Pet Supplies Plus

Category:	Pet Supply Store
Address:	29493 W Seven Mile Rd, Livonia, MI 48152, USA
Phone:	+1 248-615-0039
Site:	petsuppliesplus.com
Rating:	4.3
Working:	10AM–7PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 18

Gigi Schuster

Needs better management employees dont seem happy there and instead of helping customers most the time they are socializing, and dont even know how to properly bag crickets and fish the feeder tank was horrible evertime I came in. God forbid you had a rude high school employee at register when trying to get in and out and you interupted her socializing to get her to do her job she than is rude and disrespectful to you. And talk to the manager hes the same way just inconsistency and inconsiderate towards customers unwilling to do better. Than there are those who should be promoted with great service apologizing on behalf of their rude horrible manager who should be fired or replaced he makes the work ethics awful by just seeinf how many employees act and towards customers it rubs off onto them. But as I said maybe only three employees and thats it who should be given better pay for good customer service and work ethics the three I can point out should take over and the manager there now should be knocked down to a regular employee learn value of customer service and re educated on communication and treatment towards employees. Theres an awful rude narcissistic blond girl who I can tell rather be socializing hates being there and just wants to cash you out fast with no respect and snappy like she has better things to do aka socialize about getting off work yet she and the older gentleman are still there. Its people like them thatvloose customers make it a horrible experience and destroy the work ethics /communication and store principles by their attitude and behavior. Oh and you kill crickets when you blow into the bagvjust bag just to hurry up the crickets die from that and shameful that this side step of not doing something right because employee wants to do other stuff is unacceptable. Thats not how you do it, poor training do it right or not at all. I was a Pet Care Assistant that did assistant manager jobs for a pet store for 5 1/2 year and a pet care sitter for all species since 2002 and from what I see theres a major change needed at this store indefinite. The one though on Coolie lake where I lived prior they were 100000% better in work ethic, responsibilities, cared and new what they were doing went extra mile for customers which kept customers coming back and a fabulous management. However this 7mile store could learn many things from them.

A Private User

I went to the store and the doors were closed. The door did not open as usual i thought maybe the door was broken. So i went into the store. I was on my short lunch break and did not have any more dog food. I got into the store the manger appears from the office and says we are not open yet. that door should have been locked. I apologized sorry did not know. The door was open and the store appeared to be open. I let her know that I was on a shor lunch break and needed more dog food i was out. Asked her if should could let me buy a bag. She refused and was rude to me and told me I would need to come back. After i got off work i went to Meijer and bout the same bag of dog food plus 55.00 dollars worth of fish aquarium stuff. They lost a good customer. They should learn not to be rude to their customers...!!!!

Laurie Smalis

The staff is very nice and helpful and I love the remodel, so bright and clean. However, sometimes when I go there Country music is playing rather loudly and I find myself rushing to just get out of there and away from that obnoxious sound. A couple of times I have walked out without some of the things I needed because of the music. As a former business owner I feel that a neutral music played more softly is more conducive to shopping.

A Private User

I went to this Pet Supplies Plus last night. I was not greeted by anyone, the kid at the counter was busy texting someone when I came in. The cashier was unpleasant. The store was hard to maneuver because the dog food aisle is like a long corridor with few ins and outs for a shopping cart. The prices are higher than the last place I went (which was NOT a Pet Supplier Plus, and it is on Telegraph just south of 12 mile).

michelle christ

This is our one and only pet store. They always have what we need and everyday low prices. This location is always clean and neat and the staff is helpful and always very friendly. I have been shopping here for more than 4 years and have never had an issue, always good service. There is a new pet area with kittens available to adopt and they have many special pet adoption events on the weekends.

Vicki Michel

The Service is Great and their personal are always around doing something and they are always willing & ready to help if needed. The store is very clean. And then they do the adoptions & veterinary services on weekends But whats even nicer ~ They Price Match ! So you dont have to go to 3 different stores : ) Very Convenient : ) Never had a problem in the 10 yrs Ive been going there .

v8 chick

Walked in greeted right away by friendly smiles. Walked past an aisle a young man on a ladder working asks if I need help I say yeah Im looking for a specific food. He said I can help you with that and would you like me to carry to your car and is there anything else you need help with. Its so nice to be greeted with smiles.

Nichole Ferguson

I absolutely love this store. The store is always clean and the people who work there are always super nice and helpful. Ive never gone in and had a hard time finding something or getting help right away. I highly recommend this store. Very pet friendly.

Karen Webster

Always a friendly experience. The staff are willing to answer questions and help me out to the car with the larger items. They have a good inventory of quality animal foods and supplies. Good deals, too.

Garrett Johnson

I was helped by an employee who shared her experience with dog toys that helped me decide with my new pup. Also the manager helped me with a return, went above and beyond for me. Thanks again!

Cindy Blankenship

Friendly, they truly share a love for the animals they take care of. Always ask if I need help finding something. Always helpful and knowledgeable about products for pets.

Emily Slatin

The staff was incredibly helpful at assiting me and my new puppy. Emily was really friendly on the phone and in person. The staff was nice and the store was very clean.

Michelle Perfect

Besides that they have all supplies needed for my pets, every Sunday a veterinary clinic is there to treat and immunize at low cost.

Lukas Rudis

They donated extra gold fish to our boys scout fundraiser and are nice. Not a huge selection, but they do have a decent amount.

Julie Helms

Love the small town feel!! Everyone is so friendly and helpful! I never need to lift heavy bags/boxes into my car!!!

Brad H

The team here is super friendly and always willing to help. The new store layout and updates are looking great!

Anita Bullock

Fast friendly service in a pet friendly store. Nice clean environment with a lot of variety for your pets.

Brandon

Customer service was non-existent, prices and selection of items was terrible, corporate policies are awful.