Atlantic Cycle & Power

Reviews 3

AR

Arun Prasad

Have to say, one of the best experiences I have had at a dealership...period. Interaction began when I inquired about a used bike they had on their site. Got a response from Paul, the sales manager, fairly quickly, and told him I was looking to trade in my bike. He said to bring it by and he would see what he could do. At this point, I had already been to a couple dealerships and given that it was the end of the riding season here in DC, they were either quoting a real low price from my bike, or they were not budging on the price of the bike I wanted to buy (or both 0-: ). So going in, I was already set to be low-balled on my trade-in and/or attempt to haggle a better out-the-door price. As soon as I walked in, I was greeted by the staff, even though they were busy with a few things. I spoke to Paul and he showed me the bike I had asked about. It was clean and had a set of new rubbers on there. He asked if he could have someone look over my bike and take if for a test ride, and would get back to me with numbers. So now I had a little while to chill and look around. While I waited, staff members would check up on me and chit-chat about bikes and make small talk. Normally at other [motorcycle] dealerships, once they know your being helped, they dont really check on you (especially when busy). It was a nice change and helped make the wait seem shorter. After they checked out my bike, Paul came back with the numbers. Most dealerships will tell you that they go by KBB and work up or (almost always) down from there, and ACPS was no different. Paul told me that I needed new tires, and needed to tidy up a few other things. So I though to myself, oh boy get ready for some ridiculously low number. However, the number that Paul valued my bike at, I felt was quite fair. Given that trade-in value is always lower then private sale, I had an idea of where my bike stood given its good condition and all the upgrades. He valued it right at KBB numbers and he had even factored in the upgrades done to the bike. Also, there was none of that added dealer fees for the bike I was buying (given that it was a used bike I think they are more likely to wave that), which some of the others dealers add in when they give you a good price for your trade-in; and the final out-the-door number was what I had budgeted for. Overall, Paul and the staff at Atlantic Cycle made buying a bike a very pleasant experience, and their courteousness and professionalism was top notch. They are very fair in their prices and they make sure that you are happy with your purchase. I met a couple service center staff as well, and if all of them are as knowledgeable as they seem, this will be my new spot for any major service going forward.

CA

Carson B

I went to Atlantic Cycle and Power with the intention of buying my first motorcycle. I saw a Suzuki DR-Z400SM they had listed online, the price was listed at $2,695. My dad also had his eye on a few bikes there. When we got there, we were greeted by a professional sales associate. We inquired about the three bikes and were told that two were still in stock, and one had been sold (the bike is still listed on the website, even though it was sold over two days ago). I was told the Suzuki had already been Maryland state inspected, and was ready to be tagged and titled. My dad noticed one of the front fork seals had a severe leak. My dad asked the sales associate if it would pass inspection with leaky seals, he was not sure and went to ask. He came back, took the bike back inside so the mechanic could take a look at it. According to the Maryland Inspectors Manual, a bike would fail if "A coil spring has a break or a shock absorber has a serious leak". When I got home I called a few motorcycle inspection stations, to confirm if leaky seals would prevent a bike from passing Inspection. I was told that no bike would pass with oil leaking down the front shock because the oil can drip onto the front brakes. At this point the sale manager, Paul, got involved. Pauls solution was to raise the price of the bike to $2995, in order to incorporate the cost of the repair. The sales manager did all but flat out accused my dad of somehow causing the leak. He stated that it was not leaking when he inspected it, but now is. So, somehow between the sales associate pushing the bike to the back, starting it up, opening the garage door, pushing the bike outside, us walking up to get a better look at it, and me sitting on it, my dad was able to cause the front fork seals to leak. If you can avoid going here, do so, because they really dont seem to care about the customer. The fact that they tried to blame my dad for the issue is outrageous. From our experience the sales manager demonstrated horrible customer service and if he represents the company as a whole, the company severely lacks quality business ethics, or any for that matter, from our experience. If they had been professional and covered their own mistake, instead of blaming someone else, they would of made two sales that day.

DA

David P

Went in to check out a used bike they had listed online. It was listed as "low miles and in excellent shape". I went to check it out and every piece of body work was scratched and trashed. The engine had been opened up and worked on by a shade-tree mechanic who had RVT sealant all over the electrical connectors and rubber valve cover gaskets, and everywhere in between. The sprockets were worn and due to be replaced. One of the radiators had also been replaced be a cheap Chinese replacement. I could go on; needless to say, the machine was far from "excellent". As I was walking away from the bike the sales manager ask if its the right machine for me and I told him, "No thanks, that it was a little to worn in for my taste", and I left it at that. So he turns around to walk away and says, "Well stop looking at it then, because its worth every penny Im asking" and snickers. Extremely unprofessional, rude, and very poor customer service. Even more so considering that he is supposed to be managing sales. I updated and bumped the rating to two-stars because the gentlemen in the parts department is extremely nice and helpful. Unfortunately their supply of parts is limited, but this always seems to be the case with many power sports dealerships who sell multiple brands and cannot keep such high overhead of parts & supplies. I wish their prices were also a bit more competitive but they do keep the "need now" essentials such as oils, chain lubes, and other maintenance items in-stock. I wish the sales department was better, but in the three years that I have lived here, my wife and I have purchased six motorcycles, not one of them from this location because of either prices , lack of product line knowledge or the unprofessionalism of the sales manager. It seems like some folks have had some good luck so I just suggest "buyer beware" and do your research.