Star Lincoln

Category:	Lincoln Mercury Dealer
Address:	24350 Twelve Mile Rd, Southfield, MI 48034, USA
Phone:	+1 248-354-4900
Site:	starlincoln.net
Rating:	4.6
Working:	9AM–9PM 9AM–6PM 9AM–6PM 9AM–9PM 9AM–6PM 8AM–3PM Closed

Location

Photos 72

Reviews 6

Just Trying To Find Peace

Hello- Please note that I am not here to "bash" the Ford/Lincoln Motor Company or Star Lincoln, but I am here to share a review of my experience with my pre-paid lease on a 2015 Lincoln MKS. I feel that the Ford/Lincoln Motor Company could stand some improvement in their customer relations and Star Lincoln could as well. My sales agent was Mr. Paul Kuhn. In my opinion, Mr. Kuhn needs to find a line of work more suitable to his skill set. I found him to be disrespectful, his comments were not encouraging nor did they suggest that I was a welcomed customer. I pre-paid a lease for a 2015 Lincoln MKS ( a car that is no longer manufactured .... red flag there?) and received my car on January 14, 2016. The VIN number on this vehicle is as follows: 1LNHL9EK0FG607181. The car was wonderful, or so I thought. Its body was spacious and I loved the pearl color! It has a moon roof, and all of the "bells and whistles" anyone could want! But issues with the car arose. The car had electrical issues and unfortunately would shut off on me for no reason. I was stranded on several Metro Detroit roads for no reason, because the car would shut off and then turn back on. The first time the car was in the shop was on September 6, 2016 and was in the shop until October 20, 2016. I was indeed given a loaner, but the loaner was dirty on the inside, smelled of rotten food and there was a light on, on the dashboard, suggesting that there was a maintenance issue. The maintenance crew called the corporate offices of the Ford/Lincoln Motor Company to get assistance with the issue of my car and my car was eventually returned to me, fixed, or so we all thought. My car was out of the shop, but continued to give me issues. The car was back in the shop a second time on January 17, 2017 until January 25, 2017. Again, the car was stopping on me for no reason, and continued to be plagued with electrical hazards. What was the scariest , was being stranded on Telegraph near Ten Mile Road, in rush hour traffic. Again, Star Lincoln thought they fixed the issue. My car was back in the shop for a third time, on April the 15th. I was driving to my parents grave to place flowers on it, in celebration of the Easter holiday. Needless to say, the car stalled on me on Middle Belt Road near Six Mile, in Livonia (my parents are buried in Livonia, not far from that intersection), but came back on with me being able to drive the car to Tim in the maintenance department, at Star Lincoln to get a loaner & leave my malfunctioning car there. My car was in the shop for about three weeks then, for this third time. I posted this information on Twitter, to Lincoln in an abbreviated form, and was given a "Lincoln Concierge" by the name of Tara Fisher. I found her polite, but not very helpful. It took time for her to designate the car a "Lemon" and work to issue me a refund. She promised to follow up with me via phone calls, but seemed to wash her hands of this ongoing issue and did not make contact with me further about this issue. Now in the midst of mid-June, it is now time to place flowers on my parents grave again, with the Fathers Day currently upon us, as I write this. I cannot tell you all how many tears I have cried over my treatment of the Ford Lincoln Motor Company as well as Star Lincoln. Currently, you can see what the car is doing with accompanying video. The car would not start today, at a local Walgreens parking lot and you will notice with the video I uploaded, lights on the dash flash, stay on and disrupt peaceful rides. I still do not have a refund check from the Ford/Lincoln Motor Company. In my opinion, there is no excuse for me to still be driving a car that still has the potential to be dangerous. With me living in the city of Detroit, my car insurance is well over $1700 for six months and I am frankly paying to drive an unsafe vehicle that has the potential to kill me. Again, I still do not have a refund. This has been my experience. I hope it is not yours. Thank you for reading this.

Anne Ball

The service team at Star Lincoln provides excellent customer service. I have had my car in for a couple of minor issues and during both visits Jim and Mike made the process very easy and pain free. They were very expedient with getting my car checked in/out and getting me into a loaner car as well. While my car was being serviced the team did a great job of providing ongoing communication throughout the process, and the service itself was performed in a timely manner without issue. When I did pick up my car it was sparkling inside and out - and they also followed up a couple of weeks later to make sure everything was good. I have never received such a high level of service from a car dealership before!

A Private User

For me to take time to review a business on line, I have to feel very strongly about my experience. This one was as positive as it gets! I want to thank my salesman Glenn Belgrave at Star Lincoln because guys like this deserve customers who appreciate GREAT service. Glenn took the time to really figure out what I needed, and he dug deep to match me up with the right vehicle. This saved me the hassle of researching, cross-shopping, and all that sruff I have no time to do. I could not be happier with the vehicle he found to fit my needs and budget. When my wife replaces her lease car this winter, Im just going to tell her, "call Glenn at Star" because I know shell be in good hands.

Beatrice Griggs

My car was in an accident May 2015, it took until July 2015 to get car back. Both dealer and Insurance company fail me. Car should have been total out. I have been bringing this car back every few months for same problem. Just not happen at this appoint. As of today, car back in for service!!!!!!!!!! At the end of my rope with this. My rate is base on this issue 1 star Just wanted to add that each person(s) that I have and is dealing with, have been doing everything to resolve issue. My Sale Associate Mark Caldwell has been very helpful along with Mike and Dan. Their service I give 5 star.... unfortunately; I still have a problem.

Robyn Johnson

I have a Ford Edge and did not think I could bring my Ford Edge to a Lincoln dealership for service. When I arrived, my first point of contact with a service representative was AWESOME. He was friendly and professional. I was introduced to a few of the serviceman and also found them to be friendly and professional. Big Otis (as he is called), is phenomenal. The waiting area was clean and amenable for me to work on my electronic devices. My experience was positive from the time I drove my car in the service area until I checked out. I believe you have a customer for LIFE!

Tye Moore

our familys experience at this dealership was one of the best we have ever had in buying a car. We came in and they greeted us and made us feel at home. when the conversations started be about business, we told them our price range and the vehicle we wanted they found the perfect one for us and we love it. for that we greatly appreciate you all, you have made our car buying experience awesome......... I would also like to give a special thanks to Tim Shea and Michael McAlister because you two were the ones who made all of this happen and we appreciate your service