Staples

Related:	office depot grandville
Category:	Office Supply Store
Address:	3313 Century Center St SW, Grandville, MI 49418, USA
Phone:	+1 616-261-1309
Site:	storelocator.staples.com
Rating:	3
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 36

Reviews 14

Yadiana Fabregas

I went to this store in person, it took an hour and a half for the person who attended me to make an order for a foil print monogram which is not what im complaining about. I called today (6 days later) to know the status of the order only to be told that the order was never placed. I needed these for my wedding invitations which needed to be sent out when the monograms arrived. Now, 6 days have been wasted and I have to make a complete new order because it is nowhere to be found. It is upsetting since no additional effort was taken to solve the situation and time for this is very valuable. I dont mind spending hours on doing something that shows results. Yet, taking 2 hours to do something for one of the most important events in my life, when i have a baby to attend to, breast feed etc and having the stores personnel simply state that the person who took that order was "covering and isnt from that store " as an answer, tells me that they dont care for their customers needs. The least i expected was to show some compassion and complete willingness to at least re-take my order, pretty basic if you ask me .

JJordan1012

We went here to print tickets off from my email. We walked in and were not greeted by anyone. We figured out where we had to go on our own. Then when we got to the copy center, the worker ariana was helping the 1 customer that was there. I waited in line for 5 minutes for her to acknowledge us and she didnt. I went and asked someone else for help and she sent me right back over to her. We then waited for another 5 minutes and she still didnt acknowledge us. Then a younger guy in brown shirt (floor director maybe?) Walked up and asked how he could help us. I told him and he explained what to do with no problem. My issue is that she knew we were standing waiting and could have at least said Ill be with you in a moment, or asked what I needed help with because we clearly did not know what to do. So we wasted 10 minutes standing in line for a 30 second explanation from someone who doesnt even work in that department. She has very poor customer service skills, and we will not be returning.

Stan DeVries

Worst customer service ever. Order online for in store pickup. There was no customers at the order pickup desk and the 2 customer service reps had their back to me talking and did not even ask to help me. This went on for 5 mins before I said something. Then I had to wait another 20-30 mins. for them to locate the item and bring it all the way up from the back store room. Then when I went up to the register again to pay for another item the cashier tried to charge me again and at a higher price for the item I purchased online and already paid for, while the receipt for that item was sitting with it. Then when I tried to explain all this to the store manager he had the nerve to yell at me and tell me that everything was my fault and I had no right saying anything about his workers mistakes in handling a customer.

Laura Fris

Ive received a lot of great help from staff at this particular Staples during previous visits, but this morning I stopped in to have a project bound for a final exam, only to be told it would take 6 hours for them to do it. Note, the gal said they were extremely busy with other orders, but the counter didnt look busy to me at all. On previous trips, binding took less than 5 minutes. So I took my project down the road to OfficeMax instead, and voila! Bound in 3 minutes. I think I know where Ill be doing my business from now on.

Kate Mazurkiewicz

Jason and Kyle helped me with multiple new purchases this last year. (Work) And recently on my personal computer having a virus. Always helpful, polite, and knowledgable. Thanks!!!

Doug Malone

Bought an HP laptop from Staples in Grandville in April 2012. Had nothing but trouble with it and got NO help in any way from Staples. My advice...dont buy anything from them.

Mark Fauble

Twice I have used the printing services for business purposes. Each time my order was promised before an event only to come in and the order not even begun.

Drew Helder

Our first stop for back to school shopping. Had most of the supplies needed for the school year, and not nearly as crowded and chaotic as other places.

Eric Cranley

Told us it would take 7 hours to get two pictures printed. Every other Staples Ive been to for printing can do it in less than 7 minutes

Jan Bultema

Thanks. The staff couldnt have been more helpful. They were great. Made my experience a shorter trip because of all their help.

Dennis Hoekzema

Beautiful building but I got a weird vibe like the office paper section was haunted

sarah Murphy

The employees were super helpful and extremely kind.

Matthew Sutherland

Print and copy center is handy.

gerald andrews

good for printing services