Flowers By Albert

Category:	Florist
Address:	521 Merrimack St, Lowell, MA 01854, USA
Phone:	+1 978-452-8130
Site:	flowersbyalbert.net
Rating:	3
Working:	8AM–5PM 8AM–5PM 8AM–12PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM

Location

Photos 11

Reviews 7

Jonathan Karas

I ordered one of Alberts Celebration Trees via Teleflora online on Thursday, December 17, as a gift for my mother for Christmas. Two days later I received a call from them which I didnt answer because I was asleep, and for some reason my phone isnt saving my voicemail messages. But I knew that they had called because I saw their number on my phone. So I called them back the same day. Fine. The sales person who answered the phone knew nothing about diplomacy whatsoever. I was told by him that the reason they had called was because they didnt have the gold "vase" (bowl) that the arrangement is supposed to come in and that the arrangement would come in a "plastic container." He said that they were calling me to, and I quote, "head off a complaint." This is what you say to a customer? Were calling because we dont want you coming back to us complaining? How about, "Were sorry, but we dont carry the gold bowl that Teleflora shows in its photo of the arrangement. Would a plastic container be okay?" I asked if an adjustment to the charge could be made, and he said with no hesitation whatsoever, "No." He then asked me for the cost of the arrangement. I asked, "For the arrangement itself only?" and he said yes. I told him the price, which was listed on the confirmation email, for the arrangement *only,* which was $87.95. I also ordered two mylar balloons, which cost $9.99 for the pair. Adding in a wire fee of $5.00, a delivery fee of $10.00, and $6.12 tax, the grand total came to $119.06. As I was telling him the price for the arrangement, I could hear a woman in the background yelling a different price, one hundred something. I assumed she was giving him the grand total amount of $119.06. I told him that I had the confirmation email right in front of me and that the price of the arrangement was $87.95. He said, "Yah, whatever number you want to throw at me," or something very similar to those words. I was apalled. I then insisted that the price of the arrangement was listed as $87.95. He responded, "Are you trying to start an argument with me?" to which I replied, "No, I think *youre* the one who wants to start an argument." As I was still speaking, he cut me off and said, "Do you want to cancel the arrangement?" I said, "Yes, cancel the order," and hung up. Five minutes or so later, I called back and a man who sounded like he could have been the rude customer service person I had spoken with earlier, answered the phone. Plus, how many men work in a florist shop? (Not that theres anything wrong with it.) I called him a seven-letter curse word and hung up. Never again. A bad experience with a person who obviously cant handle the stress of the holidays. (Originally written 12/20/2015)

A Private User

THE FLOWERS WERE FANTASTIC THAT I ORDERED FOR MY GRAND MOTHER TO SHOW UP AT SPECIFIC DATES 1/9 AND 1/29. I PAID PREMIUM DOLLAR FOR THE ARRANGEMENTS TO HAVE BOTH ARRIVE AT THE SAME TIME, NOT PER THE INSTRUCTIONS WAS DISAPPOINTING. I WISH IF THEY HAD A QUESTION OR CONCERN THEY MIGHT HAVE CALLED, SINCE I LIVE OUT OF STATE AND NEEDED TO LEAVE A CONTACT NUMBER ANYWAYS. IF THEY WOULD HAVE PULLED IT OFF CORRECTLY DEFINATE 5 STARS. CLODE V MUSKEGON, MI

A Private User

I would strongly recommend this store. I originally called another florist but they would not deliver to Lowell General. However, they did recommend this store. I called and spoke to someone who was very knowledgeable and friendly. Flowers were above and beyond my expectations.

nicole mason

I wish I could post a photo here for comparison. I paid almost $100 for a beautiful arrangement I saw online. It arrived with a ton of greenery and leaves but only 4 roses. I did not pay all that money for a handful of spinach. I will never get flowers from here again.

Pamela Olsen

Ordered a funeral wreath online then called the next day to follow up. Staff was helpful over the phone and confirmed my order. The wreath was beautiful and exceeded my expectations. Thank you!

Dominick DiLiberto

Alberts is always great to me! Friendly customer service and always beautiful flowers! Always ready to help with any arrangement you may need for any occasion!

Thomas Doyle

These guys go out of their way to get you what you are looking for. They are very honest and know how to treat the customer right!