AT&T

AT&T, 6385 B Dr N b, Battle Creek, MI 49014, USA,

Category:	Cell Phone Store
Address:	6385 B Dr N b, Battle Creek, MI 49014, USA
Phone:	+1 269-979-1598
Site:	att.com
Rating:	3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM

Location

Photos 9

Reviews 16

A Private User

I walked into this AT&T location yesterday afternoon all ready to buy a new iPhone. It was to be the third iPhone for our family and the 4th AT&T telephone for our family. The store was busy with all associates with other customers. My husband and I waited for about 20 minutes and at that point two customers finished their transactions almost simultaneously and exited the store. We waited for an associate to approach us and ask to assist us. Instead the two associates who now had no customers stood behind the counter and chatted small talk with each other, and it was apparent they were not doing anything other than just chatting. When I began to approach the counter, one of the associates turned away, picked up a sheath of papers and began to shuffle them while the other turned in the other direction and started looking beneath the customer counter. At that point, my husband and I walked out the door, drove across the parking lot, walked into Best Buy and 45 minutes later I walked out with a brand new 32GB 4G iPhone with a service plan for the 2GB data pack, unlimited texting and 700+ monthly rollover minutes. Yesterday was the first time we tried to use an AT&T customer service location for our purchases having before always shopped Best Buy. After the non-existent service yesterday, I have no plans to ever return to an AT&T customer store for something I can get elsewhere.

Matt McFaul

brought in my unlocked Verizon S4 to connect to my existing AT&T account, and after many attempts to get the data side working the employee gave up and told me that it wasnt possible. When I got home I googled the problem and found a 30second solution on youtube and was able to get it going myself. These people dont know squat. Today I called because the S4 ended up in the lake and I wanted to move the service back to the old phone, but they hung up on me 4 times in a row. Their phone rang around 6 times each time then they pick it up and immediately hang up on me. I guess you cant expect much from poorly paid reps.

wbck blki

Walk in experience was horrible, employees seems clueless, also I had a real basic question I asked over the phone and the store employee seemed totally clueless. Where the hell do they hire these people. Could not even answer a simple question over the phone. I try my best to stay clear from this store. Anytime I have needs I will drive to the Kalamazoo store where the employees have better knowledge, hell Ill even go to Best Buy before dealing with these people at this location. Bottom line in my humble opinion, THIS BATTLE CREEK LOCATION JUST PLAIN SUCKS and they seriously need to re-train some of their employees.

Michael Riffey

I am puzzled to read so many poor reviews about them. My store rep Brandon took care of everything for me even when I made a mistake and ordered the wrong service. I called Brandon the next day told him that I made a mistake, he corrected everything and made sure that I had the correct service. Thanks Brandon!

Michael Raupp

Waited for over an hour after being placed on a list just to get skipped over, then the sales staff tried "push" me to buy something that I wasnt even interested.

Michaelsen Ledbetter

They person who usually greets you at the door is slow rude and lazy.

Tina Johnson

SEAN IS A STAFF MEMBER that goes the extra mile to help customers

clifton lambert

At&t is the devil. Wished I had a Verizon phone.

Terrie Reniger

Great service if my Mobily works as advertised

Jona Orta

Service is horrible where we live

Sarah Olsen

Fast service. Always helpful