Moran Mitsubishi

Category:	Mitsubishi Dealer
Address:	29310 Telegraph Rd, Southfield, MI 48034, USA
Phone:	+1 877-848-6639
Site:	moranmitsubishi.com
Rating:	3.9
Working:	8:30AM–9PM 8:30AM–6PM 8:30AM–6PM 8:30AM–9PM 8:30AM–6PM 9AM–3PM Closed

Location

Photos 22

Reviews 14

Marilena

I came in with a break problem and a recall on the ABS braking system on my Eclipse 2008, and not only did they not fix the issue, they ended up charging me for simply looking at it because my actual break problem was related to the recall. I spoke with several mechanics afterwards, and guess what? It was related, but I am a female and I dont know cars, and that was enough for them to try to charge me for the work. I took my business somewhere else so I can continue to operate my vehicle without fear of losing my breaks (which happened 3 times prior to my Moran visit). Now I am trying to go back, 2 years later, with the same recall issue because I keep receiving emails from Mitsubishi saying the recall needs to be cleared. I already called this place twice and no one is picking up. I wish there was another Mitsubishi shop on this side of the state so I can avoid them forever.

Michael Oleksiak

Service department is fraudulent. They claimed I needed an entirely new transmission at the cost of ~ $9,000. Ive got a 6 speed auto and for an entire week they argued I had a CVT. Could not tell me what was wrong with the transmission and that it was "non-serviceable" because it was a CVT (Its not.) They attempted to process this with my extended warranty who would not cover the full cost. They did repair my suspension which was responsible for some of the jerkiness they believed related to the transmission. Ive since drive about 10k miles with ZERO transmission issues. I took my car to another Mitsu dealer who said Moran is nuts theres nothing to indicate a transmission problem. I also attempted to contact the service manager on multiple occasions regarding this and got no reply. He out of office, "at a baseball game, and never returned my multiple phone calls.

Nick Muir

Parts department was able to look up several random components for my eclipse quickly and for better prices than I expected. The following is my response to previous reviews: Steep prices do not make terrible dealer service. When buying used parts, you run the risk of the part not working. When you take a vehicle to any shop, you pay for the parts cost and labor cost for time spent working on your vehicle. If something takes a long time, expect to pay more. I estimate 100$/hr whenever I take mine in. If you cannot afford to pay for a certified mechanics time and premium dealer part prices, you should probably buy parts online do the work yourself. Thats what I do.

Beverly Rogers

I actually loved my experience with this dealership which was held on the grounds of Michigan First Credit Union ( Evergreen Branch). My sales representative she was the greatest!! That was a long day for me after working a midnight job, by lunchtime I was starving!! One of the staff walked over to me and offered to share his lunch, of course I said yes!!! I met Mr. Tom Moran how cool is that!! After 2.5 years of walking and getting the bus I was looking for a use car, but to God be the glory I drove off the lot with a brand new 2015 Mitsubishi Mirage that I absolutely love :-)

Paul Maheu

As a sales professional, I understand how important a customers time is, and my sales rep, Patrick Hennessy, has gone the extra mile to accommodate my busy schedule. He responded quickly to my emails, ensured that my experience was hassle-free and delivered what he promised at a price I am more than satisfied with. This is the second new car I have purchased from Moran Mitsubishi in 2 years, and I am certain to recommend their service and selection to my friends an family. Thank you Pat for another wonderful Moran Mitsubishi experience.

Paul K

Service department needs to be shut down. Went in to see what was wrong with my idling. I was informed that my timing had jumped. Okay got it fixed. 300 miles later, engine blows on the road. I was told they are not at fault. Wtf. No reply also when calling service Manager. Gives you the run a round. When getting my car towed out of there, service looked lost looking for the battery capacity. 2k out of my pockets for this bs. This place needs to be on the hall of shame or shut down period.

A Private User

This Dealership Should Be Avoided!! They lie right to your face(When I called them to book for an appointment for my eclipse service, They said they are open on Nov 24 which is Thanks Giving in high voice...and they gave time slot. I cross checked whether they are really open )... and have a horrible service department/Sales department. Avoid this dealership at all costs!!!... I havent seen such a worst response for your calls from Sales/Service department any where.

Manny Negron

Buying a car is a big deal and things are not always going to be 100% right but the people at the dealership were there to help all of the time. No communication break ups and good negotiations. Both the salesperson and the finance manager did a great job at explaining things and getting me what I wanted without price exagerations. Not sure why the bad reviews but I would certainly give them a try.

David Beard

Moran Mitsubishi has a great inventory of Lancers, Mirages, Outlanders and Outlander Sports. I have been buying cars here since 1993 as well as service. Moran always has the part I need for my Lancer Ralliart 2.0 Turbo. I have ordered accessories at very reasonable prices and had them within 48 hours. For a top quality car and excellent buying experience, come to Moran Mitsubishi.

snooky t

Im leasing an outlander sport and I must say I absolutely love it. At first I was a little stand offish on going foreign but after analyzing and going for what I needed in a new vehicle. Im happy!!! My sales guy Johnny Wright was amazing and made sure I was happy with everything. He was helpful and didnt sugar coat anything. Lol.....overall great experience!!!!

Eric Tereshinski

I set an appointment at 1 and arrived as expected only to be told to wait an hour plus and someone will be with me because they are having their Christmas party. Why didnt you just schedule me an hour later if there was a party? No instead I had to wait 3 hours in their cramped lobby. Wont be coming back here. Was also over charged on service and parts too

James Parr

I went in with no appointment and they looked right at it no waiting and was able to set an appointment to best fit my schedule. After taking it back in they gave me an estimate of how much but it was less. They didnt have to do as much as they thought. They could have said they did and I wouldnt have known the difference. Less money spent than I thought.

Gregory Hancock

Hossam provided first class attention to all my wishes from the start, making sure that my pre-owned 2009 Lucerne was in tip top shape upon delivery. So pleased with the whole experience, including financing through Ethan and his efforts to find the very best rate. Thank you for making my purchase so memorable. -Greg

Joseph Polocoser

The staff was very polite and courteous. They helped us and explained the process over and over for us to understand. They also gave us time to decide and didnt pressure us on the buy. I appreciate the way the dealership dealt with our situation and how much they worked with us to get the best deal possible.