Jannell Ford of Hanover

Reviews 3

ST

Stephen Cavicchi

I have been looking at new F150s off and on for a few months. I visit a few this past week experiencing limited selection, no greeting and pushy sales people at other dealerships closer to my home. I found an F150 in Jannells online inventory, Gathered up my family and headed down to See it in Person. We were greeted warmly by Bassem, who was patient and understanding as I have 3 children under the age of eight who climbed in and out of the truck. He was knowledgable without being overbearing during the test drive, willing to let me choose other vehicles if we wished to drive. He gave my wife and I time to discuss what our wants were with him and without him. Once we decided which F150 we wanted, he asked a few questions regarding finance and price while Eddie Appraised my trade in. The negotiation was very easy and Low key, not pushy or overbearing , the entire time my children were using another salesman desk and had spread there coloring books all over like it was their house. Once we agreed upon a price it was off to the Finance manager Joanne, Who was very open, easy to talk with and NOT pushy, offered the extended warranty, explained and once we declined, that was it, no further sales pitch, as for the scotch guard, she sold us on that, which as long as we remember to f/u will be a good deal in the long run. Once all the financing was tied up, the service guys(never got to meet them and thank them) Worked extra quick to get the truck back to us on our way home and to dinner. While waiting, Bassem reviewed the manuals and keys etc for the truck, and assisted us with clearing my trade in, He went as far as removing our fast pass, beach pass and another sticker and placing them correctly and cleanly in the new truck. As anyone with children will attest, three hours in a dealership at dinner time and three kids can get a bit wound up, the entire staff was very tolerate and laughing at our children and their quest for drinks and popcorn. NOT once did I see an angry face or shaken head at my children. Once the New truck was ready, Bassem worked to Sync my phone with the truck, reviewed the basics, As this is my Third F150, I am familiar with the truck and what/where everything lives. My wife, Sister in law(who came down to rescue the kids if they really got out of hand) all sensed that if we had more questions that Bassem would have stayed all night. Given that it was almost eight at night when I left the dealership, I wasnt able to get a sticker and registration, Which was completed today(a few days later due to my insurance company), I returned for my sticker, I was greeted by the sales manager Jason as I opened the door with my registration in his hand, walked me to the service department, had the sticker taken care of and set up for my first oil change in November. In all I believe that you can go to any dealership and buy a car, however when you are spending a good bit of money, you would like to know that the people selling you a new vehicle care about what they do, want you to be happy and would like to see you return to purchase again in the future. Jannell made the experience enjoyable and easy for my family. They excelled at the customer service without being aggressive, Excellent selection and understanding and appreciative of my family. I will definitely return when it is time for a new Truck. Thank you

RO

Rob Potter

Part 2 of my review from last years nightmare at Jannell STAY AWARE FROM THIS DEALERSHIP! Simply Run, Walk, or even Crawl. Anything but drive one of their cars. I need to update my previous review as theyve continued to sink to new lows. (We had to involve Attorneys and now, we need to file harassment reports with the police against their Service Manager Shawn Hillegrass and General Manager Bill Roderick.) After the original vehicle failure, we had a 2nd complete vehicle failure. They can see the codes, they can see the problems, however, they cant figure out the problem. Or how to fix it. You may think, "Wow, multiple serious vehicle failures in a year. And they cant fix the problem. This is a simple exchange of a defective vehicle." Maybe with another dealership. Not Jannell or Ford. Jannell adamantly refused any reasonable option. Jannells solutions were: 1. Us TRADING in our vehicle, spending more money, and buying a new vehicle from them. (As I understood it from Bill, so they could sell it to another person as Certified Pre-Owned.) 2. Taking back our vehicle, unfixed, and unsafe. Endangering the lives of the driver, passengers, and everyone else on the road. 2 Notable Quotes from Jannell and Ford: (I have more.) - "Complete Brake System Failure is a minor issue and not covered by Warranty." - (In an Angry Voice) "WHAT DO YOU WANT US TO FIX? YOU TELL ME WHAT TO REPLACE TO FIX YOUR VEHICLE?!" (Why am I supposed to know how to fix a Ford vehicle? Its the reason I bought their warranty that is prominently displayed on every single advertisement.) We had to retain an Attorney. And now are forced to pursue litigation under MA Lemon Laws. The most galling part is their continued harassment of us. Once attorneys are hired, each party speaks through their respective attorneys. There is no direct communication. Bill and Shawn are fully aware of this. Yet, multiple times, they have bypassed their own attorneys and contacted us directly, sending us harassing emails and phone calls ignoring the laws/protocols on manners such as this. - We, now, need to file police reports to stop their harassments. Ive been continually shocked by their actions and complete lack of conscience, basic decency, or professionalism. When dealing with Jannell, Bill, or Shawn to buy a Ford, you are taking your life into your own hands. (I mean that quite literally as "Complete Brake System Failure is a minor issue.")

A

A Private User

My salesperson was pleasant when I ordered a 2009 Ford in May, however, he made absolutely no effort to keep me informed on my order status. It turned out the salesperson deceived me for two months saying like the "conversion of the factory for new model was delayed" or there is a "shortage" of parts. Every time I called he claimed they had heard nothing from Ford and they could not find out. After over 4 months I learned on the web that the factory production had NOT been delayed, and that people all over the country started receiving the same 2009 model for 2 months before! He was unable or unwilling to give me their "dealer allocation # for the model" (even pretending to not know what I was talking about), which meant it was not even scheduled to be built after 4 months. I asked for the sales manager and pressed him with these facts, he told me he couldnt sign on to Fords system to look up the order, but I persisted and he did logon and said he didnt see "allocation" anywhere on my order information. He promised to call the next day; four days later the original salesperson called. He told me he found out "FORD HAD NOT GIVEN AN ALLOCATION TO ANY DEALER IN NEW ENGLAND” and then tried to sell me a 2008! I knew something was fishy and the next morning I went on a vehicle search website and I found 5 of the 2009 vehicles available within 50 miles of my house. The salesperson there told me they had been selling them for 2 months already and I bought one by the end of the day! I drove it into Jannells, told the manager MY SALESPERSON LIED TO ME, and left with a check to cover the deposit I had given them 4 months earlier.