North Shore Auto Mall

Reviews 4

AL

Alex Yaskavets

This is the Worst dealership that Ive ever been to in my life !!!!!!!!!!!!!!!! Female Salesperson unprofessional, I would suggest her to find a better spot to build her career. Absolutely disorganized and dont care about her potential customers . I would suggest her to go and find the job in Honda or Toyota , at least those dealerships learn their sales people how to become a professional. How to treat their customers nicely ,how to win their customers respect , how to close them and get referrals. The Manager was rude and impolite ! We drove 2 hours from Cape Code on Sunday. Came at 4:30 pm . Still had enough time to take a drive test on Mercedes E350 that we had liked but we never did !!!!!!!!!!!! They said that is was not enough time to do the road test , they said that you can drive around parking lot , that was a JOKE !!!! Saleswoman said that the manager wont let us take it on the road test cause its almost 5:00pm and its too late . She said : you can take it only if you will be making a buying decision in the next 20 minutes!!!!! They got us so outraged , its absolutely ridiculous!!!!! We went to talk to the Sales Manager. It still wasnt even 4:50 pm . The guy was a Pompous Peacock . We said that we drove here 90 miles in traffic , to take a look on that particular car and we want a road test ..... He said : Ill let you test drive it only if you buy it today . Also , lets run credit application. If you wont do it its just a waste of time for me to sit here and wait until you doing test drive . I need to go home that was hard week for me . We worked 70 hours , so if you not buying it today you simply can leave and come back tomorrow for a test drive !!!!!! I was shocked!!!! He cared only about himself!!!!! I brought to his attention that we already drove here tonight 2 hours one way just to test that car !!!!! And only what we need is 10 on the road test !!!!! Manager was arguing with me for the next 15 minutes, instead of given me a car for a ride !!! Saying that I got to give him something, like my Ssn# to run a credit application (even if I said that my credit was over 730 ) or I should commit to buy it before even a test drive !!!!!! Just curious , how a normal person would act at this point ?????? I told him that if I like it I will come and buy it tomorrow, still never happened. If I wanted just to drive Mercedes I would go to the local dealership , but I like that one . He still never gave me a chance to test drive it without running credit application!!!!!!! He said that he wasnt sure that I could be his buyer and not just wasting his valuable time . He told me to leave in the end . I couldnt believe on what I heard. I would be glad to to bring it to his boss attention and do some changes in the way they treat customers. With all respect to the other sales people I would stay away from this place , because in the end you will need to deal with this Idiot Manager . Who is slick and unpleasant !!!!!!!

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BI

BIGG EV

I will say the sales rep there are great but the other side is ugly. All i gotta say this is not the way you do business. Bought a car for a good deal and good mileage. They claimed they serviced the car but from what i heard they knew the car had issues and preferred me to find out by myself. First day i pick up my "serviced car" check light came a few blocks after getting out the dealership. I went an got inspection on an knew what was going with the car. I dropped my car off from 10/11/13 and picked up the car 10/18/13 and check light came on. Since i got my car i seen there has been a hesitation off and on when pressing the gas pedal almost got into an accident but ofcourse thats not their priorty. After they claimed everything has been fixed Right after i picked up my car from the 10/18/13 I had to return it to the shop and They ordered another part and waited more hours. And now Im waiting to drop it off again to service because the check light came on. Through out this experience the sales rep has been really nice to me but the management seems really shady and doesnt car. I recommend this dealership if you have no job and have plenty time take out your life and to have to keep coming back for them to fix. The service department wont order parts even if they know the issue what is going with your car and will only order it if your car is in the shop. Place is real shady and would dear RECOMMEND my family or friends that I care about. Save you time and go somewhere else where they fix the car before they sell it and not vice versa !!!!!!!!!!

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A

A Private User

THIS PLACE SHOUD BE SHUT DOWN!!! I purchased straight out a fully loaded Mercedes from this dealer in Feb/11. The owner claimed it was his wifes personal car, and it was in mint condition. We have had nothing but problems with this car. The owner tried to pass the car off "like new". I got a flat tire on the first day...only to find out that the brakes were bad when I had to purchase 4 new tires...He replaced the brakes/rotors on Day 2. About two weeks after purchase we decided to go to a reputable Mercedes dealer only to find out that we had leaking/cracked gaskets, and a faulty support bar under the car. I contacted the dealer. and he claimed "his only responsibility to me was for the car to pass the state inspection" . He was not going to fix anything!!! I spoke to the mechanic Dave ( who was aware of the issues/ and told me personally after he replaced the brakes, that he would never put us in an unsafe car, and he would fix anything else that needed to be done). When if we found more issues Dave stated "his hands were tied." Then I spoke to the service manager Don (obviously Mr. Lees monkey), who refused to repair or take any responsibility on the auto. At this point, I have had to replace leaking gaskets, 4 tires, support bar under the car, GPS, perform a "service B", car seats massage units. I am sure this will not be the end. This dealership should be shut down!!! DO NOT BUY ANYTHING from MR. LEE. HE IS A LIAR AND A CROOK!!!

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RO

Rosangeliz Torres

After recently purchasing my vehicle there (2 months) ago I gave the dealership a call to tell them the car had a couple of noises i wanted them to look at. The guy who sold me the car (Alex) suggested i go back to Nissan, as my car was still under warranty with them. So, i took the day off from work, went to Nissan only to discover i wasnt, in fact, under warranty. When i called Alex back, he repeatedly told me that Nissan had lied and that i was still under warranty. Regardless, i made an appointment with them. Once i got to the dealership, after another day taken off from work, i was billed "for labor" that had been performed on my car, and the noises, magically, have not been fixed. Its scary to me that ppl like this continue to get away with selling big ticket items w/out any regard to the innocent ppl that are trusting their word. There is no reason that i should ALREADY be paying to fix my car when ive had it for two months, NONE AT ALL. I was going to have my younger sister buy her first car there, but i recommended to her and anyone reading this not to. They are crooks, liars and extremely unprofessional. While discussing this with an aquaintance, he also told me that the car he bought from North Shore Auto Mall less than a month ago was having issues (as they failed to tell him it was in a prior accident) and they wouldnt fix it w/out charging him money. DO NOT BUY CARS THERE!!!

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