Amesbury Chevrolet

Reviews 3

SP

SPS Maintenance

Went there looking for a SUV and then the fun began! First the price online has a $2000 down payment in the fine print, and that isnt even mentioned when they email you the internet price but again way in the bottom of the fine print. That already pissed me off when they mentioned that when we sat to talk numbers. they said its to stay competitive! No just tricky! But any way managed to get to a number I was happy with the hard way. So after that we ended up having to wait a long time to get into finance (We were paying cash should be very quick) sat there for a while and finally told them we had to leave and would come back. Came back later and waited some more not as long though and paid for the car and we get in the car that was suppose to be detailed, wasnt even close to being cleaned. We told the salesman who was pissed because this was a on going issue with the company that details the cars there and I guess they were being replaced within a week because of issues like this. Even if that was the case and it is a known issue the dealership management should be personally checking every vehicle that goes out, just basic business! So after they offered to have it detailed the right way at a later date we left and on the way home we noticed a faint smell of something not sure maybe smoke? So we get home and look around the car some more and noticed several burn marks on the floor that were repaired and a burn mark on the driver side floor mat so yup a smoking car. We asked them if this was a smoking car and was told it was not. Keep in mind this was suppose to be a Chevy Certified vehicle, not sure a smoking car would be considered for that since that smell never goes away. On top of that there was no paper work with the certification check list and one of the first things on that check list is to make sure the car has a owners manual which it didnt. We assume to this day it never actually went through the proper process to be certified. But the next day we called and basically told them we wanted a new car and they offered to clean it but didnt really deny it was a smoking car at this point because they knew the whole time. Did I mentioned they installed new leather seats when it was traded in? This was a LS bottom trim line, why would they install leather? Oh yeah the car stunk that bad! I was under the impression that the first owner installed the leather but that wasnt the case. So they kinda agreed to exchange the vehicle but when I asked about another one they have on the lot the sales manager quickly said it was already sold, funny thing about that is the vehicle is still there and still for sale to this day. So after some more complaining from my wife and I they said bring the car back and we will give you your money back but here is the best part he said " We arent going to sell you another car here we dont want your busy" Awesome customer service.. Keep in mind a little perk of buying a certified Chevy is a 3 day exchange policy if you dont like the car for any reason. They denied that even existed until the very last time I spoke with the sales manager and said that goes through GM which it doesnt. No better then any other used car lot around..

GE

George Parublev

If I wrote this review Friday, when I first got the car, I would have given them a much better mark. I purchased a 2009 Hummer H3T from them last week to bring back and register in New York State. I made this very clear to them and provided them with all the appropriate documentation. I put down $10,500 on a $26k purchase and financed the rest at a fair rate and fair loan terms. I didnt blink an eye at the $400 documentation fee, because I was pleased that I had managed to sell my previous car for $10,500 just the previous day (They offered me $8,000 on a trade-in, which was a severe lowball offer) My salesman, Jeff, was very helpful over the phone, but provided me with misinformation regarding the warranty remaining on the vehicle. I will chalk that up as him making an honest mistake, because he based the information on CarFax, but he probably should have cross-referenced this with their own database before giving me the incorrect information. I was told that the dealership would handle all of my registration requirements, and to bring my old plates. I thought that a bit strange, since theyre a Massachusetts dealership, but I assumed this wasnt the first time they had ever sold a vehicle out of state. Massachusetts has a peculiar "grace period" law, which allows you to drive for 7 days with old plates, on a new vehicle. Apparently, no one at Amesbury Chevrolet bothered to research into the fact that New York does not have the same law, so they sent me on my merry way home, in my new truck, with my old plates on it. If this wasnt bad enough, I called them the following business day to ensure that all of the supplemental registration documentation that they needed from me had been properly received via fax. They confirmed that it had, and would be sent out to the "registration service" on Monday. It took me SEVEN phone calls to finally be informed as to who this registration service was. Furthermore, I was told that they "have never used this company before" and thus could not provide me any information as to the time frame as to when I will receive my registration. Mind you, I currently have a useless vehicle in my driveway, because I have no way of registering it. On Monday morning, at 9:30 AM, I called back and asked if it was possible that all of the documents necessary to register the car be overnighted to me instead of the registration service, so that I could register the car myself. I was told that "the documents went out early this morning". In past and future correspondence, I was told that their UPS/FedEx pickup is in the afternoon/evening, therefore I was blatantly lied to. So at this point, I had gotten the runaround for 4 days, and a useless $26k vehicle for the next week and change. This whole experience has been an exercise in futility, mismanagement, lies, and embarrassing incompetence on the part of Amesbury Chevrolet.

JE

Jeffrey Wade

My wife and I have been in the market to purchase a 7-8 passenger SUV. We researched and test drove many SUVs but we yet to check out the Chevy Traverse. We were impressed that Consumer Reports rated the Traverse the number one Large Sport-utility in the Large SUV class. So, we decide to give Chevy a try. Looking online, we found a used 2016 Traverse LTZ. So we decide to visit Amesbury Chevy. When we walked into the dealership, we were greeted by Will, the Sales Manager. He offered a friendly and warm greeting. We introduced ourselves and began to explain to him that we were interested in seeing the used 2016 Traverse LTZ. He showed us the model but we weren’t really excited for that particular model and it didn’t fit us. With further conversation with Will, I mentioned to him that we really want to purchase a new Traverse because I’m not a big fan of used vehicles. Plus, I told him that we are planning a keeping this vehicle for at least 10 years. So, I’d really prefer new. As the conversation, continued he introduced us to Walt, who became our Sales rep. We shared with Will and Walt what features we wanted in the vehicle. Will checked his inventory and had Walt show us two vehicles, a base model and the a LZ model. The base model didn’t have everything we wanted but the LZ model did. Plus, the LZ model we looked at was a dealership “Bonus “vehicle. Walt, explained that this particular vehicle had extra incentives that helped the cost. We decided to take it for a test drive. Walt was informative and knew everything about the vehicle. He also explained to us the difference between leasing and purchasing finance options. My wife and I were impressed by the way the Traverse handled. It didn’t feel like a big SUV. We were also impressed how much space and storage the vehicle had. We instantly fell in LOVE with the Traverse. When we returned from the test drive. Will, had already had our trade-in appraised and presented us with a leasing option and a purchase option. With careful deliberation, my wife and I decided to go with the lease/option to buy. Will and his finance team worked really hard trying to get the best possible lease for our budget. We signed the papers and Walt then said that I will be able to pick the car up later that day. I was overwhelmed that they were able to work that quickly. I can’t express my thanks to Will and Walt for making our car buying experience awesome. I was very comfortable and never felt pressured. They were accommodating to us and they listened to our needs. It was very refreshing since we have visited a lot of other dealerships and have not received the same experience. I would definitely recommend Amesbury Chevrolet to anyone who is looking to purchase their next vehicle. You Guys ARE Great!