PetSmart

Category:	Pet Supply Store
Address:	160 Alewife Brook Pkwy, Cambridge, MA 02138, USA
Phone:	+1 617-349-3481
Site:	petsmart.com
Rating:	4.2
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 29

Grzegorz Bialach

I dont know how this place stays open. Nobody shops here and the staff is probably the reason. I live locally and recently wanted to adopt a dog. WOW.... AFTER THE THIRD FAILED APPOINTMENT I ENDED up rescueing a kitten. I know the adoption center is completely separate from the PetSmart so I wont go into detail about the no show on their behalf. I Wil elaborate on my in store experience though. The cashier who only seems to be tending to her cell phone always directs me to a in store "specialist??? Basically telling me Im to busy online to tell you where cat food is? Then when you do find an. Employee they too are upset that you disturbed there stocking. Literally asking me to wait while they unloaded they cart. Ok.. No problem..... Ten minutes later..... So I ask which product line has the least if possibly NO ADDITIVES CHEMICALS ETC.... response... READ THE LABELS. ok fair enough... But the back handed comment of you should just get the least expensive whats the difference.... Not like your cat will read the label or know the difference.. SERIOUSLY?? I THOUGHT TO MYSELF.. Shame I have TO drive 20 to 30 minutes to go to another pet store. I am thinking I just check whole foods pets department next time...

David Mazzola

The rudest people I have ever met in a store. I walked by 3 workers and was not greeted until I asked for help. The first person I walked by was the cashier named jackii. She looked at me as I walked in and when right back to using an iPad. Not sure if its conapny provided and a hello is not difficult. The one worker that helped was nice. Nothing bad to say about her can not remember her name but she had a sleeve tattoo. When I got rung out by jackii was unpleasant and cold. When I asked for a bag because one it was not offered and two my items were just placed on the counter. The bag was handed to me to put my items in myself. Am I lazy no the least bit but it is the point of you doing your job. Am I entitled for some reason or another no I am not. I am a customer and you put it in the bag for me. I will never ever visit this location again. It was a big mistake for using this location and petsmart. I was in at 4pm on Friday may 12 2017. That was my experience. I hope people find a better experience then I did

Jason Weeks

Short: Sometimes shorthanded but generally a great place. I take my puppy here for training and grooming. So far so good, the trainer is really helpful outgoing. He wont give you BS when it comes to making a "good" dog. Cheapest training youre going to find in Boston, and great class sizes (currently 2 dogs including mine). After 3 weeks my puppy has mastered sit, down, stay, and loose leash walking. Grooming here is also great. Really fast service and a good job for the price. A bath and trim with some extras is $15 for my pup, extremely reasonable. If youre buying, an excellent selection for a decent price, not the cheapest Ive seen. My pup has had accidents and they didnt make a big deal about it and cleaned it up quick. Extra kudos for good employees and a clean store.

Donna Taverna

My dog has a meltdown when he goes to be groomed or have his nails done. PetSmart grinds nails, which is much less traumatic. He had a very bad experience at the "other" pet store and I had a fabulous experience at the PetSmart in Hyannis, so I thought Id try Cambridge, since I sold my Cape house. They were just as nice, kind and considerate of my buddy.

Korin Riley

I dont like it because I believe they practice racial profiling. Every time me and my son go in there especially when we go to look at the cats someone always comes over and pretends to be stocking a shelf close by to keep an eye on us. It really upsets me and my son!!! Not all blacks are criminals!!! But thats how were viewed!!

Alyssa Koogler

Everyone is super helpful and friendly here. Weve been taking our (almost 3 year old) puppy to day camp at the Pets Hotel for over a year. They all know him by name and hes always so excited to go. They also do lots of little, fun events on the weekends, and always have some great deals going on.

Zach Zoulias

Good selection of pet products. Carly at the grooming salon trimmed our new puppys claws VERY well especially given that it was the puppys first time having it done. They werent even annoyed at the little "gift" she left on the table :P Grooming salon is especially great here.

Jaden Miriam Kohen

They have a great selection of clothes and boots, toys, food, treats, etc. The only thing I wasnt impressed with was their selection of Whimzy chews. Customer service had also been hit and miss, and it was a miss the day I was there.

Gal Lumbroso

Nice big selection, prices are OK especially if you get their card, which is free. Its pet friendly so it really makes it easy if you want something your pet needs to wear (coat, harness...) so you can try it on them.

A Private User

Petsmart hotel is the only place we will leave our puppy.. We know she is safe and in a good place.. Its nice to leave the dog behind and know she is in a good place, having a good time!

A Private User

With the help of a clerk, I learned what I needed for my new pets, found that the cheaper options were better for my needs, and was heading home in less than ten minutes.

Charles Lambert

Its OK. Good prices but not so good service. Employees dont have the correct level of knowledge to make a recommendation. They require training on current products.

Vipul Agarwal

I havent seen a slower check out line in my life .. they need to higher more people or make the check out efficient . I will avoid the store in future .

Angie Byrne

My dogs LOVE coming here. They never want to leave doggie day camp and the staff seen to do a great job taking care of them when I am out of town.

Guido Stein

I was very happy with the service of the doggy day camp. they treated my dog well and he was always happy when i picked him up.

John Clemow

Well stocked and centrally located pet store. Only 4 stars because its pretty expensive for basic items.

Tashombe O. Six

Most items in stock. Usually short wait to check out. Friendly employees. Great grooming staff.

Jacob Sumoski

They sometimes have what I want I want. Its a hike and you cant always find someone in the back.

cassandra Bitzer

Grooming service took way to long, and my dog came out looking opposite of what I had asked.