PetSmart

Category:	Pet Supply Store
Address:	114 Commerce Way, Woburn, MA 01801, USA
Phone:	+1 781-460-2240
Site:	petsmart.com
Rating:	3.9
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 12

Lani Sanethong

I brought my puppy to this hotel for the 1st time. The front desk girl was rude and unprofessional. At check-in, she complained about how corporate should not have given us a reservation since they were already full. This should be a conversation that she has with the company and not with a customer. She said they would move dogs around to "make room" for our puppy, although Im not sure how they could do that if they were full. She also gave us a hard time about showing up later than our appt time (although the appt center had told me it was only a ballpark and we didnt need to be precise). We left our puppy there but were so uncomfortable about the situation that we cut our day trip short and picked him up early. We later realized that the $80 flea and tick collar that he was wearing was missing. When we called them a few days later, they said they took it off since it was a choking hazard,...and that we can return to pick it up. They should have given it to us when we picked him up or called us after to let us know that they forgot about it. It was just a frustrating experience all around.

Matthew Gaylord

We had our dog stay here twice at the Pets Hotel and he came back in horrible condition both times. The first time they called on the last day and said he just got sick that day so they locked him in isolation to protect other dogs, but he came back traumatized like he was isolated much longer and he had a wound on his paw. The second stay showed this wasnt just a freak incident. The staff said he was fine all week until the day we picked him up, when we noticed him limping (in addition to looking like crap and his hair falling out). Id say they might have missed him getting hurt the last day if I didnt see other signs of complete incompetence, like the staff not knowing how to put on a dog harness. They even have a vet on site, but clearly dont care enough to get sick/injured dogs medical attention that they clearly need. The little report card they give at the end of each stay is complete bull since they clearly dont supervise the dogs and neglect them. Only take your pets here if you really dont care about them.

Oldita Seeley

Some of these reviews are really not accurate. Weve been taking our Dog Petey since he was 4 months old, twice a week to doggie day camp and then board him for one or two nights a few times a year and he is now two. We have never once seen neglect or mistreatment or our dog or any of the other animals. The staff loves what they do and they love animals and take great care to know each pet and what their preferences and personalities are and provides the best service for them. Petey is a lab mix and he is submissive so he can get nervous with people and can have anxiety about new places and yet he has never not wanted to be there. He is always excited to get in the car and go there and pulls us to the back of the store to see his friends. All the staff knows him and he loves them! We cannot say enough good things about this PetHotel location in Woburn. We also add on grooming services now and again and we have never had an issue. Best value and services for the money.

vikas singh

I have been taking my dog to Petsmart for almost 4 years for day camp and day care. This was my 3rd visit to Woburn for my dogs day camp and I can tell you that people working in the pet hotel were one of the saddest bunch of people youd ever want to leave your pet to. It seemed that they were being forced to take care of the pets. Also, I found out that a full-day day camp which is supposed to be 9-7 is actually a 11-5 day camp at this facility. Ill be thinking twice before taking my dog again to this place.

Larry David

I would love to give them a grade, but they wouldnt take my dogs for grooming. My wife made an appointment, and knowing my dogs, we gave them a small dose of doggie tranquilizer so they would be manageable. Then I brought the dogs in - and was told that it is medically dangerous to groom dogs who have been given sedatives. A responsible policy would be to ask/tell you over the phone when you make the appointment. Thanks a lot for wasting my time, Petsmart. Good thing Petcos across the street.

Cliff Jones

I decided to use their pet grooming services since I had just recently gotten my dog. I wasnt impressed at all. I decided to get the pawdicure plus since this was my first time for my dog. My dog didnt receive all the services the website says no scented cologne spritz was given or did she receive a ribbon or a bandana. I also dont like how her nails looked clipped either. I also felt they did a rush job and didnt take their time to do a good job. I will find a different place next time

Paula Bearden

The Woburn Petsmart does my Abs cat (can you believe it he is 1 already) nail trim and ear cleaning, and they are awesome with him. They are kind and gentle and he loves them too. Call ahead they tell you when the groomer is available so there is no surprise when you get your little ball of fur in the crate only to find out no one is available. Please never change, you guys are awesome in my book!

Meaghan M

I went here on very short notice for sympathy cards when two close family members lost their dogs on the same day. The staff member I spoke to went and examined the rack for the specific cards I wanted, and told me that they were in stock. I went to the store, and they were! Ive called other locations and then ended up empty-handed - not good on short notice. Very quick checkout, nice people.

Esraa Sadeek

Boarding and daycare here is a mess. I use every other location and Ive rarely had these problems. Every time I bring my dog here she comes back wet in pee, throws up, the wait time is horrendous, and Ive been charged for services I did not ask for which were not taken off my bill even after addressing it! Otherwise, the actual store here is fantastic.

J. W.

I usually come here to get my Pekingese groomed. Its easier and more welcoming than the Petco grooming department. Also a frequent flyer for cricket runs for our bearded dragon. There are always a lot of staff, and theyre friendly when approached, but Im almost never asked if I need help with anything...even when I wonder in looking a little lost.

Sampath Krishna

Small selection of items to hold a hobby aquarists interest -- few plants, some live fish, all freshwater. They do carry live crickets, which may be interesting to some. When I was there, I saw some cheesy artificial aquarium decoration; however I did not find any natural driftwood (I was looking for mopani).

Allie Mp

Best grooming services around! We take our shih tuz zuko there all the time and the staff is very sweet and they go out of there way for us! Zuko is 7 months now and his sister Rizzo (my cousins dog) who was in the same litter as zuko also goes there and we love is!!! Definitely recommend this!