GameStop

Category:	Video Game Store
Address:	30042 Grand River Ave, Farmington Hills, MI 48336, USA
Phone:	+1 248-615-0011
Site:	gamestop.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 77

Reviews 30

Leslie Rofel

I wish I could give zero stars! I purchased an Xbox 1 at GameStop on grand river in Farmington hills Michigan. I returned it within the 7 day window WITH my receipt and credit card. I was told it Id get my money refunded to my account within 72 hours. That never happened so I called back the store and was informed that there was nothing they could do on their end. They gave me the customer service number. I called the customer service number was on hold for 15 minutes. Only to be answered by someone who hardly spoke English. I could not make out what was being said. I got transferred and transferred until I finally got ahold of someone whose broken English I could understand enough to carry on a conversation. They looked up my transaction and told me they were sorry but I was misinformed and it would be 7-10 business days. I waited the full 10 days and still my money was not returned to my bank account. I had to contact customer service again with another round of not being able to understand what they were saying and being transferred. I was apologized to and told to give it a few more days because I had returned my item on memorial weekend. Once again I waited a few more days. I called again. All of a sudden their story changed. They proceeded to inform me that they gave me a cash refund. THAT NEVER HAPPENED!!! Why would I waste my time if I was given a cash refund?! I called my bank at this point. They issued a temporary credit. I received an e mail from my bank letting me know they were taking back the credit because GameStop provided them with a receipt that stated cash was given. I used my card! There was no cash. They somehow manufactured a receipt and now my money has been permanently stolen by the Farmington hills Michigan GameStop on grand river avenue. Im considering filing a police report. Ive never experienced anything like this in my life. More so then the money is the principal of the matter. I cant believe GameStop can get away with stealing my money!! Any advice would be much appreciated.

Jim Berner

Garbage, the store is died. didnt accept my power up rewards discount because the whole idea is a scam and a rip off!!! its not even worth it, spend $500 for a $25 off discount?!?!? Im not coming back to this gamestop again, or any other gamestop at all. and besides, I live by 1 of gamestops competitor and Ill be happy to shop there.

George P

Stood at the counter for over 15 minutes, one person working and he was on the phone the whole time. Walked out without buying anything (still on the phone, two other customers followed), went next door to Target and picked up the game for the same price..... Better off somewhere else if your buying new.....

Cha No

I am a 11 year old boy who was waiting for my preordered ps4. It was a birthday gift. I went to gamestop and ask the if the had it. They ended up selling it to someone els for more money. Now i have to wait in a line for one hour at another stop to buy it because a new game is coming out.

Kyle Soule

Very rude employee, sold me something that wasnt out yet, called to demand I return it to the store for my money back. Not once was it a question or not one sorry about the inconvenience. Told I need to get to the store now to fix the issue.

sean schultz

Only a few i like some of there staff has no idae about games Jeremiah told me that i could exchange my hard copy of battlefield 1 for digital copy when i went back he said you cant he didnt hear me right smh waste of gas

Michael Sprague

Not that good of selection and I hate when they ask if you wanna buy something extra like "for $5.49 you can get blah blah blah" I only go if I know exactly what I want.

Andrew Grant

Very friendly and knowledgeable staff, stocked up on games and accessories, and clean store. Just cant stand impatient customers in this area... So rude. Love the store.

Young Bruce

Ive been going here all of my life and have always have had positive, and funny experiences. This is a great Gamestop no matter what new staff members come in and out.

A Private User

Great, you get in, you get out with what you wanted. Very kind services. On the other hand, the atmosphere is kind of dead lol. Lot of open space on non busy days.

Eric Smit

Staff was friendly, helped me get exactly what I wanted. Had an issue with a headset I bought and they were very helpful in remedying the situation.

Villain Media Gaming Entertainment

Friendly staff, always stocked with the games I love and enjoy visiting this place multiple times a week. They know me when I come in hahaha

Frances Jenkins

When ever I go their I find what Im looking for, friendly workers too good location easy to find

Dusty Swank

Always fast friendly service. This is the best gamestop we have visited.

J. R. Griffith

Very helpful and friendly. Knowledgeable to boot! Ha! Good experiences

Marcellus McNab

Friendly, Helpful, awesome Customer Service & Fun Conversations.