iGeek Repair Center

Category:	Electronics Repair Shop
Address:	445 Elizabeth Lake Rd, Pontiac, MI 48341, USA
Phone:	+1 248-499-9780
Site:	igeekrepaircenter.com
Rating:	4.3
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–5PM

Location

Photos 32

Reviews 7

Michael Soave

Took my LG G2 there for repair. They did an alright job on the actual phone repair. However they told me the repair would take 2-3 days when I dropped the phone off, but I didnt get my phone back for almost two weeks. If it were just a simple delay in getting the part and I wasnt intentionally misled they would not be getting a bad review. And they didnt fully put the case back together around the plug so I had to snap it back in place to charge it. Bottom line is I wouldnt take anything to these guys for repair unless they have everything in stock and can fix it on the spot. Read on for the long version. I called them the on 1/2/14 and gave me an estimate for the repair. The posted store hours are 10AM - 7PM. I got there at 10:10 AM Friday 1/3/14 and they were not open. I called and left a message, when they finally got there and opened it was after 10:30 (now I was late for work). I dropped my phone off on paid in advance for the repair. They told me the part wasnt in stock, but I should have my phone back in 2-3 days. They said they counted Saturday for shipping so I should have my phone back no later than Tuesday 1/7. On Wednesday morning I hadnt heard from them so I called and told me the part was on back order (I have no idea why they didnt call and tell me this Friday when they ordered the part), but it should only be a day or two extra and they will call me back withing an hour when they find out the exact availability. Several hours later they called back and they tell me they have no idea when it will ship. When I asked for a refund and my phone back they said I could come get the phone, but would not get any refund because the contract says they are not responsible for shipping delays. I found the contract that night and it does say they are not responsible for shipping delays, but if the part isnt available I am entitled to a refund. I called back Thursday morning and they tell me the part has shipped and gave me a tracking number, that was processed the day before, after they told me about their no refund policy. The part didnt actually ship until the following day. They processed the tracking label so they could say it was a shipping delay, so if I came and got my phone back I couldnt get a refund. I was keeping an eye on the tracking and on 1/13 it arrived at the local sorting facility, but I wasnt sure if the part was delivered that day. I called and they told me they will have the part and my phone will be done for sure the next day. The part was delivered on 1/14. I called, but they didnt call back so I went to the store a few minutes before they closed. My phone wasnt ready. They said it was delivered to their other location, but he should have the part in a few hours. I wasnt going to wait around so I went back on 1/15 and got my phone. They did give me a $10 refund for all my trouble, but that wouldnt have been necessary if they had been straight with me up front.

Anton Heghs

Got my Samsung Galaxy S3, just wanted to come by and show some love to you guys. Saved my day and gave me great service! For the customers.. whats goin on guys my name is anton, I took my samsung galaxy s3 into this place in mid january, had a cracked screen the guy told me it would be like $150 to fix & he had me in & out in like 30 minutes on top of that they gave my a warranty which was real cool. I drive by here all the time for work so I noticed it this month & I gotta say Im happy as hell they are there now. Also, I did a repair on my laptop they said they had to order the part which was cool cause you know you cant expect them to have everything in stock. But yea they had it done in about 4 days which wasnt bad at all, just wanted to show some love guys! THANK YOU so much :) - Youre friend Anton

Matthew Wood

This place replaced my phone screen on my iPhone after that the battery wouldnt hold a change phone keeps getting hot like it wants to overheat and the screen by the home button cracked after pushing it paid almost 100 dollars and they knew the battery wouldnt hold a change after took it back after a 1/12 week when the screen cracked they would do nothing for me and pretty much made it seem like it was my fault will be telling everyone I know at work and around me to never go here waste of money the kid working was very friendly but he nor the owner were very helpful and wouldnt help me in anyway I see about A couple hundred people a day will be letting them know thanks I geek phone repair shop on Elizabeth

john fisher

Visited this place this month, had an issue with my LG G2. The employee there told me that they dont have the part in stock, so I could order and wait for it to come in. I order the part and waited, I guess the part was on backorder, so I had to wait an extra day or two which wasnt a big deal, they put the new part on my phone & now it looks brand new. Have to say the service was wonderful and my phone looks great, so overall Im really happy. I tried to tip the young man working there but he told me there not allowed to accept tips, so I figured the least I could do was write this review for them. Thanks again guys.

MrsT Rhimes

Wish I could of gave 0 stars!!! Fixed my cracked screen on my PC, after a week and 1/2 of waiting I picked it up, powered it on and BLACK SCREEN (bigger problem)! I then noticed screws missing and my laptop was not put back together properly. Took it back to iGeek, had to call everyday for another week because I was getting told "itll be ready today". In the end, they did give me a refund because they couldnt fix the bigger problem THEY CREATED. So I guess the one star is for the fact I was given a refund but hell I had to use that to buy another computer cause they really messed over my laptop. iGeek SUCK!!!

Sulahmon Frazier

5 stars for all around service, PRICE, and reliability, MIKE is the guy to see I promise you. Seen him twice now for the same phone because Im clumsy but hes been able to answer every question Ive ever had before I even stepped into the store. I mustve called 12 places being the bargain hunter that I am so that speaks for itself. If iGeek were a romantic partner, theyd be the sweet caring boyfriend that treats you nice. The boyfriend that went to Jared. Do yourself a favor and save yourself the trouble of looking around for a better place. Just Go to iGeek.

Alex Ramirez

I love this place on my birthday I went here and got the IPhone 6 but my mom and brother got the 7plus we were going through issues at the time and later that day my stepdad abused my mom when she tried to call 911 he smashed her new phone like completely. Once we got out of the house we came back here and they gave my mom a discount (about 9 months ago). I have a question though how much money would it be to fix my front camera. It goes black when I try to use it I think it happend after dropping my phone on the left side where the camera is.