CVS

Reviews 10

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Lillian Song

My elderly parents walked into the Minute Clinic at 30930 Southfield Road, Michigan (At corner of 13 Mile & Southfield) at 7:15pm on a Monday night. They were refused service because JESSICA GOETZ, NP, was upset with CVS Corporate and decided she was more important than the customer, as well as her anger frustration at CVS. Here is the breakdown: 1) CVS recording says hours of its Minute Clinic’s operation and registration to be done 15 mins prior to closing time. 2) My elderly parents rushed out to make it on-time to this particular Minute Clinic. 3) I called this CVS and spoke with a general associate. She was courteous but seemed uncertain about the Minute Clinics closing time and registration requirements. She was told by someone in the background that their location closes at 7 pm. I said the recording indicates 7:30pm as closing time and to please verify. The associate says if that is what the recording says, that it must be true. 4) My parents called me while they were inside CVS. They were 45 seconds late from the 7:15pm registration deadline. How long could the medical visit last? Well, it’s a minute clinic: patients are generally in and out in minutes. I asked the Minute Clinics staff, by phone, if she will see them. But she declined. She said the reason she will not see patients after 7pm (although it closes at 7:30pm) is because: a] she gets “frustrated because" she has to close the cash register, b] cash out the register, c] take out the trash, d] and can’t do all of that that and get out by 7:30 if she has to see people after 7pm, e] and that she had informed CVS Corporate that her desired hours need to match CVS policies and that CVS Corporate had not “done anything about that”. I reminded Jessica Goetz about the Minute Clinic’s policy regardless of her personal frustration, as stated on the recording. I asked her two times, “so, you have a problem with CVS and their rules and as a result you want my elderly parents to turn around and go back home, even though medical assistance is needed, right?” And the answer, both times, was “Yes!” To be honest, if the Minute Clinic staff, Jessica Goetz, begrudgingly agreed to see my parents, I would not have felt comfortable dealing with a frustrated medical personnel whose mind was set on leaving at 7:30 on the dot. Jessica Goetz, a nurse practitioner, a staff at CVS Minute Clinic at 30930 Southfield Road, had no problem dishing out her personal issues with the company she works for but definitely had a problem with patients walking in to walk-in clinic. I would not have elected to write negative reviews on a public website; however, I could not find a link to local/regional/district representative of CVS or Minute Clinic. If CVS is content with hiring proudly disrespectful personalities, should I bother writing a review, such as this? The answer is yes – because – any persons, especially elderly patients, walking into this clinic’s atmosphere and attitude for medical assistance, is very concerning.

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LiAnna D. Harris

My most recent experience with this location was pretty good!! I live in the area so I come often. I went to the pharmacy (had to wait on my meds due to pain), it was busy but the staff was helpful and attentative, although some of the customers were "trying", one lady clearly saw that it was 1 line but still proceeded to go to the empty window in front of another lady and they serviced her without even letting her know that there was only 1 line. I did not like this at all, however because this situation did not concern me I remained silent. Overall this pharmacy is hit and miss, they have really good days and some days that sucks, but most of the time youll be pleased.

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lindsay nehra

Whats the deal with grumpy, rude pharmacists? There is no one nice at this location. I know the pharmaceutical industry is the biggest but the little people working on the front lines could at least try to be nice. Walgreens is not any better. And people wonder why consumers turn to the Internet for everything....because it sucks to actually deal with humans directly.

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FA

Fanie Pieterse

Terribly rude pharmacy staff. Two hour in store wait for Motrin.

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KE

Kemper Hoglund

Extremely slow. Also claims to be open 24 hours but is not.

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Trey Smith

Terrible wait times slow pharmacy.

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ME

Meaghan Markiewicz

Friendly and helpful staff!

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Kelly Freathy

Slowest pharmacy ever

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EV

Evan Weber

Always busy

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JA

Jamed Reed

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