The Family Puppy of Fountain Walk

Category:	Pet Store
Address:	44125 W 12 Mile Rd E-121, Novi, MI 48377, USA
Phone:	+1 248-305-7008
Site:	thefamilypuppy.com
Rating:	2.8
Working:	12–9PM 12–9PM 12–9PM 12–9PM 12–9PM 10AM–9PM 12–6PM

Location

Photos 100

Reviews 16

Tonya Woods

My first time at this location. I was interested in a Shepard/ lab mix and they were all sold at my nearby location. The staff there sent me to this location. Upon arrival it took 20 min for staff to even acknowledge me. They put me in the larger room to play and socialize with the dog. I wasnt aware that once the door is closed only staff can open door it doesnt open from inside. Well five min into socializing with the dog it became very nippy and biting and pulling our pant legs. She wouldnt stop and wasnt destracted by the toys. You couldnt touch her or she nip your hand or arm. We knocked and knocked to get out of there once we couldnt get out. No staff paying attention we are trying to get away from this dog leaping up on us and nipping our arms, legs. Finally a customer got the staff and she let us out. I told her the dog is extremely nippy and not sociable. She said yeah shes teething. Well that would of been nice to know that dog is nippy. Glad my daughter is older. Staff need more training. I wont be back. And I feel sorry for the dog because she need love and socializing.

Jessica Haley

My friend and I asked to see the German Shepard. When the worker brought the dog into the larger play area, he put the dog down, locked the door from the outside and walked away. At first the dog was minding its own business not very interested in us, so we tried to get the workers attention. The dog began to bite and scratch at us. So we continued to attempt to get the workers attention, he laughed and eventually came over. He said that the dog had begun biting pretty badly last week. Which would have been good information to know before letting the dog play with people. After that happened the guy asked if we were ok and then talked about us to his coworker and was laughing. It was a terrible experience and we will NOT be coming back! We left with scratches and bite marks all over us! Ive had German shepards growing up, so I was so excited to see this pup. BAD IDEA. We are covered in bruises, and we are very unhappy with this experience.

Marisahnguah Kaye

I was looking for a puppy last fall and i came here, they all look cute when you look at them. When i asked the woman can i play with one she brought him to the closed off area where the dog was bored and ripped my sweatshirt, i dont blame the puppy he doesnt know better i asked her for a toy and she looked at me like i was crazy and put the puppy back. I was looking at the other ones in the cages and she pulled one out to take pictures of it and the puppy wouldnt look straight at her and she slapped it! I immediately left. I wont give money to someone who does things like that. I picked up a 2 yr old dog from the humane society where they really do seem to treat the animals with respect and dont go all crazy about getting a picture.

Patty Spangenburgh

We bought our puppy 6 years ago from The Family Puppy in Novi, MI. He is quite simply the best natured dog Ive even known. He was examined by our vet immediately after we purchased him. The vet was so impressed with his health condition and told us that she would purchase a puppy herself from them. Our dog (shorkie) has remained healthy since we brought him home in September of 2009. I hate that "anti-puppy mill activists" post negative reviews without any facts or personal experiences with this establishment. Please leave the reviews to those who have actually purchased a puppy from The Family Puppy. We love our little buddy, hes the best dog weve ever owned.

A Private User

Puggle looked cute in cage, then became severely aggressive with me. Had left blood all over my pants. Another dog was from puppy mill. They look cute, but are overpriced compared to reputable breeders. Some of them had conjuctivitis and others were aggressive. I now have blood stains on my clothes from that experience. Lastly they had a "purebred" beagle, I asked if it could be AKC registered and they said no, but David said they were too old to be registered. AKC RULES: Purebred Puppies come with registration paper with AKC...why dont they offer this instead of all their silly gimmicks.

lauren laila

I would like to start off by saying this place is a disgrace there worker that was working there on January 31 2016 4-5:30 was very rude and I wont stand for this, she lied about the dog being on rest and never even attempted to ask if I needed anything,she didnt even greet us when we walked in . She let everyone else play with the dogs but when it came time for them to leave , I asked for the dog and she said that he was going on rest. I constantly asked for 4 different dogs and she said they were all on rest so I say thats woman needs to be fired

Chase Zayac

If i could put zero stars i would. I do not know who in their right mind would be so sad and upset to work at a puppy place. But that is the thing the staff clearly is not in their right mind. If I was the manager and i had seen my staff be so rude and unhelpful, they would be fired on the spot. Puppies seemed very sedated which is very alarming. Smell was unbearable like you put your nose in between two ass cheeks. Do not come to this hell hole unless change comes.

Jodi Suzio

We got our Lhasa/Bichon mix from there in 2006, and she is just the best! A wonderful, healthy, good natured dog, and so good with our kids (who came after her!) Since we purchased our dog, weve had friends and family purchase dogs from this store and all have equally successful stories as ours. Its actually the only pet store I would even look at!

Keith Johnson

Overpriced in my opinion. Going there is a bit frustrating. Its really small. They have some cute puppies albeit with a lackluster selection. Be prepared for an adult or two with a kid or two and for some reason 8 of their kids friends. It was crowded and uncomfortable.

Samuel Fawaz

Selena and Annika made the experience of buying our first puppy memorable and enjoyable. They were knowledgeable, compassionate, and very patient with my wife and I. We walked out feeling comfortable and confident that we found the perfect addition to our family!

Erica Gardner

The girls working there were very rude. One of the workers would just be standing there so i said excuse me can i get some help and she looked at me and walked away and asked a white family did they need any help.

Lydia Kamel

They are very pricey puppies for no reason. I mean the girl in Toledo Said he was only $228 and here they said it ranges from $1000-&5000. The only good thing about that store is that they at least have puppies.

Azusena Melgoza

A mi me gusta este lugar porque tiene tiendas escuelas para los ninos aprendan

Chuck K

Pleasantly surprised with the quality of the puppies, and the knowledge of the staff. Lots of the initial setup of getting a puppy is taken care of including first vet visit.

K H

Cute puppies but they have a very small selection.

Leonard Treman

Go here and play with the puppies.