Staples

Category:	Office Supply Store
Address:	1950 S Rochester Rd, Rochester Hills, MI 48306, USA
Phone:	+1 248-651-7160
Site:	storelocator.staples.com
Rating:	3.6
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 22

Reviews 16

Bobby Blazevski

I ordered something online for in-store pick up and the order was pending for about two days and I never got a confirmation so I talked to the manager Matt Lemanski and he told me that four of my five items were in stock which were all the same item. He would not honor me at the online price that I had the confirmation number for and he just handled that very poorly as corporate direct when I tried contacting them also was very poor. Whether it was a employee error on price or not you should still accommodate the customer to make the situation better or do something and replace for the customer for their frustration and Matt did not care and neither did corporate. I never shop at Staples nor will I ever because I can get way better customer service and way cheaper prices on eBay and Amazon for my office needs. This place is not worth it.

Dr. Bruce Meyers

Disappointed. Havent been in the store for awhile. Stock and selection good, better than last time. Bathroom was atrocious. I actually walked out of the bathroom and didnt go. Ive been in restrooms from India, China, including rural, Tibet, etc so I can handle most anything but this was bad. Checking out with my rewards account produced price errors. Said I had exceeded the 5 limit yet this was my only time there in months and I had four of the sale items. After I left I found another pricing error. Im not impressed. When asked if anyone helped me the answer is a definite no. Three employees including one I think was manager walked by as I was trying to get someone s attention. Add this to the two orders of two cases of paper over the last year that I didnt receive the rebates, its time to avoid Staples in general.

Crystal Willie

Terrible customer service 4 of 4 visits. This is my 4th visit and my last at this store. Today, I asked for assistance. The young man told me to wait at my location. 10 minutes later, I go the front and see the same employee talking to another employee at the print station. He asks "What was it you needed? Can you describe it again. Will drive past this one to the one near my office.

Jen Barnes

One stop shop for all school supplies!! Super deals and was surprised to see they were still pretty stocked on all things needed! Also had all of the supplies I was looking for in one area... I was a happy camper! Got everything on the list for less than $100

Sam Polina

An amazing place! love the customer service the employees had! they were very helpful, especially the copy center, team member Sarah was very helpful, she helped me out a lot just over the phone and i got my business done in seconds in my busy schedule!

Markus Mueller

No hello or good bye. In the test isle for BT speakers only half of them work. I asked about it, but was told that half of them are broken. I asked for another item. Instead of getting to go there they just tell you the isle.

Yvonne Harris

The store is in a nice location. I buy my ink and office supplies here. However be careful ordering on line it could prove to be very frustrating.

L Ki

Have called half a dozen times throughout the day today...no one has answered the phone. Its a little frustrating.

Elizabeth Sanders

I found what I was looking for and the staff was knowledgeable about their products. Clean store as well.

M Al-Omari

Staff was vwry helpful. They made sure I was attended to and provided money saving recommendations.

KB MILLER

Little pricy but its staples they are like the radio shack of office supplies lol

Douglas Mutart

Staff is worthless. Never have advertised items in stock.