Alfred Angelo Bridal

Reviews 3

NI

Nick Schleicher

An absolutely awful experience at the Dedham location for both bride and bridesmaids. This was my second visit to your Dedham location; the first visit was a few weeks ago when my friend, the bride, was going to officially purchase her gown - which she did. At that point, my friend and I, two of the bridesmaids, tried on several dresses that we liked. The consultant was extremely slow and seemed very new to her job; we had no problem with this as she was a very sweet woman and obviously still learning. She took down the dresses that we liked and knew that we were coming back as a larger group in a few weeks. We were able to appreciate and have empathy for her seemingly new status at the store, since we were a small group. When we returned this past Saturday there were more than enough staff members at the store, yet for 7 people we were assigned only 1 consultant. It was the same woman from before, but this time her inexperience seriously hindered our appointment and overall satisfaction with your store. As we wrote down the code numbers for dresses that we liked, the consultant would then go to the computer, type in the number, look at the dress, and then try to go find it. For every 5 dresses we liked, we received approximately 3 to try on. Her inefficiency did not allow the bridesmaids to try on dresses that would compliment them. As we all stood around, waiting for dresses to be brought over to us because we were not allowed to browse for ourselves, we noticed several consultants - including the manager - just standing around talking. Then, the bride asked the consultant if she could try her dress which she was picking up that day. She was rudely told she wasnt allowed to try her dress on until the end of the appointment, and the thought of her even trying on the gown she purchased seemed an inconveniencer. Then, when we asked for other styles of the dresses to be brought over (styles that we asked for at the start of the appointment), we were essentially told that the store was shutting at 6:00 and there wasnt time. We were also told that many of the dresses that we wanted were not in the store - even though they were in the catalog we were given to look at and choose from upon entering the store. There was one dress that one bridesmaid had tried on in the store prior to that appointment, which we were then told was not in the store anymore; however, as we were leaving the dress was hanging on the exact rack it was last time. When they finally allowed the bride to try on her dress, it was in desperate need of being steamed. This hindered the ability to look at the craftsman ship of the dress. One would think that when someone spends over $1,000 on a dress at a store, it would at least look like there was an attempt to steam it prior to the bride trying it on. And, one would absolutely assume that the store would want, encourage, and insist the bride try her dress on. Finally, as we were being rushed out of the store for the 6 pm closing time, the manager was blaming the bride for her choice of appointment time and for not booking two appointments. It is certainly not the customers fault. She called in advance and booked an appointment with the number of people, and no one at the store recommended two time slots or and earlier appointment time. Again, proving the incompetency of the employees at your Dedham location. If I am this upset regarding the appointment, I can only imagine the way the bride actually felt on an occasion that should have been memorable and enjoyable.

NI

nicole lee mcneil

As a plus sized female, I experience enough prejudice on a regular basis due to social constructs and general perception about plus sized bodies. Being in my friends wedding should be an exciting and fun time, but walking into Alfred Angelo really crushed my spirits. First of all, I was not acknowledged as a person or customer because Im not straight sized. The stylist, Julie, who was waiting on us, knew that I was a bridesmaid due to the conversation I was having with the bride and the other bridesmaid who was there trying on dresses. However, she did not ask me if I wanted to try on any dresses and only took out dresses for the straight-sized bridesmaid I was with. I had to personally stop her and ask her if there are plus-sized dresses in store. Only then did she even say hello to me, acknowledge that I was a human being and a potential customer, and head off to find some dresses in my size. Julies word choices and actions made it clear that she has no tact when dealing with plus-sized females. I am a size 22 and she brought me some appropriate dresses, along with a size 16 in case I wanted to try it. That is the equivalent of bringing someone who is a size 8 a size 2 and asking them to put it on. She had to ask Hector, "with the strong man hands to zip you up, otherwise well be in here forever." She only brought in a straight-sized measuring tape to measure me, and then left to "get a bigger tape" when she couldnt measure my hips. She then brought in her manager to "double measure me." The manager was nervous and kept dropping the tape, making sure it was super awkward in the fitting room. I apologized to them for having made their day so challenging. As usual, me being plus-sized put someone else out. As usual, me being plus-sized had to become an obstacle and turned into an uncomfortable issue. The staff at Alfred Angelo did their best to make me feel like a second-class citizen because Im not a size 8. I dont usually take the time to go off on tangents about every time Im mistreated or someone tries to make me feel less-than because Im plus-sized. If I did, Id probably never get off of the computer. However, seeing the Alfred Angelo makes a *POINT* to emphasize their plus-size guarantee, maybe there should be some sensitivity training around working with plus-sized customers and trying to dispel some of the ignorance that clearly exists with their staff in this location. If you dont want to cater to plus-sized females, dont offer plus-sized dresses. Simple. What an emotionally trying morning.

MA

Mary Harris

After 2 depressing attempts at two different locations, I discovered Alfred Angelos on a whim. It was a Saturday, very busy, and I assumed I would just set up an appointment. Sonia took me right there and then. It was fate. She was sunny, engaging, and wanted to know about my style, my wedding, and my taste. I was with my 90 year old grandmother, who is very spunky, and full of questions. Sonia was patient, kind and was so good to my grandmother. I adored her for that. I found the selections to be elegant, tasteful, and fun. Sonia steered clear of styles I did not care for. I am not a person who shops often, but she made me feel like it was a event to enjoy, not to dread. I loved all the dresses picked out for me. She stayed in my size range, which is in the larger size, and offered ideas. Her peers were always nearby to offer advice and were so positive. I felt like I found a hidden jewel. The process was easy to buy the dress, and I eagerly await my first fitting. If you have struggled at small shops or Davids Bridal, this place has a wide selection with a intimate feel. Something I was dreading became a joy and unforgettable. Thank You!