McGee Dodge & Pre-Owned Superstore

Reviews 3

LA

Lacey H

Before I found my way to Pembroke, I had visited about five or six dealerships from Friday to Sunday, and most all of them just wasnt listening to the customer. Little things, really, like “I want exterior black,” and the sales rep comes out and says, “I have Silver.” Well, not McGee Preowned - they went above and beyond. They were fantastic, and Felix was sooooo patient, easy going, understanding and kind. He worked the deal fantastically and was very communicative about what deals fell through, and what happened when I ended up at another dealer who ran a credit app on a car that I thought was theirs. I also enjoyed when Chris Logan texted me when I was at that other location. I almost made a mistake buying the wrong car at the wrong location, a car that I wasnt very happy about it. My situation wasn’t that complicated, but the other dealerships that I visited made it too complicated. Long story short, I was approved for the same car that McGee had at another dealership through a bank that all dealers work with [not a regular bank, that is], but the dealer had no title for the car and wouldnt have the title for three weeks, and that wasn’t going to be helpful to me. When I went to the other dealerships, I explained the situation and all of the credit apps got denied because they didn’t call the bank that approved me and explain, “Hey, she’s approved, we just need to transfer the approval from the other dealership to our dealership.” That’s what Felix did, flawless. He got on the phone and was very communicative. And when I was at the other location, he called personally to find out where I was. Most General Sales Managers dont give that personal touch to customers. I often have to chase down a General Sales Manager at another dealership if communication is going sideways, and Felix is excellent to communicate with when it came to finding the right car and the right deal. Rick St. James was a fantastic sales rep. He explained the car, features, took me for a test drive and went above and beyond to offer help in other areas of the purchase. He offered advice, and has a great personality, very funny and personable. The finance business manager, Arnold Bennett, was also fantastic to work with. I feel that the business side is the most exciting because it means that the deal went through. He was very knowledgeable about Gap Insurance and Extended Warranty, and about the customers part regarding contacting the insurance agent. All around great experience. I came in to McGee frustrated by those other dealerships that I will not name and I will not post negative reviews about them – I think it’s just about finding the right place. I live 1-hour away, and had to drive far but it was worth it. Not every dealership has the magic to speak with the banks. They all make you think they do, but besides McGee Preowned and two other dealerships between 2008 and 2017, I can know put McGee as the third dealership that I have gone to who made me feel comfortable and didnt lie to me. All the other dealerships that I visited, at one point or another, lied to me. One dealership even lied about my credit score, saying that it was 450, just to get a high rate from a bank. I laughed at her because they think that being a woman, putting a woman as a sales rep will make me not see the lies. There were also so many other great cars to choose from McGee Preowned, so the huge selection is very attractive. Mercedes, Infiniti, GMC Acadia, GMC Yukon, Chevy Tahoe, Chevy Suburban, Honda – all fantastic choices. If there is one car that you don’t like, there are soooo many others to choose from. Their website also has the best pictures, too. They take so many detailed pictures of the cars, it gives you the full understanding of the car before you test drive it.

A

A Private User

This website was brought to my attention by my fiance. She thought it was pretty funny that, after reading all theses lousy reviews, that I had purchased my car from them. After reading them all, It actually made me re-think my own experiance there, as the experiance for me was a positive one. I found a car I wanted on their website (08 Impala) and saw a very low price of 7900, which was several thousands lower than I could find anywhere else. I did not believe the ad until I saw in large lettering, headlining the page, "All prices reflect dealer cost" Now, perhaps it is because I have been a subscriber to "consumer reports" for the past 15 years, or maybe it was just common sense, but I KNEW that the car wasnt for sale at "dealer cost", but was a STARTING point to make an offer. For those who dont realise it, "Consumer Reports" has been telling its readers for the past several decades to NEVER but a car without seeing the invoice and making a fair offer, and as anyone who didnt just fall off the bannana truck yesterday afternoon should know.....the dealer has to make a PROFIT. So, I go to the dealership on a Saturday afternoon. They were very busy, people everywhere and a giant yard filled with cars. It took a while to get waited on, but as I said, they were very busy. Anyway, make a long story short, I make an offer, we went back and forth a few times and we made a deal. The final price of 9900 was still lower by at least 1500 than I expected they would accept because at the time that car was being advertised at other places were close to or in the 12000 range. Yes, I was brought into the sales office and a guy tried to sell me an extended warranty. I said "no" He kept trying but I didnt buy it. Ok, he tried to sell me a warranty, thats his job, he is on commision, but judging these previous reviews, it would seem that some people dont understand this. Bottom line is this......I got a great deal on a low milage car. It was possible because this dealer reveals HIS COST for you to make an offer ABOVE his cost.(profit)No one in the dealership was rude to me as some people have claimed, there was no yelling, the car was cleaned and detailed for me, the tank was filled, my paperwork contained a CarFax (I didnt even ask for it)All of the regestration and title work and all that was done for me. I suspect that at least some of these bad reviews having to do with "phoney prices" and salesman "yelling at me" are very suspicious and based on my experiance with this dealer and the fact that most of them seemed to be so similar, i think were written by someone with an agenda.

A

A Private User

I can not even express in words how awful this place is even if I had a thesaurus and Shakespeare himself sitting right next to me!!! They are liars, cheaters, rude, inconsiderate, backstabbing, underhanded, and disgusting! They resemble every used car dealer stereotype in the book. They lied to me about pricing, they lied to me about insurance, they lied to me about everything you could think of! Then I signed papers thinking I was ok until I got home and realized in small print that they had added 15 months on top of the original 60 month financing I had agreed on! I went back with my mom because she is an attorney and the MANAGER got in her face and had his finger in her face telling us that we were trying to rob from them just because we wanted to have the agreed upon sale! We told them that we were from Vermont and he said that he wouldnt even trust his kids with people from Vermont lol! Vermont! These are the worst people on the planet. Not to mention my car is currently on the lot right now and has a salvage title on it which they are fully aware of and they are selling it for over 7,000 dollars!!! The Kelly Blue Book on it is only 2,300 dollars! Please do your self a favor and stay as far away from this place as possible... you know how they say S**T runs down hill well in this case it runs up hill all the way from the sales floor to the management! Same as everyone else if I could give less than 1 star I would!!!!! I just got back on to add to this post I made earlier after reading a bunch of other reviews and this is unbelievable how unintellagent these people really are. If you read through the posts you will notice that over 90% of the reviews that are good or even great reviews stating how great they are, are actually posted by the same person Guest G.!!! You know what this means? This means that someone in the company has set up an account called Guest G. and every couple of months they go on to post something good to balance out all the awful and very TRUE comments everyone else has said., seriously look for yourself, how stupid and shady can these people be... Guest G. seriously! I mean if this is what happened then Guest G. seems to be buying a new car from them every couple of weeks!