La Reine Bridal

Reviews 4

SH

Shauna Leva

Bad dress-shopping experience. We had an appointment but were forced to share a room with another bride while the salon was giving private rooms to walk-ins! The sales associate didnt want to be there and was not very enthused about helping my friend find the right gown. She would only bring in one dress at a time and made us wait a long time between each dress which made the appointment go very slow. The bride-to-be only tried on 4 dresses in an hour. It seemed like their inventory was sorely lacking, and they didnt have a good range of sample sizes. A few dresses that she brought in were very small, and she actually asked the bride to hold the dresses up to her body and "imagine" what it would look like on. How can anyone possibly buy a dress that they havent tried on!? For their wedding? I dont think so. The dresses that the bride did try on looked cheap. Style is a matter of opinion, and though she wasnt hitting the mark, I cant say the dresses were ugly, but the quality of fabric and lace was just not what it should have been. Another annoyance was that sales associates (and some other random lady we think was a customer) came into our room on several occasions to take dresses out of the closets. This wouldnt have been a big deal except the mirrors were on the closet doors, and we were....kind of in the middle of using those mirrors. Also because we were sharing a changing area (which is totally unacceptable in and of itself), the bride opted to change in that room a few times rather than waiting and waiting and waiting, and having people come in and out of the appointment room while someone is getting dressed is also not very respectful of privacy. Had we been provided with a private changing area, not a shared changing area, the whole experience would have been more enjoyable. That, and we could have done better with a different associate, larger inventory, nicer mirrors, etc. Oh! And there was a light-bulb out over the pedestal which made it more difficult to see the dresses we were trying to buy...that was super helpful as well. Nothing else to see at this salon, we will not be back.

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Kait S

My experience at La Reine bridal has been absolutely phenomenal. I have been several times since my first visit as a bride to be. I had originally bought my dress here and unfortunately had a family conflict with this particular dress (my cousin who is also getting married next year bought the same dress). I didnt think in my wildest nightmares that this would be even close to possible. It was a disaster, my cousin had a meltdown. I called La Reine, they were so sympathetic and they had me come in at my earliest convenience to find an "even more beautiful" dress for me. I see that many people on here complain about the fact that they dont let you go through their samples and pick out the ones you like. Well, honestly, this is a massive time and stress saver for you. You tell them the look you are thinking about, what you like and what you dont like and they pick out dresses in those arrangements. They have all the dresses organized and know their inventory extremely well. When I went back my second time I was so upset by my family issue that I could barely make up my mind. Judy helped me so so much through the whole thing, I did find a dress that I absolutely adore and I cant imagine what I would have had to go through if she wasnt there to guide me through the whole thing. She knows her stuff, she will give suggestions without being pushy and helps you find what will look amazing on you. I see also that some people have complained about the changing areas. Well, they have over 1,00 sample dresses and dont have a warehouse so deal. Also, these people who complained must have been expecting a personal pianist and a bottle of champagne at their arrival. These people are great at their jobs and I got an amazing deal. I feel comfortable with them and they make me feel like I have known them my whole life. Thank you La Reine and Judy for making my bridal gown, bridesmaids dresses, and mothers dress shopping a breeze! :)

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Ann-Elizabeth Young

I came here as a bride and was very unhappy with the way La Reine Bridal does business. I came with several examples of dresses that I was interested in (a line with sleeves mainly). The owner and my stylist were strangely combative about my preferences. They kept insisting that I try on mermaid dresses and balls gowns. I tried politely to say that I had planned a casual outdoor wedding and that none of the dresses they had pulled were really appropriate for my venue. This was ignored. The staff were very pushy. At one point, my stylist put me into a gigantic ballgown and basically refused to help me get out of it until other staff members had come in to tell me how beautiful it was. This was, of course, the most expensive dress they pulled. Whenever I didnt seem to love a dress, the staff became visably annoyed and would begrudingly take me back to the dressing room to try on something else. As other reviewers have mentioned, staff members would burst into my dressing room while I was changing without announcing (or even introducing themselves). One staff member in particular was particularly rude. She would burst into my room with dresses that she had pulled (she wasnt even my stylist) and then roll her eyes if I didnt want to try them on. Interestly, the salon does not allow you to take pictures during the appointment. This isnt a huge problem, but my family lives on the other side of the country and I would have liked to send them pictures of the dresses I was trying. This was one of my first experiences shopping for a wedding dress and honestly, its put me off the entire process.

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A Private User

I am surprised at these reviews, my first appointment I cancelled after I read the review, but the dress I wanted they are the only store that carries it. so with hesitance we made an appointment at La Reine Bridal, believing and judging that it will be quick. The store is full of bride, happy and buying, many came because some one referred them their, I tried the gown I came for, definitely it was not for me, the owner suggested few dresses each was prettier than the previous one, every dresst she explained the material, what she likes and not like about it, her honesty was amazing & surprising, especially she did not try to sell me the expensive ones.behind the building they have a parking lot that takes around 10 cars +street parking, the store is made of 3 salons with curtains dividing where the bride tries dresses and they pull the drapes for the bride to walk to a pedestal in front of her family, lovely experience, very welcoming, cosy tons of gorgeous dresses all price range, my price was 3k I ended up with a dress that cost me much less and beautiful. They just opened another location on main st. I highly recommend La Reine, the selection is great the prices are wonderful, the service is very friendly and professional, even thou they were very busy but they were very polite in trying to keep up with so many appointment. I believe what ever budget you have they will have a dress for you, according to another bride that was picking up her dress brought them flower and was hugging everyone and thanking them while she was leaving.

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