Wally Edgar Chevrolet, Inc

Category:	Chevrolet Dealer
Address:	3805 S Lapeer Rd, Lake Orion, MI 48360, USA
Phone:	+1 248-391-9900
Site:	wallyedgar.com
Rating:	3.3
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 9AM–3PM Closed

Location

Photos 100

Reviews 4

Chelsea DeCook

Worst experience I have ever had at a dealership, and let me tell you I have been to a dealership many many many times for repairs. First I took my car in for an oil change, they told me that I had an oil leak as well as a recall. They asked if I could bring the car back the next week on Monday. I said sure. The next week on Monday I called to confirm my appointment and that I would be getting a rental car. They confirmed my appointment, when I got there they gave me a rental car, and told me that they would contact me when it was finished. All day Tuesday went by with no phone call or update, Wednesday at about 12:00 I called to see how the work was going. They said that my car had not been taken into the shop yet. I asked why it had not been looked at yet and my service advisor Dans response was "We have been busy". He told me that he would call back that night before 6 to let me know how the work was going. 6:00 had come and gone, still no phone call. Thursday at 3:00 I called and left a voice mail for Dan. A half hour later I was sick of waiting to see what was going on with my car and called service. I spoke with another gentleman, and told him my issue. He put me on hold to see what the status was, when Dan came on the phone and told me there was no way that it would be done by today, and that it would take at least another day to finish. I told him that it was ridiculous how long it was taking to fix an oil pan leak and a recall. His response once again was "Im sorry, were really busy". He told me that he would call back later that day to tell me when my car would be ready, and I told him that I needed it no later than today. 5 minutes later he called back and said that he would have the car done by the end of the day today, then hung up being very rude. Once I arrived at the dealership on Thursday (3 days of my vehicle being in the shop), I walked in and said hello to Dan, and asked once again why it took so long for my car to be worked on. He stated ONCE AGAIN "They have been very busy". I asked why would I have made an appointment for MONDAY and had to wait a day and a half before I call to see how my car is doing. They did not call me to tell me the status or that it would take longer than 3 days to finish the job. He told me that you make an appointment with a service adviser not a person that will work on your car. This is the worst management decision I have ever heard. How can someone make an appointment somewhere to have work done, and then there not be anyone to work on it. ESPECIALLY, when they told me to come back on that day! I told him that it was insane that it took this long to fix the vehicle once again and told him that I will never be back to Wally Edgar again.. his response "Good".... I was appalled! For one the customer is always right no matter what. That is the number one priority to a person that is working in customer service. The fact that he said it was "good" that I would never come back to Wally Edgar is terrible training and management for allowing an employee to say that to a customer. I cannot believe how rude Dan was to me, and for that I will never EVER come back to Wally Edgar. Do yourself a favor, and find a different dealership to go to.

A Private User

I took our GMC in for body work and after losing our license plate the body man brought the truck around for our inspection the left rear tire was leaking air real bad. Instead of offering a solution they just stood there looking at it. I was on my way up north so I settled for a plug in the tire which was flat the next morning. I returned the truck to have the tire fixed and it has slow leaked for over a year. We took it to discount tire who said that someone put a bunch of goo around the rim and it took a long time to clean it up and had caused corrosion around the rim. This year I took my 2005 Chevy Silverado in for body work and when I got it back it sounded like the door was open there was so much air escaping from it. I took it back and it still makes passengers try to keep rolling the window up because of shoddy workmanship It was a new door.replacement.. $4,500 dollars of repair and it still isnt right. The body people from Pat Moran came to work at Wally Edgar where while at Pat Morans they smashed the door in on our truck and tried to hide it by not washing the truck. They smashed my step bars and caved the door in on my wifes new GMC.truck. I am most certainly done doing business with Wally Edgar and warn others getting body work that they are not professional and will lie and try to play games when they make mistakes. I wanted a new Chevy Silverado but certainly not from there. Sorry Wally Edgar. No excuse for shabby work and work ethics.

Gordon Nickel

Update on my experience. The service manager worked with me to find a resolution to my situation. Wally Edgar is concerned that they service people correctly. We had a breakdown in communication on what they thought I asked to be checked out on my car and what I wanted. I appreciate their desire to work with me and to understand my concerns. I went in to have my 05 Impala serviced because the ignition was barely starting the engine. They managed to up charge me in diagnoses fees $170 only to find I needed a new battery. So a $160 battery cost me $350. They said they spent almost 2 hours to diagnose the problem that was a simple fix. Then when they drove my car up for me to pick up the driver nicely pushed off the snow cap that was on the top of my car. Hard to imagine that snow would last on my car if it was in the warm service shop for 2 hours of their work. I feel like they are more interested in doing work that generates revenue then looking out for my best interest. I discussed my concerns with the write up service manager Marc and he continued to defend that they need that much time to diagnose the the simple problem. They got more money from me on this job but its the last time I will bring my money their way. Most expensive simple car repair I can remember for a long time.

Brian Carpenter

This review is for the sales department. Last month, I bought a used car from them. I did my research online and was contacted by Jeff St. Peter. I found out that he was in the new car sales, but he said he would be happy to help me with the used car I was interested in. I went in the middle of the day on Thursday with my girlfriend. We took our trade in and had them evaluate it. We had only 2 hours this day, as it was a 1 hour drive to get to them and we had other appointments. Jeff took they keys to have the trade in checked, and he gave it back to us in 1/2 an hour. He also offered us more for the trade than I was expecting. He showed us the amount we would need to finance. We put a deposit on the vehicle and planned to return the next day to finish the deal. We arrived the next day, Jeff greeted us and we started getting financing in order. They checked our credit and had an offer for us within an hour. We then went to talk to the finance person. He offered us an extended warranty, and after asking about family in GM, was able to get us a lower interest rate. It was a very pleasant experience. We drove away that day in our almost new car, very happy. I would highly recommend Jeff St. Peter if you are looking for a car. Definitely worth the drive!