Discount Tire Store - Auburn Hills, MI

Category:	Tire Shop
Address:	200 Brown Rd, Auburn Hills, MI 48326, USA
Phone:	+1 248-393-1900
Site:	discounttire.com
Rating:	3.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 45

Reviews 9

A Private User

I have bought many tires from Discount Tire, but recently I had a bad experience. I purchased a set of new tires a couple years ago and came in to have them rebalanced. Afterwards I was getting a bad vibration. Discount Tire said the tires and wheels are all good and there was nothing wrong with them. I took my car to a repair shop where they had it for two days. They said nothing was wrong with the car. I went back to Discount Tire, they rechecked the wheels and tires and said nothing was wrong with them. Although my tires only had 20k miles on them and they were rated for 80k, I went ahead and purchased another new set of tires. Unfortunately, the vibration didnt go away. I was about to just trade the car in thinking there must be something really wrong with the car. I decided to go back to Discount Tire one more time to have them check the new tires. They rebalanced them. The mechanic told me the tires were out of balance. He said their tire balancing machine had been not balancing tires correctly and they just had it recalibrated. I drove the car home and all the virbrations were gone. I called and discussed this with a manager and complained that I bought a set of new tires I didnt need. He was quite rude on the phone and denied anything was wrong with their balancer. I bought my last set of tires from Discount Tire.

Corey Dion

This was my first experience with Discount. I bought a set of duratracs for a good price. Had them installed and balanced. Well a few months later I got a chunk of wood stuck inbetween the sidewall of the tire and the rim (no damage to the tire). So I brought in the tire and rim off of the vehicle for them to debead the tire and remove the wood and rebalance like a tire technician should do. Heard the guy talking saying I need to learn how to fuc**** drive but ignored it. Then when I got home I discovered that the old sticky weights on my rim were still there and that my tire was not balanced. I brought it back and asked for a manager and he said that it shouldnt have to be balanced since only one side of the bead was removed. I asked them to balance it for a second time and he said hed have a tech do it. An hour later I got my one tire back and sure enough it needed the weights changed around. None of this wouldve happened if the original tech wouldve done his job in the first place. Just got a new set of tires and discount tire was not even a consideration. Will never buy from them again.

Mindy McClure

I would have given this store 0 stars if I could. I ordered tires for my vehicle and made an appointment via their online appointment system. When I showed up a week later for my appointment I was told that while they showed I had an appointment my tires had not been ordered. This would not have been a problem for me. I would have said then lets get them ordered. However, the man at the store made it sound like it was my fault for making an appointment before the tires had come in. He also said that there is no way the computer would have let me make an appointment if the tires were not in. I showed him my confirmation number and the email Discount Tire sent to me stating they would contact me if the tires did not come in. He argued with me until I said I give up and went across the parking lot to Costco. Ive used Discount Tire before, but not this location. I can assure you I wont go back to any location after this treatment. I understand losing the business of 1 customer wont hurt them. However, I wanted others to know what type of treatment I received.

Chris wade

Took my 2007 compass in for a flat tire repair. I changed the tire to the spare myself. The guys took my tire off of the rim. Found two issues. Funny how that works. Than when I decide not to purchase my tires they were nice enough to put the tire and rim inside my trunk but they did not put the tire back on the rim. I told them i was going to patch the tire myself by the way. Not sure how you keep business when you offer a service like this. I fully expect to be contacted about this issue by upper management and my tire to be put back in the same order it was when i walked into the building. I will tell EVERYBODY I know about this experience. My friends, family, doctor, every form of social media. My work order numer is1802019.

Mike Douglas

These guys made so many mistakes handling multiple issues I had with a set of wheels and tires. I had to play middle man with the supplier to get my wheels in order which took over a year to get right. They expected me to pay shipping cost cause the wheels were sent back and forth to the supplier 3 times. When I refused to pay for shipping I had to call the regional manager of all the stores in the area to get my wheels without paying. So now I need tires for another car, so I went to a different location they refused to install them for me. I never would imagine a business turning down money especially when they messed everything up.

Priyanka Kulkarni

They work really hard. I went twice there. Both the time service was good and they repaired both times free of cost. First time I had a issue with bend wheel flange and second time small leakage from another tire. They fixed it quickly like in 30 min. I went little late that it was almost 6 pm when they generally close. Still they waited and service for me. Thanks a lot to all of them. I would recommend to go here for any tire issues.

A Private User

I was told that there would be a 1.5 hour wait to get my new tires. 3 hours later I final left. Cody and Ryan seemed to be doing the bare minimum to get my business. at 1.5 hours when I was fed up, they racked my car making it much more difficult for me to leave. There were no apologies, no compensation...NOTHING. if you buy here make sure you have ALL DAY. Do not listen to their time frame. They told every person 1.5 hours.

Johnnie Thayer

Ive been going to this location for well over 5 years - theyve always done a great service and worked with me to get a good price for the value and are honest about whats needed. Sometimes theres a wait, but I always see them working, not slacking, so I dont mind. And theyre accurate on the time estimate when I get there. Always pleasant and friendly. On my second set of tires with this car from them - 130K miles!

Roger Frank

I had a price in hand from Belle Tire. I called Discount Tire to ask for their best price. Gave me a price, higher than Belle, but refused to do anything but match Belles price. I refused to show my hand and I asked why wouldnt I just go to Belle? And, can you simply give me your best price? Well match Belle was the answer. Thats retarded because as a buyer youre obviously not getting their best price.