Langdale Ford

Category:	Ford Dealer
Address:	215 W Magnolia St, Valdosta, GA 31601, USA
Phone:	+1 229-333-2300
Site:	langdaleford.com
Rating:	4.2
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–3PM Closed

Location

Photos 94

Reviews 5

james miller

On April 21, 2017, my vehicle appointment for my 2015 Ford Explorer was scheduled. I arrived when they opened to drop my car off. They had my car the whole day and the best they could do was verify the problem for my forward parking sensors (purchased from Greenway Ford (great dealer) as a Ford accessory). THEN, they decided to question if this is something that they WOULD even work on. (I later found out that they dont even have a Ford accessory representative so accessories you would expect to be a Ford part will not be and this is FRAUD.) After extensive back and forth where I had to first tell them what this was by contacting the Greenway Ford. THEN Langdale Ford including their manager indicated to me that Greenway Ford told Langdale Ford that I purchased this part through someone else to have them install [a lie and more importantly an act of FRAUD] as an attempt to deny my warranty claim. I then had to conference in the manager from Greenway Ford (they remembered me personally and I cant say anything more positive about this) to have him verify that it IS a Ford part and that it IS covered under warranty. After this, Langdale Fords manager and parts advisor started to investigate this and finally contact sources outside their dealer to FINALLY start addressing this. Today is June 9, 2017 and my problem is still present and my warranty is about to expire. I have escalated this case to Ford directly. I have reported what I understand as FRAUDULENT practices as a Ford customer with $75k in new vehicle purchases this decade TO FORD DIRECTLY. As a Ford SHAREHOLDER, I am telling anyone reading this to never accept a car from their sales team or any other until they get a Ford accessory representative and curb their misleading at best (FRAUDULENT at worst) sales practices. Have this or any dealer verify to you that they have a Ford accessory representative by calling them on the phone.

Ashley Harrod

They will con you out of your money, time and leave you stranded, if you give them the chance. I made an appointment to have a recall fixed and my breaks looked at, showed up and they didnt know or care about my "appointment". They then tell me its going to be an all day thing and offer to take me home bc I didnt have any other way. The guy that drove me home was very sketchy. Around noon I get a call saying my breaks are fine but my axle and bearings are bad and it would cost $720 to fix. Of course I dont have that kind of money laying around so I told them to hold off. They said they had to still fix the recall. Around 5:15 I hadnt heard anything so I call them and they say the cars done but they have to do the paperwork. They had sent almost everyone home so I had to get a neighbor to drive me back up there instead of them picking me up like they had promised they would. They claimed they washed and cleaned my car but it was actually dirtier when I got in it to leave (as in cigarette butts in my floor board) I had another place check the axle and bearings bc I thought it was odd that it wasnt making any noise for such a major problem...Well thats bc there is no problem with the axle and bearings!!!! They just want to scam ppl out of a lot of money for no reason!!! Update: I found out tonight that my dash board was cracked almost in half when they fixed the recall on the airbags. Its almost impossible to see from the drivers side because of how it cracked so I didnt notice it. Ill be speaking with them as soon as they are open about this. My hopes are not high that they will fix it, or at leas do so without destroying something else.

Richard Martin

The service department is seriously lacking. Took my vehicle in for service on a Tuesday morning at 7:30am. I had to call at 5:00pm for an update. I was told it would be ready by Wednesday afternoon. Well-I called back at 6:45pm on Wednesday-the service department had closed for the day. They dont call to keep you informed of status. What? Why? Where is the customer service? It gets better (worse). On Thursday I go to pick up my vehicle. Most service departments (service advisors) show you the work order/go over it with you, then send you to the cashier for keys. Here-pay first, then see the work order, then get the keys from service advisor. Well the w/o was wrong-had to head back to the casher for a refund. As my vehicle is being brought around-its filthy. Right on the w/o is a "completed" complimentary car wash. Nope-hadnt been done. And-this is identical to the complaint I had with Lansdale in 2015 when I had my vehicle serviced there. What other details were overlooked? Never going to Langdale again. UPDATE: 5/26/16 I was called by Langdale Ford and received an apology and personal assurances that this was not normal for their service department. I will give them another chance and update following the service department visit. Raised the review to 2-stars because management called me.

Jim Wehmeier

From the start Shermain introduce himself asked if we needed anything and left us alone. Once we had it settled we flagged him down and he immediately came to us along with Woody. Woody explained that Shermain was new and he was helping him out but stayed out of Shermains way while we went through the explainations and test drive. Let me add that Woody seemed more than Happy to help Shermain, like he wanted to help NOT had to help. When we decided to purchase the car we got to the "fun" part of dealing with the finance manager, Terri, she was so nice, helpful and did a wonderful job explaining to us everything and from filling out the paperwork to signing the papers it took less than an hour. The only way this could have been faster is if Ford had an automated system for the customer to fill in the blanks as it could auto fill the redundant information. That is a suggestion not a complaint. I researced a lot of dealers and brands and found Langdale Ford Valdosta to have the best prices and now I know they have the fastest and friendliest service as well. We will be back the end of the year to purchase another vehicle from them and would definately recommend the to anyone wanting to purchase a new vehicle.

Billy Steinberg

The time had come to trade in my current pickup (which i also bought from Langdale). I was interested in the F-150 and i didnt hesitate to call Mark Howell. Mark has handled my car/truck business since i started buying vehicles. Mark worked efficiently in setting up test drives on various models and explaining incentives & options for each. Mark broke down the numbers, delivered the breakdown and called to personally go over the same. Mark was also very helpful in explaining the new tax structure for vehicle purchases. The thing i like about dealing with Mark is that there is no pressure to buy a vehicle i didnt want. He offered to go outside of Langdale and find a vehicle for me if they didnt have it in stock. Fortunately, that wasnt necessary as i found my new truck on the Langdale lot. Mark took my financials, handled all the financing according to what he told me (no add-on surprises) & we sealed the deal. This is exactly why i came to see Mark in the first place. He handled my business like a professional according to what i was looking for, not what he wanted to put me in. Thats why he & Langdale will be handling my business in the future.