Carbonneau Bridal & Formalwear

Reviews 4

KE

Kelly Samoiloff

All of my bridesmaids ordered their dresses from Elegance by Carbonneau in December of 2015. Some had been sized in a separate store, and came in telling Elegance this was the size they ordered, others were sized in the store. Three of the dresses did not fit when they arrived in March(?) and from there it was a horrible experience. I understand that waivers are signed saying I understand I am ordering X size, but you would think that as a business they would want to make things right for the customer. Separately from my bridesmaids, I happened to be in my friends wedding and also ordered from here (my dress fits perfectly). My bridesmaid and I ordered from the same designer, in the same size, and my dress fit me perfect but her dress did not fit me. Same person, same size dress, same designer, one fits and the other doesnt. I brought both dresses with me to the store, tried them on in front of the girls and they measured both in front of me, agreeing that the dresses were in fact measuring a different size. They kept both dresses and said that they would speak to the designer. About 2-3 days later, I got a call that said "the designer has confirmed the smaller dress is true to size and they wont send us a new one, so theres nothing we can do". As a customer, THAT is for sure not my issue or responsibility to pay for a new dress when the one I ordered is flat-out wrong (and EBC agreed it was wrong to my face). It was very frustrating that they refused to make a customer happy and pay for the corrected dress themselves - because we certainly were not going to. If I could leave a review for the designer, I would do that too. But I also never actually spoke with them directly because I was told "they do not speak to individuals, only businesses they work with" when I asked for a number to calll them directly. The second dress was ordered a size SMALLER than they suggested, and it still was laughably too big for my bridesmaid. I could take the dress in my fist and wrap it around my hand. Of course, they still refused to do anything and she ended up ordering a different dress from eBay, in TWO sizes smaller than they initially told her to order and it fit perfectly. All of the girls I spoke with on the phone were very pleasant and we had a wonderful experience in-store (both for my wedding and my friends). Its such a shame that this is the way things ended. For all of the stress/hassle, it really is not worth taking your chances here. Go down the street to Bella Bridal, they were also great and I wish we had gone through them instead.

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NI

Nicole Stewart

I went to this store since there arent too many places to shop in the Worcester Area. We browsed through the dresses - where they have all the dresses only in like one size. There was only one other party there and probably 3 workers, but of course, no one bothered to help us. So my bridesmaids found the dress they wanted, had to track down one of the workers to get their measurements. Now the wedding is January 8th, about 3 months from when were purchasing. We told them the date and the woman assured us that we would get the dresses in time for altering and whatnot - of which they cant do themselves. So we paid in full since the dresses werent much more expensive than the $100 deposit they wanted. The next day, I get a call saying they needed an extra $40 per dress for a rush delivery. The rush delivery would have the dresses in by December 16th, where normal delivery would be by January 3rd.... so why couldnt they tell me this before we paid for the dresses? So my maid of honor called back later. also questioning about the deliver. This time, they told her the dresses would be in by December 16th, but we wouldnt be able to pick them up until December 20th. She then asked if we could get our money back, to which she said no. I got a call back from the same woman, saying she was the manager, and that we could get it back. After asking her why she told my maid of honor she couldnt, she said she had to consult with the owner. What is the point of the manager then? Thankfully, we got our money back and went to another store right after: QLook Bridal on main street in Worcester. We told them the date of the wedding and asked the charge for rush delivery. $25 to have the dresses in by the end of November - definitely a deal compared to that other store. Not to mention a lot more dresses to choose from and the workers there are a lot friendly and more willing to work with you (cost-wise too, you can bargain for discounts!)

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A

A Private User

I went to Elegance by Carbonneau in Worcester MA for a bridesmain dress. My brothers fiance had purchased her wedding dress there and took us bridesmaids there to look. From the beginning, the experience was horrendous. We had an appointment for 4 bridesmaids, and were only given 1 dressing room to work out of. The workers was absolute snobs. They did not have a vast selection of dress sizes for the larger girls in my group....so they had to assume the sizes they ordered would fit. After the HELL of finding a dress, my sister and I put a $100 down payment on both of our dresses. The other 2 bridesmaids were so disgusted they shopped elsewhere. After 3 months of not hearing a thing from the store, and them avoiding the brides phonecalls, they finally decided to inform us that they never even ordered our dresses. Meanwhile, the other bridesmaids received and already altered their dresses from the other bridal store. The girl on the phone said it was their store policy to not place the order until all girls in the group order their dresses.....even though we gave money towards the dresses?! After weeks of the OWNER avoiding the brides frantic phonecalls...the bride went into the store and confronted the owner...which was 3 1/2 weeks before the wedding. The owner seemed to not care until the bride starting crying...then she cared and credited our dresses a measly $25. So now, its 11 days before the wedding, and my dress is still be altered. NEVER GO TO ELEGANCE BY CARBONNEAU!!!! Worst experience ever.

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MA

Martha Odone

Two weeks before my wedding I called Elegance by Carbonneau and asked to speak with Ashlee, the Sales Manager, who helped me find the perfect wedding shoe a couple weeks earlier. I had left another bridal shop and after many alterations the dress wasnt fitting correctly. My fiancé told me to call Ashlee and get myself a new dress, he did not want me unhappy. It was a Saturday and the store was to close in 15 minutes. They not only stayed open to try and help me, they had at least a dozen dresses in my size and the style I wanted just waiting for me. Dress number two zipped up to perfection and was absolutely stunning! I had a new dress!! Cathy, the General Manager, had also stayed to help and pinned the bustle. My dress was ready a week later and Lynn, the Owner, had me put the dress on to show me the bustle and it was gorgeous! I am picking up the dress in two days and it will all be steamed and sparkling like new. We get married Saturday and I am one happy bride. I cannot say enough about Elegance by Carbonneau. I have heard so many wonderful things about them and it would have been much easier to have gone there in the first place. I highly recommend you start there, I couldnt imagine youd go anywhere else after.

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