Southfield Chrysler Dodge Jeep Ram

Reviews 3

TI

Tiara Ealey

TERRIBLE SERVICE DEPARTMENT!!! I wish I would have read the reviews on this place. I tried to give them the benefit of the doubt after my first bad experience, but now I feel like it may have been a blessing in disguise. The first time I visited their service department I came in for a simple oil change after work. When I pulled up I was advised to pull into the service garage area. After I got out of my car and waited aimlessly for about 10-15mins minutes for someone to STOP & acknowledge my existence, I finally got a chance to talk to a guy who had me wait to see if I could be serviced...5-10mins later he finally came back to tell me that they had already taken their last customer and that I would have to come back. He did not even attempt to set an appointment. ( I went and got an oil change elsewhere thank God!) My second time dealing with there service department, started last Thursday when I called in to set an appointment to have them look at my brake system, for which I had received a recall notice for, it should have set off a red flag because the guy I spoke with told me to bring my car in today...again he did not set an exact appointment, but he did ask for my information, so I assumed everything would be all set. I dropped my car off Sunday night because my fiance had work early this morning and I didnt want him to be late, then I called at 7 when the guy told me they would be open to let them know I had brought the car up there and to check in see if I should still come up there to check it in. Again, who ever it was I talked to "took down my information" after "checking" to see if he could find my car in the lot and said he would give me a call. Hours later after never receiving a call, I called back up there to check and see if any progress had been made, the guy I spoke to asked me for my information and the proceeded to tell me my info was not in the system and asked me to hold, 5 minutes later the phone is hung up. At this point I am frustrated so I drive up there to see what exactly is going on with my car, it had not been moved out of the spot it was in when I dropped it off. When I got in, I talked to a service advisor name Justin who explained to me again that my information was not in the system and that they were not taking appointments at the time, but that he would get me in and that my car would be ready later today or tomorrow AND AGAIN "TOOK DOWN MY INFORMATION" and said I would receive a call with an update. A few hours later and I still hadnt heard anything so I called to check on it, twice I asked to speak with Justin and was transferred to a phone that just kept ringing, so at this point I am irate and headed up to the dealership to pick up my car. When I get there the recall letter & my keys are still sitting on the desk with a sticky note that has a question mark on it. I told him I was just going to take my car. Not only did he not know if those were my keys (Thank goodness I left a tag on them) but he also asked me what I had brought the car in for, which I had mentioned to him SEVERAL times earlier in the day and proceeded to ask me if I would like to make an appointment for a later day (but he told me they werent making appts earlier!!!) I dont understand why they wouldnt have a certain procedure in place at LEAST for setting appointments for recalls. The people here act nice in person, but from both of my experiences seem to be liars and VERY unorganized! I would never do business here again! Then again, reading the reviews, Im glad they didnt touch my car!

KY

Kyle Anolick

Highly recommend finding another dealer to take your car in for service! Took my truck in for the service (twice and issue still not fixed) service 4wd light on dash, and 4wd not working. I am a Tech at another dealer and i scanned my truck before taking into service and i found a code for 4wd system (transfer case range switch needing replacement.) according to my first repaid order i signed for 1.0 hour of service at $140 (having mopar extended powertrain which is supposed to cover such repairs for $100 deductible) was expecting to get that wonderful call "by the way you only have to pay your deductible and its fixed, clearly i didnt)) they claimed there was an update for the powertrain control module and it fixed the problem. the code they put on my repair order did not match the code i had pulled in the system. so they got me for me for the $140. i gave them the benefit of the doubt being that i am a tech and i understand diagnostic procedure requires you start with all updates first. during the four days of them having my truck, i never received one update call until it was "fixed". I find this very funny being that my service department calls customers a minimum of two times a day for status updates, being that i was paying for a rental this would have been nice! after having my truck back, after five days of driving only back and forth to work, the light came back on. I of course, instantly knew the update didnt fix it! So i scanned it and guess what, same code... so i took it back with the light on showing the new service adviser that the light was on. i dropped it off and didnt get charged, thankfully. after about an hour i got a call from my previous adviser asking how my last service was and if the car was ok, i started laughing and stated i had just dropped off my truck because the light was back on yet again. He said wow, how embarrassing, i will get with your adviser and have him give you a status update. Never heard anything, so yet again rented a car @ $ 40/day and didnt hear anything for two days. got a call from the service adviser telling me in order to get the light off of the dash turn the knob from 4wd to 2wd. Instantly i started laughing, ARE YOU KIDDING ME!?!?!? I am well aware of how to use my 4wd! needless to say i picked up my truck and guess what, the code has been cleared even though they stated that there was no codes and it was operating fine. The light returned the same night and i will be taking my truck to another dealer to get the problem fixed! Especially after paying $140 diag+$240rental fees and my truck still not fixed. The funny thing is, i have read all the reviews and the dealer as a whole only has 2.2 rating. Had i checked this, i would NEVER had went to this dealer for service. Also as input, the response from the "owner" doesnt respond with a personal reply, they simply copy and paste the same answer to all negative feedback. clearly this shows the carelessness and lack of care from the dealer.

IR

Irina Nazarov

I am beyond dissatisfied with my service with this dealership. Brought my car in for service about an issue I was having in a specific spot. Was told to go on a test drive to show them my issue, which I did. After proceeding to drop off my car around 6:30 pm and leaving it there overnight, I get a call first thing the next morning saying my issue is happening due to the physical damage on the car after the accident it was in (car has never been in an accident under my possession and is a lease from this dealership). First question, why didnt I receive a phone call the night before when they found the issue since they were open until 9 pm, instead of receiving my call first thing in the morning when they open? After coming in to pick up my vehicle, I requested to see the damage before signing off to pick it up. The damage is VERY noticeable and was not there when I dropped it off. A worker claims he saw the damage when I dropped it off and told the service agent that was helping me, but no one bothered to tell me OR make note of it. If I am telling you I am having an issue in a specific area and you see something is wrong in that specific area, why wouldnt you point it out and say this is what could be causing it or make note of it on the paperwork when I brought in the car?? Answer is, the damage was NOT there when I brought in the vehicle therefore they had nothing to note. After speaking to three different managers, they are all claiming different things. One states they should have examined the car before accepting it and it was their "mistake" that they didnt. Another said they dont have cameras in the service area. And the last said they do have cameras, but it would be a waste of his time to pull the footage and refused to do so. The general manager working was EXTREMELY rude. They refuse to fix the car unless I pay, even though this issue is not my fault! This is by far THE worst customer service I have ever experienced from a dealership. Side note, this is the second time I have experienced a problem with them. The first time I brought in my car, the gentleman that was helping me pulled my cell phone number off my file and texted me from his PERSONAL cell phone trying to make conversation. He also tried to add me on Snapchat. What kind of service is that?! I called the dealership and spoke to a manager and filed a complain saying that is a breach of personal information, and guess who still works at that dealership? The guy who texted me. I may be a 23 year-old female, but that does not give them the excuse to take advantage of me. I will be contacting the BBB and filing a complaint against them.