I had the same issue with my deville for about 9 months and i had this place work on my car like 5 different times and they just basically took my money without fixing the problem. I take it to 1 side mechanic and he fixed it in the first attempt. So pretty much your manager sucks, your mechanics suck even worse, and your front desk people are fantastic.

P PM

Outstanding in every way. I usually dont take time to fill these things out, but I was really impressed with my Cadillac service visit. Pleasant staff from service adviser Ronnie right to thru to cashier- all friendly. Great repair work and they even filled a low tire without me even asking AND washed my car for me at no extra charge! No high pressure to purchase additional service or parts. Good complimentary coffee and clean waiting lounge area, too. I highly recommend- AAA+++

Jennifer Soberal

This is my first time ever doing a review but I had to make sure I gave one because the experience I have had dealing with Genesis Cadillac has been the best experience ever and when I am ready to commit to a new Escalade and trade in my current one this will defiantly be where I go. Highly recommend this dealership to everyone whether its for a simple oil change repairs etc. to purchasing a vehicle this is your go to place!!!

Orba Underwood

Ive leased my last 8 Cadillacs from Don Gooley and will continue to do so.. I find the employees there are exceptional with a service department that is just excellent. I had occasion to deal with Marie this month and found her to be her normal friendly, helpful self who goes out of her way to make sure everything is completed in a timely, workman like manner. She is the type of employee every business would love to have.

Bluestone Aerial

It is truly one of the best experiences you can have when you buy or lease at vehicle from Don Gooley Cadillac. A very knowledgeable staff that Mr. Gooley has assembled there in Saint Clair Shores. From the moment I walked into the dealership to the time I drove off the lot I was so very please and elated with every aspect of his team! Thanks again Don and Joan! I am a customer for life!!!!

Lisa Hosler

My 2015 Escalade is the absolute worst vehicle I have ever owned. Needless to say I have spent a lot of time in service. Wendy made that experience so much easier. How could management let her leave?? Update: 7-5-2017 I was once again in service with my vehicle today, although I do not remember her name, the woman who helped me was excellent and was very helpful. Very much appreciated.

Chauntee Fleming

Wonderful establishment with great leadership! You will feel an ease of process with shopping and closing. Ive had my SRX one year now and sadly enough I can say the Collision Shop is #TopNotch. Readers put your mind at ease and know your luxury vehicle is receiving high level service all around. Love you guys and gals, I cant wait for my next purchase.

C E

Just left the old Gooley Cadillac, Now GENESIS CADILLAC Great service, above and beyond my expectations. New owners appear to have kept the excellent staff that Gooley had. My service advisor Wendy gives GENESIS CADILLAC her best, as do all their team. Nice to see this kind of service in this day of less service. Makes you feel good to buy AMERICAN!

Angela Noel

Dave Frazier exceeds expectations for his customers. He stands by his word! He does not forget about you after the sale. He will definitely be my car salesman for life unless he retires.... lol Thanks so much Dave! You made my hour and half drive to purchase a vehicle well worth it.

Janel Stone

The best Cadillac Dealership in Michigan. Hands Down. From the vehicle selection, friendly and knowledgeable sales staff to the amazing service department. I have been a loyal client for the last 8 years and I never see that changing. When you find something that good, stick with it!

Steven Ford

Great service that exceeded my expectations! Mr. Failla could not have made this experience any easier. The care and consideration for my time was very much appreciated. The delivery of my new car to my location could not have made this a more pleasant experience. Great job!!

scott bollitier

Brian and the entire staff treated us like family during the purchase of our new Cadillac. They went above and beyond to get the deal done. I would highly recommend Genesis Cadillac to any of my family or friends. Customers for life!

Steptron Technologies

I have worked with Ron to lease a Cadillac in the past. Like always, he is very professional and responsive. He was able to quickly locate the exact vehicle I wanted to lease. It has been a pleasure working with him again!

David Lynn

First class dealership! Awesome staff - does everything they can to make their customers happy. We purchased a used car from Steve and would gladly purchase another vehicle from them.

RODNEY POGUE

Thinking about it getting a Cadillac closes dealer near Grosse Pointe. Will check other prices to at other Cadillac dealers cause they like to charge extra around the suburbs

Christie Hare

Excellent service, excellent deal makers. I even had the owner washing and waxing my car. I highly recommend they will do what it takes to get you in a caddy!!!!

He Xuzhi

This is a good dealer. When I went to change oil, they told me I could change oil for free until the oil life is until the oil life is 30% below lol.

Darcel Rogan

FAST & FRIENDLY. MY FIRST TIME LEASING A CADILLAC AND I AM 100% SATISFIED. MY SALES REP. JOAN IS THE BOMB :) THANKS FOR THE EXPERIENCE.

Robert Kowalski

Wayne Koehler and the repair group have been great so far! I have no reservation that all will be made appropriate.

Tanzy Tarleton

Always great service. Im closer to another dealership but I travel to this one just for their business.

BRIAN CARROLL

They treat you like family. Believe me. What a difference from the previous owners

Terra Lafferty

Excellent customer service I love my new vehicle wonderful experience